based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have pets, so we like that Zerorez does not use toxins to clean our carpets. Our service provider, Arturo Ramirez, was very professional and thorough.
The carpet looks great, the service man was awesome! But...the hoses leaked in the tile floors leaving an awful mess. I've never experienced that before. Cleanup took twice as long as the product used for the pet treatment left a very slippery residue behind.
Quick scheduling and carpets looked great. Two additional services (pet protection and a deep brush)were provided and charged for despite telling the technician that I did not want them. They may have improved the look of the carpet but did not appreciate the work being done without my approval.
I felt the price was too high compared to your competitors that offer a similar service with a similar ethos but went ahead because I needed the job done there and then.
The products work great and the service technician did an extremely awesome job!
The results!
The tech cleaning my grout busted the grout up in several spots. My husband called and the manager Brad said he would be out to grout match and fix it. Brad was over a half our late and then said he would not fix it that it "must have been cracked before". It was not cracked and now I have pieces of grout missing and my kitchen looks horrible!!! I wish I never it done !!! Also i had some foot prints on my carpet that didn't come up so all this money and my carpets don't look that much better and my kitchen Los worse !!!!!
2nd feed back form I have done.
YOUR REP WAS GREAT AND MY CARPETS ARE FANTASTIC
Good service...Clean rugs...Thank you
Dependable service...carpets are clean, fresh, leaving no residue or odor, and not wet.
Prices. $180 for 45 minutes work is pricy.
It cleaned my carpet made it smell nice very nice gentleman very neat work I will call you back......
Caesar and Anthony did a very good job and took their time with problem areas
Zerorez was able to get the dog urine and poop stains out of my white wool rug (my dog got sick in the middle of the night and chose to use that rug to let it out on both ends - LOL).
When the rug was returned the first time there was an area that the nap was flattened so the delivery person took it back to the shop to work on some more.
Everyone I talked to at Zerorez has been very friendly and helpful.
Your technicians are very knowledgeable and helpful. They are impeccable in their dress and manners. The carpet was as clean is possible and was soft and not crispy when dry.
There are no harsh chemicals used
Make sure you take down your clients information correctly.
I found your cleaning process not to be any better than other companies I have used in the past. The technician I believe his name is Dale was professional and courteous, explained the process. We agreed on a price for added services, but for $350 I would expect better results. Two out of the four rooms still have strong pet odors, and I can still see some slight staining on those rooms. The technician work on a troubled spot, alerted me to it and was able to get it resolved was satisfactory results. I understand that pet odors are hard to get out but I believe my issues could be resolved.
As a homeowner it is also frustrating the fact that you are moving out all the furniture vacuuming all the carpets vacuumed again and set up the furniture back again. Carpets do not dry and 4 to 6 hours more like 24 hours so therefore you are living with everything in disarray. Also the technician did not have a UV light so I could see where the pet stains were.
If you want to make things right have somebody return and take care of the spots that I'm not happy with or you can give me a bunch of mumbo-jumbo why the stains are still there.
Products -- You made my 19-yr-old carpeting look brand new!! Stains are gone, color is still like new and texture has come back from its grave!! It is absolutely amazing.
Services -- Roy did my carpets this time. He was so knowledgeable and listened to my needs. He made sure I was totally content with the end product, and even tho it was about 5:00 p.m. before he arrived, he was bright and alert and ready to tackle my dirty carpet.
However, even tho Roy could not have been a better representative of Zerorez, every single representative I have had over the years has been the same. One of the finest companies I have worked with over the years.
I could not see that you results were any different than Stanley steamer.
I thought u carpet was going to be back to looking like new so my expetations were to high.
The technicians were friendly and very professional. They explained what they would be doing. They finished the job in a timely manner and did a great job on the carpets.
Fast
Always ez to schedule; techs are on time; professional & courteous. Results are ALWAYS outstanding.
My carpet looks great and stays clean
I'm very happy with the cleaning of both the carpet and also upholstery cleaning. I've been using Zerorez for several years now. I had them when I had my trilevel home and and now since I've downsized to an apartment.
We will show you before doing the work what it will look like, what the difference is in the extra costs.
All questions were answered politely, patiently,and professionally without rush by Juan. Good work ethic. We were impressed by the very fact that he asked if he could use the restroom and which one.
Carpet was thrashed Cesar demonstrated and gave us confidence in your product and services Cesar was professional and polite an excellent technician
No pressure and reasonable prices. I feel it is an honest company.
I feel the products and type of chemicals used are the best in the business. And by far, your representatives are the most professional, knowledgable and polite. These guys work hard no matter how challenging the task is. Well done!