Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34863 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 9, 2021 — Rated 10 out of 10 by D.L. Zerorez Los Angeles
What do you like about our products and services?

My carpets are so clean and they stay clean longer with Zerorez...thanks

Report a concern   January 9, 2021 — Rated 10 out of 10 by Anthony Cunningham Zerorez Los Angeles
What do you like about our products and services?

Great professional service, environmentally friendly. The only carpet cleaning service we ever use anymore.

Report a concern   January 8, 2021 — Rated 10 out of 10 by Carl Taylor Zerorez Los Angeles
What do you like about our products and services?

On time polite and efficient
!

Report a concern   January 8, 2021 — Rated 10 out of 10 by E.B. Zerorez Los Angeles
What do you like about our products and services?

Professional, good work, clean carpets, fast drying, no residue.

Report a concern   January 8, 2021 — Rated 10 out of 10 by S.R. Zerorez Los Angeles
What do you like about our products and services?

Your products work. Love how my carpets look like new after one of your cleanings... thanks to technician Marcel.

Report a concern   January 8, 2021 — Rated 10 out of 10 by B.D. Zerorez Los Angeles
What do you like about our products and services?

Friendly technicians and great service!

Report a concern   January 8, 2021 — Rated 10 out of 10 by P.R. Zerorez Los Angeles
What do you like about our products and services?

As far as service, Jacob was terrific!! Did an excellent job on my furniture.
The receptionist who tried to schedule seemed evasive about availability to book my appointment (not Amber) and made me a bit skeptical about setting appointment. But Jacob's service made everything better!

Thank you for being available and having a great process of cleaning!

Report a concern   January 8, 2021 — Rated 10 out of 10 by Nancy & Dale Ferranto Zerorez Los Angeles
What do you like about our products and services?

Fast, friendly service with knowledgeable employees. Fair prices and your policy to always make it right. Jacob was our cleaner, and he was very pleasant and educated about the process.
Parts of the white carpet were very stained, so we hope the cleaning lasts for a good while.

Report a concern   January 8, 2021 — Rated 10 out of 10 by R.B. Zerorez Los Angeles
What do you like about our products and services?

There job at a competitive cost.

Report a concern   January 8, 2021 — Rated 10 out of 10 by C.R. Zerorez Los Angeles
What do you like about our products and services?

They are environmentally friendly.

Report a concern   January 8, 2021 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

On time and was very up front and discussed all services both prior to scheduling and at the time of the appointment.

Report a concern   January 8, 2021 — Rated 10 out of 10 by K.S. Zerorez Los Angeles
What do you like about our products and services?

Very careful and clean set up

Report a concern   January 7, 2021 — Rated 10 out of 10 by P.M. Zerorez Los Angeles
What do you like about our products and services?

The technician (Jacob) was professional and very thorough in his work. He was sensitive to our needs and was very polite.

Report a concern   January 7, 2021 — Rated 10 out of 10 by D.P. Zerorez Los Angeles
What do you like about our products and services?

Our technician, Robert, was great. Past techs such as Sal, also great! Thank you.

Report a concern   January 7, 2021 — Rated 8 out of 10 by R.H. Zerorez Los Angeles
What could we do to improve?

On your website or in the confirmation email, please Indicate the sizes of rooms or that a great room equals 2 rooms.
Also, list add-ons (extra stain removal, protectant, etc.)

Report a concern   January 7, 2021 — Rated 10 out of 10 by Mike Misik Zerorez Los Angeles
What do you like about our products and services?

Marcel arrived on time and ready to clean five year old carpets. He was great!

Report a concern   January 7, 2021 — Rated 10 out of 10 by Jeffrey Ramos Zerorez Los Angeles
What do you like about our products and services?

We couldn’t have asked for a better experience. He was easy to communicate, on time and beyond friendly.

He went out of his way to make sure we were satisfied.

Report a concern   January 7, 2021 — Rated 10 out of 10 by K.E. Zerorez Los Angeles
What do you like about our products and services?

Great service!

Report a concern   January 7, 2021 — Rated 10 out of 10 by A.S. Zerorez Los Angeles
What do you like about our products and services?

Outstanding job! First time we used your service and we are extremely happy with the customer service, follow through, and the finished product.

Report a concern   January 7, 2021 — Rated 10 out of 10 by K.A. Zerorez Los Angeles
What do you like about our products and services?

Always very good

Report a concern   January 7, 2021 — Rated 10 out of 10 by K.M. Zerorez Los Angeles
What do you like about our products and services?

Great communication! Friendly service! I am very happy with my tile and grout. Huge difference! Thank you!

Report a concern   January 6, 2021 — Rated 10 out of 10 by E.L. Zerorez Los Angeles
What do you like about our products and services?

Your service technician was excellent at his job, conducted him self as a professional, was customer focus, question him on several items, he was quick to answer my questions, I find him a asset to your organization

Report a concern   January 6, 2021 — Rated 10 out of 10 by Lee Chavez Zerorez Los Angeles
What do you like about our products and services?

Chemical free and friendliness of staff.

Report a concern   January 6, 2021 — Rated 10 out of 10 by D.W. Zerorez Los Angeles
What do you like about our products and services?

I have been fortunate the last 3 cleanings to have Gabriel Peretti as our technician. He does such a wonderful, thorough job and he is extremely courteous.

Report a concern   January 6, 2021 — Rated 10 out of 10 by R.W. Zerorez Los Angeles
What do you like about our products and services?

Great Service

Report a concern   January 6, 2021 — Rated 10 out of 10 by M.C. Zerorez Los Angeles
What do you like about our products and services?

I liked the efficiency of scheduling online (with time frames). I give Austin the technician the highest rating for efficiency and excellent service.

Report a concern   January 6, 2021 — Rated 10 out of 10 by Marsha Stanton Zerorez Los Angeles
What do you like about our products and services?

Robert was very professional and treated my furnishings with the utmost respect. His suggestions and comments were very helpful. The outcome was superb.

Report a concern   January 6, 2021 — Rated 10 out of 10 by R.G. Zerorez Los Angeles
What do you like about our products and services?

Great company. Very prompt! Get the job done the right way!

Report a concern   January 6, 2021 — Rated 4 out of 10 by G.S. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

We have had. your service several times, 3 or 4 in Orange County and now twice here in La Quinta. In the past, I have felt that the service was worth the premium cost (compared to other carpet services). Our experience this week was not as it has been in the past. The main feeling of this service was how fast can I get in and out.

The technician did not vacuum before he serviced, did little or no extra extraction to reduce the wetness of the carpet and in general, it just was not the same service we have been used to. He was not abrupt or unpleasant, just not particularly engaged. We have always talked very positively about your company. Just a little hesitant to recommend it right now.

Carpet cleaning is a big deal, moving furniture, we vacuum extensively, and then allowing the time to dry. It is hard work for us as well as the tech. .

Name removed

Report a concern   January 5, 2021 — Rated 10 out of 10 by J.P. Zerorez Los Angeles
What do you like about our products and services?

Great job!


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