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based on 28775 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zerorez is the only company I will use to clean carpets in homes that I own. Love the cleaning product and use it in my home on small stains till I have the carpet cleaned. The people who do the service are fantastic and aim to please. I like that Zerorez does not use harsh chemicals and the carpeting is dry within a short amount of time...
We were impressed by the demonstration that was given when we got our carpets cleaned a few months ago and I decided to have all our tiles cleaned as part of a birthday present to my wife. I was hoping for a “wow” feeling when I got home and saw the tile but instead I was disappointed to find the issues I listed below. I feel like the end results we received were not in line with the cost of the service. I was not home during the service so I was not able to discuss these concerns with the technician at the time. My wife did say that the technician was courteous throughout the service. My observations when I came home were:
1) There are a few locations of tile grout that look like they were missed during the cleaning (noticeably darker than other clean sections). There was a mechanical problem with the equipment so the service timeframe was delayed. I understand that these things happen but I am concerned that the technician had to rush to complete the job due to the delays. There was a bottle of cleaner and brush left behind in our sink after the technician had left (not a big deal but looks like things might have been rushed).
2) There was a section of our tile that has old paint on it that comes up if you scrap it. This was not removed during the cleaning. I don’t know if this was missed or if he wasn’t able to get it off during cleaning. If it didn’t come off during cleaning, it should have been explained that he wasn’t able to get it off so I wouldn’t assume it was skipped.
3) I was surprised to see that a section line of grout in our bathroom was actually removed during the cleaning. I wasn’t aware that this could happen. I would have liked if the technician mentioned this to my wife as soon as he saw that happening so we could have stopped and made a decision on whether or not to continue and risk more grout being removed since I will now have to repair the grout. It's not a lot of repair work but something I wasn’t expecting.
We have a parrot and it was important to find a carpet cleaner that did not use products that harmed our bird. The technician who came to do the work, Seth, was a very polite and considerate young man and we would ask for him again.
Professionalism and knowledge of the service.
You show up on time. Professional appearance and good attitude. I would recommend that instead of just asking how many rooms there are to do you explore the subject a little further with the client; I.e. steps and hallways, etc. You quote over the phone but those other areas end up being extra. I am a real estate broker and I have usually discussed with the home owner how much the service is going to be then the extra areas are thrown into the mix at the property and the price changes accordingly.
There was no difference in my carpet. I didn't even know that they had been there to clean it. If the tech didn't think he couldn't help the carpet he should have called me or had the office call me before starting the work and charging me $100. I very unsatisfied and would not recommend this company to anybody and I work in property management. I would like the owner to call me regarding this. Phone number removed
No chemicals, leaving no residue. Carpet left nice and soft like new.
We were amazed at the results of our recent carpet cleaning. I was skeptical that anyone or anything would be able to remove the several years accumulation of dirt, grime, and stains from our light-colored carpet. The carpet had not been cleaned since it was installed over 15 years ago, and was discolored throughout, but now it looks new!
Great Job. Really gets not only carpets, but, furniture clean as well. Always a quality job.
I like that it dries relatively quickly and that u don't leave residue on carpets!
So far....spots have not returned. Coffee stain has not returned. Did not take long to dry.
green, smells good, dries quickly, stain treatment, friendly and clean technician
The technician was prompt, dependable, knowledgeable, professional and my carpets look great!
The rugs look very clean, especially the white shag rug. Your technician was very courteous and took cautions not to track in the rain and mar any doorways or furniture with the hoses. He also suggested that he did upholstery, and so he also did a great job cleaning thee lounge chair.
Nontoxic chemicals, fresh smell.
Great service!
It's the only company that can get my carpet clean!
You arrive promptly (even early), perform your service quickly and in a friendly, professional manner, and get excellent results; all for a reasonable price.
Brian and Ben were right on time and conducted themselves in a professional manner. They did an excellent job and we were very happy with the results.
Carpets/floors/furniture are really clean when you leave.
The carpets look great. Patrick was professional and fast.
I was very pleased with the young man that cleaned my carpet and would recomend him and your service to anyone. Brian was very porfessional and worked hard to do an exceptional job on my carpet, it looks great. I am sold on the no detergent cleaning system and was pleased with the price.
First name removed
They really Clean well
The customer service is top-notch as well as the associate that came to clean our carpets. For me, the pre-treatment was too citrus smelling, and he was very kind and understanding.
Also, I had company coming and called Zero Rez with very short notice. They had someone at my house within a couple hours. My carpets look great!
MANY THANKS!
Very good cleaning job. Careful in moving furniture. Great job.
Patrick & Ben exhibited excellent customer service by thoroughly explaining your cleaning process but also by doing a fabulous job cleaning my carpet! It practically looked like new afterwards & it's very old & abused!! Thank you! :)
Made my carpets and area rug look and feel alot better.
It did the job.
I love the orange smell through the house.
Less chemicals and clean carpets