based on 39718 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service and quality of job.
Polite and professional! Great job!!
The tech was great! Our carpets came out great too!
This was the second time I used you. The first time was awesome. I recommended you to two other people who booked just because of that experience. The second time just yesterday, not so much.
There were several small Spots that our tech couldn’t get out. We payed extra 75$ for treatment and protection.
The carpet is only around 8 months old and in mostly great shape. There were small spots in my teens rooms that he didn’t get out. We had the carpet cleaned because we are putting it up for sale and pics are being taken tomorrow.
After the carpet dried (overnight) it was really wet! We tried ourselves to get a couple of the smaller spots out and what do you know? With a little elbow grease we were able to get it pretty much out. That tells me that our tech albeit very nice, professional, and courteous did not try very hard to clean my carpets thoroughly and well. Upon closer inspection I also noticed he did not move anything either. There was a basket on the side of my daughters bed that had a couple books in it. He could’ve easily picked it up to clean under and behind it which actually was covering some sort of minor spill. I was able to get that mostly out too. In the end, I paid almost 340$ for a job not well done. So, no I wouldn’t recommend Zerorez because for me you only do a good job 50 percent of the time.
YOU ARE THE BEST! Thanks for always giving us the best service EVER!!! Our carpets look like new and they are 20 years old.... thanks to Zerorez!!!!
Everything and the tech was excellent!!!
Rug really not very clean.
the carpets were clean with no soap residue which left them to dry fast and no stiff or sticky feeling
Your young men were on time,polite, and efficient. My stairs look great.
They did an amazing job! Thanks!
You deliver.a result that is consistent with your marketing
Love how clean our carpets look and feel after cleaning. Also, great hire with Victor. He was professional, fun, and did a great job on the carpets. The people you hire matter— he represents your company very well.
Excellent service, very informative, and courteous. Prices are very reasonable and results beat expectations.
Making the appointment with Zerorez Las Vegas was very pleasant. Cory, our technician, was so friendly and did a wonderful job on all our carpets. The cost is extremely reasonable. No chemicals, no residue and no odor. Just made the whole house seem so clean.
The day that you provided the cleaning everything looked like a dog that fell into a pool - wet and unkept. But Wait! The next morning, once all had dried, the carpet popped. The areas that looked dirty and old … they got a face lift and a new lease on carpet life. We are happy with our new looking older carpet.
Anthony was both fast and efficient and did a fantastic job on our carpets. Will definitely recommend you to friends and family. And the pricing was not bad either.
Those taking requests for appointments were always kind and understanding when it was necessary to change the original date of service.
I trust in the water concept and am always pleased with how quickly the carpet dries because there is no excess left on the carpet. There is no lingering odor.
I have always been pleased with those who performed the service. Gary was great yesterday!
And of course, the price was very reasonable — especially with a coupon.
Have used Zerorez for years and have no reason to use any other carpet cleaning service .
My carpets look great this is the second time I used your company I am not disappointed and Carlos was great he did a great job and his helper was very pleasant I will highly recommend your company .
Dried quickly and gary was the best. Did quite well on a old carpet.
I had to call back to have a return visit because of a couple of items that needed to be placed back correctly. (too heavy for me) and also repair an electric outlet cover that was knocked off during the cleaning.
Had the worker fixed those things at the time, it wouldn't have been an issue. But, on the phone, after they already were paid, it was like pulling teeth to get someone to come back.
Very evasive and argumentative on the phone with me.
all ok
Everything
Effective, no odors or allergens, tech was on time & thoroughly cleaned our carpets. Highly recommend.
Very friendly and a good job
Great cleaning job
The tile and grout looked fine after cleaning. Service person spent time to answer my questions about carpet cleaning and technology.
ALL WAS GREAT-VERY GOOD JOB THANK YOU....
I would recommend Zerorez, to anyone who needs cleaning services.
Their workers are courteous and efficient.
They do an excellent job.
I am thoroughly satisfied.
The professional and personable person who cleaned my carpets.
The way they turned out was so wonderful.
The product is awesome!