based on 35867 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Price was a bit high.
I had another great experience with Zerorez. The technician was very friendly, knowledgeable and speedy. The carpets look great and I will definitely use Zerorez again in the future!
Since the Zerorez process uses steam versus soaps and chemicals the carpet cleaning looks great from the start lasts longer. The tech is always very thorough. I highly recommend using Zerorez for cleaning and maintenance of your floors.
Lesley and Zach were awesome! Positive energy and great attention to detail!
Service was great as well as results ,
The gentleman that come and did my floors was very informative, he told me just what to expect how my floors would look went he was finished .after they were dry and I went over them with the vacuum cleaner I am very happy with how they look. Sorry I do not remember what he told me his name was. He was very good and did a great job.
Your agent was very knowledgeable, efficient and polite. I would recommend this company..
I hate the constant upselling. The edges of my carpet were not paid enough attention to. I feel like if I don't go for the upselling, they are upset with me. It's an experience that I dread every single time.
I apologize for your experience. So, I am checking the booking logs, invoice and have spoken to the technician to better understand the situation. We appreciate your feedback on your experience with our technician. I apologize for your experience, I do know that our technicians are trained to inspect the carpets to make sure that we apply the best cleaning method for your service. If they spot an area that our traditional cleaning method of pretreat clean and sanitize will not take care of, they have to let you know of a method that will as well as inform you of what they can do to meet your cleaning needs. We will talk to our technicians to build a better rapport with our customers to avoid experiences like that. In the meantime, we do have a 30 day workmanship guarantee. I would like to set you up for a re-cleaning for those areas that you mentioned, free of charge, to get this taken care of.
The technician was very professional, knowledgeable and helpful in his recommendations to give me the best results at a fair cost.
He was timely in his arrival and worked to get the job done without wasting time.
The results were fantastic and I was very pleased. I will use definitely use Zerorez again.
I have used your services many times and the technician was nice.
But I was overcharged. 33$ per room and free hallway??
I pages 316.95
In 6 months I will find another service unless you change your billing. Your newspaper add does not reflect your billing.
Name removed
I apologize for your experience. So, I am checking the booking logs, invoice and have spoken to the technician to better understand the situation. We appreciate your feedback on your experience with our technician. I apologize for your experience, I see that there was no advertisement or promotion when you booked your appointment, nor was one added on the day of the service, but our CSR added a promotion for $34.99 per room instead of $45 per room, the news paper add is $33 per room with a free 100 sf of tile for free. If a promotion was mentioned before or on the day of the service, we would be more than happy to have applied that to your bill. If there is anything that we can do to make this right, we would be more than happy to remedy this for you. Please give us a call at 7025670016 to take care of this.
Good quality employees that listen and make sure that you are happy with the work that has been completed.
Outstanding workmanship. The technician was thorough in relating what had to be done. He asked what I wanted done and proceeded to clean my carpet and area rug with great care.
I highly recommend Zerorez.
Very thorough cleaning and friendly technicians
They are both well worth the money! The service guys were very efficient, fast and thorough. It helps to have a nice sense of humor! Thank you for your services!
As previously reported, I used Zerorez to clean our carpets and ceramic tile. The results were remarkable and we would recommend them to anyone
we have used Zero Rez for at least 20 yrs. I used to hav e my own carpet cleaning business in Seattle. After seeing a product sed in Kona Hawaii to clean Resort Carpets and realizing if was game changing I tried to find out about it. No one would comment on it. I later found out that Vemturi had it. I even bought stock in Venturi. In those days they were way ahead of the competition. Out of the demise of Venturi Zero Res was born. I long ago closed BB's Carpet Care and do other things. I have used Zero Rez ever since. They own this field in my opinion. Try em and see for yourself.
Knowledgeable, fast, affordable
We had a dog group and the place still smells like dogs.
We do have a 30 day workmanship guarantee. I would like to set you up for a re-cleaning to get this taken care of, please call us at 7025670016 and we would be more than happy to set this up for you.
Very pleased with the service and the quality of work. Will use again when needed and will also recommend them to friends and colleagues.
Very clean and efficient process to clean the carpets. They look new again. Very informative technician in regards to the methods used and expected results.
Hi like that you don’t use chemicals.
Professional, great service, carpet looks great.
Fast, friendly and efficient.
Prompt professional service at reasonable price
Sofa cleaning should be done best the first time so the tech doesn’t have to come out twice. But I appreciate the company’s initiative to make things right and the technicians’ as well.
Being honest is more important for a company , I called and been told I will be charged $170.00 but instead I got charged more than $200.00. The prices are not right.
Friendly technicians, fast service and did an amazing job!
Exceptional Customer Service, early to clean and the results are 10X better than competitors.
We have used Zerorez multiple times and each time the technicians have been courteous, friendly and thorough. My carpets feel so soft and look great. This time we had them do the tile and grout as well, and it looks brand new. Definitely one of the best carpet cleaning services around.
The cost and limited time it took to clean my small areas was disproportioned. The techs only took approximately 15 mins to do the actual cleaning. Even though my carpets were cleaned, just felt I paid too much for the time spent.