based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great courteous and efficient service - very helpful
I love how clean everything looks and smells. I will definitely recommend your company and will be using you again. Thank you!
It's your customer service by far. I have lived in Las Vegas since 1996, and have yet to find a decent and honest carpet cleaning company. Rob (your technician) went above and beyond my expectations. Everyone on the phone, was knowledgable and patient with all of my questions. My carpets look beautiful as promised...thank you again!
Tim Wilson
Henderson, Nevada
Carpet clean
You take care not to scuff up my walls
The service was excellent
My carpets look like new. I appreciated the fact that the technicians were on time, we're professional, and they did a great job.
I loved the professionalism of the techs, and the quality of the carpet and tile cleaning.
Clear prices and good services
Very effective in getting pet stains, etc. out of carpet. Plus carpet stays cleaner longer.
The after cleaning is a very soft carpet. The men who came to our home were very professional and courteous.
The tech. did a wonderful job on my carpet. He made the carpet look better than new with no sales pitches.
They clean without the harsh chemical smell.
Not everyone has a huge space to clean, so it would be nice to offer pricing for those who have small areas vs paying the same as one who has three large rooms. Your tech's have been friendly,hard working and are very knowledgable. The carpet was re cleaned yesterday but still has the same streaks that are lighter than other parts. Not sure what happened but we are pulling this piece up soon, so not that big a deal. The tile eleaning estimate was too high for us to afford, but appreciate your efforts to take the time and attempt to resolve the carpet issues. Thanks!
The carpet cleaning was sub par. After the carpet dried it didn't look clean. I've used services off of Craigslist before that have done a much better job. I will not be using or recommending your company.
This last cleaning was by far the best one thanks
Brandon was very professional and explained the process while inspecting the carpet. He was very friendly and did a great job cleaning our carpet. I am very satisfied with the job and will and in fact already have recommended Zerorez.
Thank you.
Awesome customer service, carpets look great!
How clean my carpets look, courtesy of your personnel and speed of service.
So far the cleaning did exactly what I expected - it was a little more costly than I expected - but so far, it's worth it.
It was a great, fast clean
Everything was an up-sell. I am sure the tech is doing his job and that is how he is paid, but it doesn't work well with me.
The issue is with the fact that the carpet was not cleaned as well as it could be, it required a deep cleaning. I get that, but don't sell it as 3 rooms for $99 or whatever the special is. I did not budget for $380 to make my carpets look good. Tell me up front what it is going to cost and stick to your price. I did explain to the tech that I had $300 cash and do your best, this after I mentally budgeted for $200. That apparently was not enough to get it close to the $380 result or it wasn't possible to make it right, I do not know. At the end I had to pay $300 + the $8 fuel charge which I had borrow from my kids. I literally had $300 cash, apparently that was not clear - WTF?
And the bio cleaning treatment?? Yup our old Chihuahua has pee'd on the carpet on occasion, but whatever spray you are using can not be a true bio treatment unless it is an enzyme treatment which does not work in 10 minutes. Also fix the can it is carried around in, it leaked a milky white droplet reside all over our wood floors everywhere it went, it required quite an effort to clean it off the wood floors after the fact.
We have had other carpet cleaners out for half the price which looked as good or better. Sure the detergent residue brought it back eventually where you wear shoes on the carpet, but we already have a "zero rez" dark area that my wife claims is because I wore shoes in the area. Whatever.
Oh and the 2-4 hours for it dry? Please. It was the next day for rooms we did not use fans and space heaters on, the carpet was WET. Quite an effort to make rooms usable to sleep in.
A couple of runs with my Rug Doctor would have yielded the same results, yes with chemical detergents, but it makes it look nice. Oh and the trick which no one seems to get is you use Tide in the Rug Doctor and you get clean carpets and no residue, kind of like the clothes you wear every day. I will stick to my own cleaning and share what I know with others.
Sorry I fell for the commercial hype. BTW respond with some defending BS and I post this to Facebook. Don't waste my time and I wont ruin yours.
Sincerely,
Rich Manley
Carpet cleaning was great. Carpet looked, smelled, and felt good. The employee that came was very friendly. I paid nearly double for grout cleaning and the grout cleaning wasn't that great. Plenty of spots were missed, so the floor looks uneven.
The service was excellent. Initially, I was a bit hesitant, but the young man Jason did a good job of explaining why my decision to select Zero Rez was a better choice. I will refer my friends and associates.
Your technician Anthony was very professional, courteous, friendly and hard working. He did a great job on cleaning the area rug and customer service oriented. He is an assets to your company.
Zerorez always does a great job on our carpets and floors!
The service! Dale Polk was amazing, he is so patient and helpful. By far the best service ever! We had to have him come back to do more of the house being that everywhere else looked so good. He explained the process and went above and beyond to ensure we were happy with the final result.
Well done. Good service.
Very professional and the carpets look great!
I like that my carpet feels clean but doesn't smell like chemicals.
I don't like the fact that everything is an
Extra charge.
A regular clean should take care of most
Situations. We paid for an extra pet
Treatment that was probably unnecessary
Didn't have to do it and your technician
Was very nice but thinking about it later
I would advise anyone getting your service
To be prepared for the extra charges that you try to sell.
Both of the men that handled our clean were
Very nice and polite