Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34860 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 14, 2021 — Rated 3 out of 10 by M.P. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

My kitchen tile looks amazing, thank you. The other tile in my dining and living room looks awful. I spent an hour washing out white residue from the grout and along the edges by my baseboards I still have white residue.

Report a concern   April 14, 2021 — Rated 10 out of 10 by Dianne Adams Zerorez Los Angeles
What do you like about our products and services?

Zero Rez always does a great job. My carpet is very old and when you worker finishes it looks almost brand new. You worker did an excellent job and was very thorough. We have 4 dogs in the house and have had quite a few "puddles" left around. You must have very good solutions because it took all of the evidence of the puddle spots out.

Thank you and please know that "Andrew" was very good, pleasant, and quickly did a great job.

Thank you, Dianne Adams in Anaheim

Report a concern   April 14, 2021 — Rated 10 out of 10 by Kacie Thomas Zerorez Los Angeles
What do you like about our products and services?

Professional
Nice
On time
Great quality

I will never use another company again.

Report a concern   April 13, 2021 — Rated 10 out of 10 by H.F. Zerorez Los Angeles
What do you like about our products and services?

your service people are very pleasant, knowledgeable and efficient. Marcel did a terrific job cleaning our carpets { long overdue } and we feel the price was fair.

Report a concern   April 13, 2021 — Rated 10 out of 10 by J.R. Zerorez Los Angeles
What do you like about our products and services?

Jorge always does a thorough job. Thank you!

Report a concern   April 13, 2021 — Rated 10 out of 10 by H.D. Zerorez Los Angeles
What do you like about our products and services?

Great service, very fast and clean!

Report a concern   April 12, 2021 — Rated 9 out of 10 by C.C. Zerorez Los Angeles
What do you like about our products and services?

Professional. No residue. A bit expensive though.

Report a concern   April 12, 2021 — Rated 10 out of 10 by P.G. Zerorez Los Angeles
What do you like about our products and services?

I was very satisfied with the work Andrew LaSarge did, besides he was very pleasant and professional!

Report a concern   April 12, 2021 — Rated 10 out of 10 by D.B. Zerorez Los Angeles
What do you like about our products and services?

On time, great work, great technician. Take me off your mailing list, as I will call you when I need more work done. Thanks.

Report a concern   April 11, 2021 — Rated 10 out of 10 by Jeanette Skirvin Zerorez Los Angeles
What do you like about our products and services?

First of all, I liked the educational video which explained why your product was different from other cleaning agents in common use for carpets. Being that I hold a degree in the science disciplines, I especially appreciated the verbiage explaining your ionized water process.

Jeremy is simply amazing! His effervescent enthusiasm and professional approach toward the task at hand is impressive. When the job was complete, the carpet looked like it 'was standing at attention', so fresh and more beautiful than when brand new.

Thank you for going into this line of word, and for being Zerorez!

Report a concern   April 11, 2021 — Rated 9 out of 10 by A.W. Zerorez Los Angeles
What do you like about our products and services?

The technician was very good. However, there are some areas that are still wet after more than 24 hours. I am wondering if he extracted enough of the cleaning solution?

The spots are gone and my carpet looks great again. It is just the areas that are still damp that concern me.

Report a concern   April 11, 2021 — Rated 10 out of 10 by T.K. Zerorez Los Angeles
What do you like about our products and services?

Efficient and pleasant

Report a concern   April 11, 2021 — Rated 0 out of 10 by S.F. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Several spots were left this time. I have always been happy with Zerorez and have used several times but not so much this time. Carpet was more dirty this time but rep was not nearly as nice as my last one and not as apologetic. we did not click. I am not nearly as pleased.

Sandy Last name removed

Report a concern   April 11, 2021 — Rated 10 out of 10 by Carl Markham Zerorez Los Angeles
What do you like about our products and services?

Fantastic job of cleaning our very dirty carpet.
Never would have believed how good it could look. And no soap left to attract dirt.
The technician was on time friendly and with no trying to up-charge. Loved it!

Report a concern   April 11, 2021 — Rated 10 out of 10 by Suzy Smith Zerorez Los Angeles
What do you like about our products and services?

For the last several years I have only used Zerorez because it is always a thorough clean. I have nearly white carpet, so I know what I’m talking about. My last appointment a couple weeks ago was no different... Jacob was professional and courteous - as all the cleaning technicians have been. He was prompt, polite and handled the machinery to and from my 3rd floor condo with ease. Super clean carpets AND all done by a kind professional - that’s a win-win for me!

Report a concern   April 10, 2021 — Rated 10 out of 10 by Joy Hamabe Zerorez Los Angeles
What do you like about our products and services?

Ryan, our technician, did a great job. The carpet looks and feels clean. Ryan was friendly and professional.

Report a concern   April 10, 2021 — Rated 10 out of 10 by E.M. Zerorez Los Angeles
What do you like about our products and services?

Brett was on time, polite, and did a great job.

Report a concern   April 10, 2021 — Rated 10 out of 10 by S.H. Zerorez Los Angeles
What do you like about our products and services?

Good service, good job

Report a concern   April 10, 2021 — Rated 10 out of 10 by G.S. Zerorez Los Angeles
What do you like about our products and services?

your serviceman, Matt H., was terrific. He did all the heavily trafficed areas in my house and got the spots that had been there forever up.
10 stars to him!

Report a concern   April 10, 2021 — Rated 10 out of 10 by William Taylor Zerorez Los Angeles
What do you like about our products and services?

Jetemy.

Report a concern   April 9, 2021 — Rated 10 out of 10 by R.P. Zerorez Los Angeles
What do you like about our products and services?

quality workmanship, carpets come out very clean and stay cleaner longer. and the guys that do the work are always friendly and professional and work hard at it.

Report a concern   April 9, 2021 — Rated 10 out of 10 by R.F. Zerorez Los Angeles
What do you like about our products and services?

Andrew was our Tech....... he called letting me know he was on the way with a eta. Pleasant an well versed in what we needed for a good cleaning. He did a superior job compared to other carpet cleaners

Report a concern   April 9, 2021 — Rated 10 out of 10 by Janet Rohm Zerorez Los Angeles
What do you like about our products and services?

Brett was friendly, courteous, and helpful, plus he arrived within 10 mins of the two hour time frame. My carpets look amazingly clean. I wish I had used Zerorez the first time I heard your advertisement on KFI!

Report a concern   April 8, 2021 — Rated 9 out of 10 by Robin Roberts Zerorez Los Angeles
What do you like about our products and services?

Professional service from beginning to end. I will definitely be a repeat customer.

Report a concern   April 8, 2021 — Rated 10 out of 10 by K.S. Zerorez Los Angeles
What do you like about our products and services?

Good job

Report a concern   April 8, 2021 — Rated 10 out of 10 by Maureen Roman Zerorez Los Angeles
What do you like about our products and services?

Technician calls to let you know his ETA - and arrives on time. Very professional and quality work.

Report a concern   April 8, 2021 — Rated 10 out of 10 by Carol Martin Zerorez Los Angeles
What do you like about our products and services?

I've been using Zerorez for years, I love everthing about them, the guys have always been on time, friendly and professional. I have a dog and pet stains are always an issue, but they always manage to get them all out.

Report a concern   April 8, 2021 — Rated 10 out of 10 by R.L. Zerorez Los Angeles
What do you like about our products and services?

professionalism

Report a concern   April 8, 2021 — Rated 8 out of 10 by K.K. Zerorez Los Angeles
What could we do to improve?

I have received conflicting info from the last two technician regarding rugs/rooms. I also think the service is very expensive.

Report a concern   April 7, 2021 — Rated 10 out of 10 by A.H. Zerorez Los Angeles
What do you like about our products and services?

You guys do a great job. But I’m starting to feel like there are a lot of add ons and upcharges. Your advertised price should be the price, not a “plus water fee”.


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