based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets look like new. Brad was the best, and I would use this company again in a heart beat
We love the out come. Carpet looks great Art did a fabulous job getting the dirt and pet urine out of the carpet Also the smells fresh and new. Art is very friendly and courteous. We'll definitely be calling again. Thank you Zerorez
The carpets I had were badly stained and I could not believe that the Zerorez process made the carpets look brand new. Also, the grout cleaning and sealing has made my tile floors look brand new. Great customer service and communication throughout the process.
There are more important things than products, which is SERVICE along with the SERVER. Wil would be the one for my next request, definitely. Thanks Wil.
Friendliness of technician.
The technician was friendly and helpful.
Price quoted over the phone ended up being double during service. Was told carpets would take 4 hours to dry, took almost 10 hours. Was told tech would move furniture but they would not due to risk. Then tech ended up breaking a floor lamp bumping into it and knocking it over. This carpet is only a few years old but had a sort of wet dog smell after service.
Great technicians, good service, and excellent results.
I think the 8.00 charge for fuel looks petty. That is a holdover from the time when gas was very high and even if it isn't a holdover it still looks pretty bad. Just a way to gouge some more money out of the customers. I don't remember there ever being a charge like that in the past when I have used Zerorez. Also, we had very tiny pet stains (the size of a half dollar or less) and were charged 35.00. I could see if there was poopy stuck in the carpet but we have two baby guinea pigs. I would have just cleaned them up with a bit of water and detergent if I knew they were going to glow as a pet stain. The same thing with the bit of cat hairball (that was picked up long ago) that came out as a bio-stain. Those "stains" would have come out with a regular zerorez wash. I am not very happy and felt like I was getting gouged. I will think twice before I use you again. It is a shame since I really love the job you do.
Natural clean, no residue or after smell, use them every year!
Service techs are on time, work efficiently, clean up after themselves, and are personable. I like the idea of no residue left behind in my carpets, and I also like the job they did on my air duct cleaning. I have already recommended them to others.
Great service!! Fast and it came out looking great. The tech was wonderful with the pets and very friendly. Would highly recommend.
No chemicals
Nice employees and good product
Your customer service is very good. On time service to the house and my carpets are cleaned in a timely and look very clean. Thank you also for the Harvest Festical coupons.
I had some stains that I would have expected to come out that didn't and the technician said that he applied the pet deodorizer to the solution and he couldn't remove it I'm glad I didn't pay for it because it didn't work. I was not very satisfied with this visit. The technician was nice I'm not sure if the chemicals used were the problem or maybe the machine?
The team who cleaned my carpets, Wil and D, were very professional, courteous, and hard-working. They explained the products and options very well. I have three dogs so I liked that no dangerous chemicals were used. My carpets look better now than when I moved in a year ago. I have already recommended Zerorez to my friends and family. Extremely satisfied!
I love ymtgat your products are green. Your staff was wonderful and did a fabulous job, thank you1
The gentleman who cleaned our carpets and sectional was extremely polite and took pride in his work and making sure everything was clean when he left
Kind of pricey....
The carpet stains came out. There was no smell of chemicals when they were done. Was called with reminders and when they were on their way.
It works and leaves my carpet spotless.
you do a very good job
On time, quick process, good cleanup. Negative is attempt up upsale services (pet orders, stain guard, etc.)
I like the way the carpet feels and looks not that crunchy sound. Also smells good. I like the idea of no residue. The tech Roy was very good. Have used you more then once. All the techs have been nice and helpful with suggestions concerning hard spots .
On time appointments, professional people, carpets look food
Very thorough cleaning.
Over all did a good job. I did find a couple of spots in the hall that you didn't get up but I managed to.
I like the zerorez concept! Your technician was extremely knowledgable, courteous and prompt. Very impressed with your company and I will recommend this company to my friends.
Very friendly and professional technician!