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based on 87773 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Rob was very kind and knowledgeable. Got our bedroom carpet very clean. I only use Zerorez because my carpets stay clean longer and there is no crunchiness.
My technician was friendly and knowledgeable. He showed me how the process works and my carpet looks new again.
The technician, Trayvon was very nice, respectful, and knowledgeable. I would definitely use your services again! Kudos to Trayvon for an awesome job!
I was so looking forward to having your service. Several of my Bellasera neighbors highly recommended ZeroRez but I did not have a similar outcome.
Matt has some good customer service skills but spent time on his mobile phone texting or reading stuff and not enough time watching what the water suction machine was doing. The carpet is still, in five or six places, sopping wet after 30 hours of dry time. Need to have a company come out to dry the carpet before I can book another company to come clean it.
$590. seemed like enough money to have a quality cleaning.
You guys do a great job cleaning but your phone estimates leave something to be desired. I was disappointed that the estimate was $200 less than what I was told it would be when your guy showed up. You need to ask better questions and listen better to your customers and don't try and Pidgeon-hole everything into one of your packages. I'm not trying to tell you how to run your business, but now I don't trust your estimates and will be very cautious next time I ask for a quote.
My carpet feels and looks cleaner.
The prices you give over the phone are totally much lower and when they come out to the house the price is double. I didn't have a choice since I needed to get it done. I wish all the grout came cleaned but it didn't.
I still found missed spots on the carpet and the entryway where the carpet meets the tile was still dirty. I was waiting till it was completely dry and I was off work to vacuum to be sure. I also didn’t feel like the carpet felt soft in bare feet, leaving me with the feeling it wasn’t completely clean. I had to go over it today with resolve carpet cleaner to try and fix the dirty spots I have a home inspection from my property management company which was thereain I wanted it to look really clean. It’s obviously still not the result I had hoped for listening to your commercials. Don’t really like the fact I pay to have my carpet cleaned and then have to go over it again on my own.
Safety of chemicals, friendly and reliable services
The service Chris gave us was phenomenal! He explained everything in detail. He had me check on his work and go over any part I wasn’t pleased with. Then offered a towel so I wouldn’t slip. He wore a mask and social distance. When he was finished, he went over all the other services zero razz offered and went into detail when I question him on the granite. I don’t know what we would have done without the slippers he gave us so we wouldn’t slip on the tile. Our carpets have never looked so clean in the last 20 years! He recommended we do this once a year and we probably will. I hope I can have Chris next time too.
The friendly service and the great job Jason does
I’m a repeat customer and most likely will continue to patronize Zerorez in the future.
The technician, Jared, was very friendly yet very professional. My carpet looks amazing. I am very happy with the service
The carpets were cleaned well. The technician explained what to expect of the results prior to the cleaning. The lack of chemicals that ate used. Also, the price was the same as the original quote (I have had other places have lots of add-ons when they come out).
How clean the carpet is without using soaps.
Friendly staff. They finish in a minimal amount of time and I am always happy with the
results.
Very professional and transparent, no surprise costs
Service was great and so was the product
Great product and awesome customer service!
I like the results. Yesterday I had a Friendly technician.
Prompt, on time and good job by technician.
Service was excellent. The gentleman who came to clean our carpets was extremely polite and friendly. He did a great job and we are extremely satisfied.
Friendly, on time, professional and amazing results!
Kind employee who paid attention to detail and was extremely easy to work with. She took pride on her work and it showed. My tile and carpets looked amazing.
Quick response and very clean results!
On time and personable.
We are really still analyzing the work that was done.
Carpet cleaning
Professional service!
The quality of workmanship was excellent! very professional-- price was double the quote
Fabulous !!! Very pleased with the results