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based on 35030 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet comes clean and stays clean longer than other carpet cleaners.
We have used Zerorez a number of times, always with great results. We are very pleased with their responsiveness, efficiency, and reliability.
Great service at a fair price. The rugs and floors look great. Highly recommend Zerorez!
First name removed
Laguna Niguel
Jeremy was great.
He is a real asset to your organization
The technician was outstanding
Low odors
The service person is so important to your type of business, was outstanding.
On Time, quick service, and efficient in his operation.
Consistent high quality staff and workmanship. On time everytime. Clear pricing
Of course the process you use. And, service and technicians have been consistently good — both in San Diego and here.
Your technician called ahead, was on time, did a great job and was careful to not be messy!
excellent service, complete concern for customer satisfaction
I really don't stay close to people in LA ,
Happy to recommend you to friends in OC
So I probably would never have an opportunity to recommend u to people in LA
Fast, clean and out. Gabriel focused on the bad areas until that area was clean to his expectations. No short cuts.
The products work!
Jeremy was through and professional
Such a hard worker
He explained services and was attentive to questions
Always extremely polite and professional
The stains and odor were removed and the smell of cleaner was a pleasant citrus scent. The results were better than expected. Thank you!
Its always nice to have ZeroRez over. Sol does a fantastic job!
Fast drying, no odor left behind
This company is GREAT! They always check with me by email in advance; arrive on time; clean thoroughly; give advice on my "trouble areas"; clean up after their work. These fellows KNOW HOW TO HANDLE all kinds of floors!! I have used them twice a year for the last 8 years.
We are always pleased with the job the Zerorez technician does in our home. Ryan is great.
Very professional
quote the price from the beginning, not wait until person is in my home and say "it I want the spots removed it will cost X more dollars"
Excellent customer service and efficient
Great service. Called to let me Know when he would be arriving and was right on time. Took care with all of my belongings and kept his mask on the entire time. Great price too.
I will be using your services again
Zerorez has taken care of the condo carpet for 5 years now (every 6 months) and it looks brand new after each visit. With 2 mid-size dogs they help us each and every time. We can’t say enough good things about Zerorez! Don’t hesitate to give them a call!
Very convenient
I would do it again
And the work they did was awesome 👌
Thanks ZeroRez
I have used Zerorez for 21 years. My last experience was exceptional. Lee was veery helpful and polite and efficient.
I recommended the service to a neighbor who was also very pleased.
Brett (my technician) did an excellent job (like he has previously) cleaning my carpets. I am a pet sitter and my carpets are a bit challenging with all of the dogs I board. He always does such a great job of getting them super clean!
Less dying time / good quality
technician charged more than quote and didn't get an "OK" for the extra charges
carpet wasn't cleaned to our satisfaction....and when they offered, the time had lapsed so long and our guests arrived using that room
technician scratched travertine tiles moving an item and no one has gotten back to us to fix.
The job you did was great, but the cost was way too much for just two small rooms. I would let people know about the great job, yet I would let them know of the high expense up front. I would tell them that you are way more expensive than other cleaning services. Then there was the additional expense of $25 for a "hauling fee." I was told I wouldn't be charged for that by the person who set up the appointment yet, in the end, I was charged. This on top of an already extraordinary amount. I had no idea I was being charged this amount for the times I've had you come out, but apparently I was. This was very disappointing to me. Hence, my score of 6.