Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28886 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 27, 2020 — Rated 3 out of 10 by C.D. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I had my carpet cleaned around Christmas and want too happy . Felt the job was rushed . Zerorez did respond and return on January 13th to re address my concerns. This time I was upsold with a spot treatment $40 additional. For them to re treat an area and clean . Now two weeks later still looks the same . Felt the second job was rushed also and with the additional $40 was a ploy to garner more money based on having to come back .

Report a concern   January 26, 2020 — Rated 10 out of 10 by T.B. Zerorez Jacksonville
What do you like about our products and services?

No soap used. Carpets dry quickly. Friendly technician. Online appt scheduling.

Report a concern   January 26, 2020 — Rated 10 out of 10 by Cindy Barton Zerorez Jacksonville
What do you like about our products and services?

The service, carpet cleaning, is exactly as described in the ads - NO leftover residue. Technician was pleasant, on time, thorough in his explanation of what he would be doing, and complete in his explanation of what we needed to do after he left. I have used Zerorez for years now for carpet and tile cleaning and have consistently been satisfied with the people and services.

Report a concern   January 26, 2020 — Rated 10 out of 10 by Dave Davis Zerorez Jacksonville
What do you like about our products and services?

Excellent technician, prompt, friendly and efficient.

Report a concern   January 26, 2020 — Rated 10 out of 10 by D.G. Zerorez Jacksonville
What do you like about our products and services?

Your services work, your technicians go out of their way to do a great job, and all at a fair price.

Report a concern   January 25, 2020 — Rated 10 out of 10 by P.C. Zerorez Jacksonville
What do you like about our products and services?

On time, friendly, great service

Report a concern   January 25, 2020 — Rated 10 out of 10 by S.E. Zerorez Jacksonville
What do you like about our products and services?

The gentleman that come are very efficient and so pleasant . Could not be happier with the whole process.

Report a concern   January 25, 2020 — Rated 10 out of 10 by W.C. Zerorez Jacksonville
What do you like about our products and services?

Very happy with the services! My tile looks brand new!

Report a concern   January 25, 2020 — Rated 0 out of 10 by B.W. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I could not tell the carpet had been cleaned. I was disappointed.

Report a concern   January 25, 2020 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

very efficient. Great job. Carpets look fantastic.

Report a concern   January 24, 2020 — Rated 10 out of 10 by Brian Dill Zerorez Jacksonville
What do you like about our products and services?

As always, a great experience.
This is the second time we have used them and their work is great!

Report a concern   January 24, 2020 — Rated 10 out of 10 by D.L. Zerorez Jacksonville
What do you like about our products and services?

Best employee you have ever sent me. Great guy and excellent service. Did a great job.

Report a concern   January 24, 2020 — Rated 10 out of 10 by C.D. Zerorez Jacksonville
What do you like about our products and services?

Amazing customer service, great results with the cleaning and lastly the technician was able to add last minute grout cleaning to the service.

Report a concern   January 24, 2020 — Rated 10 out of 10 by W.T. Zerorez Jacksonville
What do you like about our products and services?

Technition was friendly and informative

Report a concern   January 24, 2020 — Rated 10 out of 10 by S.H. Zerorez Jacksonville
What do you like about our products and services?

Your tech, Austin, was professional, knows your products, courteous and conscientious.

Report a concern   January 24, 2020 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

Always puntunctial and professional!

Report a concern   January 23, 2020 — Rated 10 out of 10 by R.K. Zerorez Jacksonville
What do you like about our products and services?

Excellent job on the carpets, and the technician was very courteous and knowledgeable

Report a concern   January 22, 2020 — Rated 10 out of 10 by D.D. Zerorez Jacksonville
What do you like about our products and services?

Mitch was so awesome!

Report a concern   January 22, 2020 — Rated 8 out of 10 by C.D. Zerorez Jacksonville
What could we do to improve?

Information regarding the effect cleaning can have on grout stain, ahead of time, would have been helpful.

Report a concern   January 22, 2020 — Rated 10 out of 10 by Christy Lawrence Zerorez Jacksonville
What do you like about our products and services?

I was refered to Zerorez by my neighbor. Mitch was very friendly and my grout is so clean, I didn't even know it was white before. He was very personable, and gave me good suggestions to help take care of my carpets in between cleanings. I like that I was able to add on additional areas once I discussed with the technician. From the ease of booking, the great prices, friendly service, and amazing work done, will recommend to my friends and family.

Report a concern   January 22, 2020 — Rated 9 out of 10 by Eleanor Smith Zerorez Jacksonville
What do you like about our products and services?

Very professional and good cleaning.

Report a concern   January 22, 2020 — Rated 10 out of 10 by M.S. Zerorez Jacksonville
What do you like about our products and services?

.

Report a concern   January 22, 2020 — Rated 10 out of 10 by S.S. Zerorez Jacksonville
What do you like about our products and services?

So far, so good.

Report a concern   January 22, 2020 — Rated 10 out of 10 by J.A. Zerorez Jacksonville
What do you like about our products and services?

Dale was awesome! Not only did he ask lots of great questions in order to understand my cleaning needs, he set expectations including the approximate time it would take to do the cleaning and after care. I shared with him my budget for the cleaning and he helped me make the best choices within that budget. I really appreciated all that he did. My carpet looks great and the pet accident smells/stains are gone. I'm very pleased and would highly recommend your company to others.

Report a concern   January 22, 2020 — Rated 10 out of 10 by C.C. Zerorez Jacksonville
What do you like about our products and services?

very professional and thorough

Report a concern   January 22, 2020 — Rated 10 out of 10 by Y.G. Zerorez Jacksonville
What do you like about our products and services?

Good job. Clean carpet. Spots gone.

Report a concern   January 22, 2020 — Rated 10 out of 10 by Janice Utter Zerorez Jacksonville
What do you like about our products and services?

Brad was the most professional Tech we ever had!

Report a concern   January 21, 2020 — Rated 10 out of 10 by Suzy Smith Zerorez Jacksonville
What do you like about our products and services?

Loved the service! Our carpets look amazing. The set up was easy and even called to let us know when they would be there.

Report a concern   January 21, 2020 — Rated 4 out of 10 by M.L. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The grout under the window in my kitchen still looks dirty like that particular strip of floor didn’t get cleaned at all (large kitchen). Pricing seems to be made up on the spot, pulled out of thin air, a discount was thrown in here and there if I’d do any extra service, etc. most upset about all the money I spent on tile cleaning to not have one area look clean.

Report a concern   January 20, 2020 — Rated 10 out of 10 by M.H. Zerorez Jacksonville
What do you like about our products and services?

Thank you for coming and taking out the smell in our carpet. It is much better now.


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