based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Accommodating of my short notice request and prices were reasonable
It took almost 18 hrs. For my carpets to dry. Although they look nice, I think that it's a bit too long to dry.
tell customer the charge on scotch guard and the price of a small hall reduce the price if 18 steps ...29 dollars a room escalated to over 300 hundred dollars
Andrew was professional, thorough and did a great job on my house.
My carpet was extremely dirty, especially my stairs, and Roy was able to get it completely clean. And I love there is no smell at all from chemicals. Service was very friendly and was able to make an appointment right away. this is my 3rd or 4th time using them. And I will keep on using them!! Thanks Roy
good service and communication
Andrew called before he came and arrived in a timely manner and did a super job! He reviewed what I wanted done, suggested additional treatment for some pet stained areas, which I declined, and then he got busy. I have used Zerorez previously and have been happy with the results. I have another appointment scheduled soon to have another room and some chair cushions cleaned. I look forward to continuing to use Zerorez in the future.
Friendly technician, prompt service, quality work.
Knowledgeable technicians, quick as well as outstanding service.
Very friendly man and extra helpful
Service was very good, tech was very good and represented the company with high regard for quality.
Professional and no chemical odor.
Reasonable price and quality work.Not too often found in this town.
I asked for pet treatment that went to the pad. I didn't get it. I have new stains on my floor that have never been there ever. I want a refund. I feel I got ripped off. If I wanted such a crap job done I would have rented a rug doc. I don't want a tech to come out unless they are going to clean the floor the way me and my fiance asked. To get rid of the pet smell. The smell is still there not going away.
the after part feels clean and soft, no sticky crunchy feeling!
Great service and friendly employees
Our carpet looked wonderful! On time arrival and very professional and personable. I'll never use another carpet cleaning company. Great job Zeroez. Thank you.
It worked beautifully and was completed quickly.
The techs were great.
When call is placed to Zerorez for a long time customer and the same square footage is involved at the same residential place, price quoted should be the price agreed upon when the Carpet Technication arrives up to clean carpeting. When a discount is involved,it is important to factor the discount in the pricing to the Technician. Customers have the money up front they were advised when the call was place to the office. If it is different, please advise at time of call.
I appreciate your time and business.
The cleaning of my carpet love it and the sales technician name was Todd
I like the courtesy shown to me and the respect for the company, the training, and fellow service people.
I am totally satisfied with the work done.
My neighbor on Squaw Springs Lane will most likely call you when he is ready for service. He asked me many questions.
Always great job friendly
Your employee Andrew is the best!! He is an asset to your company. He is friendly and sincere. Always takes the time to communicate and do an excellent job as well. My carpet looks great after he is done. Of course I also like the soap free process. :)
Our technician, Rob, did an awesome job! He was so much friendlier than the last zerorez guy that cleaned our carpet. Thank you, Rob, for your hard work!
Efficient,thorough and very pleasant.
I found the entire experience to be extremely pleasant. Creating the reservation was incredibly easy. I was able to obtain the date and time that I desired. The technician was FANTASTIC! He did an incredible job. Our carpets look and feel great. Thank you Zerorez!
The gentleman that did my carpet and chairs was patient and through.
I'm neither satisfied nor dissatisfied with service. My carpets are clean, but the smell is not nice and the carpets were still damp in places a full day later.
The service was well done and the service representative excellent!