Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34860 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 19, 2021 — Rated 10 out of 10 by Michael Davis Zerorez Los Angeles
What do you like about our products and services?

Sergio was a true professional and competent how he performed carpet cleaning services at our home. I will definitely use Zerorez again and recommend to my friends.

Report a concern   April 19, 2021 — Rated 10 out of 10 by J.G. Zerorez Los Angeles
What do you like about our products and services?

Friendly professional staff

Report a concern   April 19, 2021 — Rated 10 out of 10 by E.M. Zerorez Los Angeles
What do you like about our products and services?

Prompt service and a very helpful technician

Report a concern   April 19, 2021 — Rated 10 out of 10 by C.K. Zerorez Los Angeles
What do you like about our products and services?

The technician was professional and did a great job.

Report a concern   April 18, 2021 — Rated 10 out of 10 by F.D. Zerorez Los Angeles
What do you like about our products and services?

First of all, Jeremy was outstanding. He was courteous, friendly and very meticulous about cleaning our carpets. The carpets came out better than expected, even the stairs. We will use your service again when we need our carpets cleaned. (Commend Jeremy for a job "well done.")

Report a concern   April 18, 2021 — Rated 0 out of 10 by D.C. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I hired you for tile and grout cleaning for my master bath. There was no cleaning of grout. It appeared that the tile was power washed and no cleaners used to clean grout. Additionally, water spots were tracked on my wood floor outside the bath. It was equivalent to me mopping the floor.

Report a concern   April 18, 2021 — Rated 10 out of 10 by Patty Roberts Zerorez Los Angeles
What do you like about our products and services?

The services were very good

Report a concern   April 17, 2021 — Rated 3 out of 10 by S.C. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The performance of the carpet cleaning was great but we received two separate appointment confirmation emails on different days and cleaner believed he was only cleaning a rug not three rooms. Seems like there is a lot of room for improvement with the back office

Report a concern   April 17, 2021 — Rated 10 out of 10 by Mel Dimailig Zerorez Los Angeles
What do you like about our products and services?

Jorge Martinez is awesome

Report a concern   April 17, 2021 — Rated 9 out of 10 by H.T. Zerorez Los Angeles
What do you like about our products and services?

Prompt courteous service and the process and results were as advertised...

Report a concern   April 17, 2021 — Rated 10 out of 10 by L.R. Zerorez Los Angeles
What do you like about our products and services?

Very pleased with service. Competent service man arrived on time, did excellent job on carpet.
Carpet looked better than I could have hoped for. Pleased with your service in every way.

Report a concern   April 16, 2021 — Rated 10 out of 10 by A.M. Zerorez Los Angeles
What do you like about our products and services?

Excellent cleaning for a home with pets.

Report a concern   April 16, 2021 — Rated 10 out of 10 by Maria Vasquez Zerorez Los Angeles
What do you like about our products and services?

The fact they use alkaline water 🥰

Report a concern   April 16, 2021 — Rated 6 out of 10 by S.C. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The cleaning was fine but the Scotchguarding
Was a waste. I noticed that when it was applied it didn’t seem to be very thorough.
We had water spilled on it and it soaked right through.

Report a concern   April 16, 2021 — Rated 10 out of 10 by Kristine Walker Zerorez Los Angeles
What do you like about our products and services?

Carpets look great When I made the appointment the girl was very friendly and the attendant who cleaned my carpets was very nice and helpful and clean!

Report a concern   April 15, 2021 — Rated 10 out of 10 by K.K.D. Zerorez Los Angeles
What do you like about our products and services?

Very knowledgeable people and a great attitude. They work hard and fast to make the customer have a great experience.

Report a concern   April 15, 2021 — Rated 10 out of 10 by Diana Weber Zerorez Los Angeles
What do you like about our products and services?

Our technician was on time, friendly and quick. The carpets look nice and fresh.

Report a concern   April 15, 2021 — Rated 10 out of 10 by Marge Gottfried Zerorez Los Angeles
What do you like about our products and services?

fresh and drys fast

Report a concern   April 15, 2021 — Rated 8 out of 10 by S.C. Zerorez Los Angeles
What could we do to improve?

For the first time, I felt in hindsight that I may have allowed myself to be upsold, with a protective glaze for the tile he cleaned and a Scotchguard like spray on our carpets. I can’t remember ever being offered add-in’s, much less agreeing to them in the past. My bad for not doing the math when he made those suggestions, but with the bill exceeding $500, I did have buyers remorse. Still love Xerorez, but I won’t make that mistake in the future.

Report a concern   April 15, 2021 — Rated 10 out of 10 by M.D. Zerorez Los Angeles
What do you like about our products and services?

Very excellent worker, my carpets are beautiful. Very courteous. I would definitely ask for him again.

Report a concern   April 15, 2021 — Rated 10 out of 10 by Stephanie Dugas Zerorez Los Angeles
What do you like about our products and services?

My couch looks just like a new one and believe me, after 1.5 year without a cleaning of this off white sectional with a 2 and 4 yo, I did not think it could be rescued! Thank you for effective, harmless and courteous services! This was totally worth it!

Report a concern   April 15, 2021 — Rated 10 out of 10 by H.G. Zerorez Los Angeles
What do you like about our products and services?

I like the simple process. It's fast and your carpets dry quickly! I will use Zerorez again.

Report a concern   April 15, 2021 — Rated 10 out of 10 by A.C. Zerorez Los Angeles
What do you like about our products and services?

I am a repeat customer for several years, although I missed my annual appointment last year because of COVID. Love that my carpet looks fresh, and there is no smell to the cleaning product used. Staff is courteous, prompt and respectful. I requested Matt. He does a great job.

Report a concern   April 15, 2021 — Rated 10 out of 10 by K.N. Zerorez Los Angeles
What do you like about our products and services?

Prompt, friendly, got out some super tough stains!

Report a concern   April 15, 2021 — Rated 10 out of 10 by Janice Ruiz Zerorez Los Angeles
What do you like about our products and services?

My carpet looks like new. The Technician was quite knowledgeable and get a very thorough job I definitely will use zero rows again in the future

Report a concern   April 15, 2021 — Rated 10 out of 10 by D.N. Zerorez Los Angeles
What do you like about our products and services?

Every thing

Report a concern   April 14, 2021 — Rated 10 out of 10 by G.S. Zerorez Los Angeles
What do you like about our products and services?

Marcel is always to kind, courteous, and amazing at what he does! He got all the odor out of my carpet. I love working with Zerorez. Thank you!

Report a concern   April 14, 2021 — Rated 10 out of 10 by J.T. Zerorez Los Angeles
What do you like about our products and services?

Professional, fast and knowledgeable. Thank you.

Report a concern   April 14, 2021 — Rated 9 out of 10 by E.K. Zerorez Los Angeles
What do you like about our products and services?

Your service technicians are skilled in what they do and are pleasant to interact with.

Report a concern   April 14, 2021 — Rated 10 out of 10 by Joachim Peter Zerorez Los Angeles
What do you like about our products and services?

Very prompt on time and very courteous technician.


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