based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We were given a price and then we were told our closet is considered a room. And our office which is tiny was a room, which we knew, but they definitely shouldn't have chaged for a closet.
The quality of the carpet cleaning and the professionalism and friendliness of your team. Todd was great and we were very pleased and satisfied. We'll definitely use Zerorez again and recommend your company to friends.
The carpets looked amazing. Friendly service
The product quality is amazing, and the serviceman are even better! They went above and beyond to take care of me, coming back a second time just upon my request. They didn't ask any questions or try to talk me out of the second call, they showed up determined to Leave me completely satisfied! I had a pet odor in a home I just bought, that was very hard to get out, and through both times they did it with pleasure in confidence. These guys are the real deal.
Great service, good work
Water/footprints in hallway; wet carpet around where couch was cleaned
I like that my carpets get clean and stay looking clean longer than with any other carpet cleaning company
Great job by technicians Art and Cesar. Carpet looks and feels great. Very professionally done.
Jerod was very nice and did a great job of cleaning the carpets. Would use you again.
My carpets look and feel great after a cleaning by Zerorez! The whole house looks and smells cleaner. Great customer service - our service technician was great and very efficient.
Great timely service. Tech did good job on difficult pet stained carpet.
I was told stairs were more expensive because it's harder work to hand scrub them. Then watched as he just used the same attachment that he cleaned the rest of the carpet with. Was misleading on the phone and don't understand the expense of that.
great service
It really cleans and lasts a long time. Guys were great.
The service tech was very personable and knowledgeable and our couch and area rug look amazing
The tech was very professional and took time to answer any questions i had. Great job. Thanks
The carpets aren't sticky like they are with companies using soap and the employees show up on time and go right to work.
Cesar was great! He was so helpful and gave me information on other services your company provides that I was not aware of. I will be calling in the future for duct cleaning. A very positive experience overall. If I could have given a 10+ I would have. Great customer service! Thank you for sending a tech that made the experience a positive one! A great employee! :)
Great service and friendly staff. My carpets looks great.
I just did not see anything that set you apart. The tech was friendly enough but missed cleaning behind both the closet and bedroom doors. Also, we moved all but but two recliners and the tech was going to clean around them untol I asked if he would slide them out to clean under them as well. I have had other companies in the past move more furniture with no questions or additional charges. We also had a charge on the bill for "fuel charge" that we were not told about, fuel charge really? When I booked the appointment the girl I talked to was not very friendly, borderline rude. I did not see that your service was special in anyway and the customer service on the phone was lacking. In the service industry that is important and we did not get that so next time I will shop around more.
"Green" products, and smelled nice. Service Respresentative was knowledgeable and courteous.
Our carpets came out clean we are very satisfied. Cesar our tech was GREAT and we loved his work. Thank you Cesar
The carpets were not as clean as I expected. I had previously had them cleaned by another company and they came out cleaner with them.
The a/c was turned down to 60 and left on for several days before I went back and noticed it. It could have frozen up the unit.
They showed up ready to "get after it". Did a great job getting the carpet cleaned. Yes, I would recommend them to others. You might tell KJUL that because they ran your commercial that is the reason I contacted you.
The technician, Todd, was very nice and friendly. He did a beautiful job cleaning my rugs and was very careful in my home.
Timely and courteous staff and job well done---carpet dried quickly
very good job, got out stains I didn't realize would come out. we wouldn't want anyone else to come out except the guy you sent out to our home
on time and does a good job