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26439 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time, professional, and efffective
Customer service is superb. Always on time. Great job!
Each staff member I was in contact with was very courteous and followed through on what they said they would do. I was happy with the service.
Technician was excellent! Should be nicknamed miracle worker. Thank you so much!
Very knowledgeable and thorough.
Efficient, clean, individual who did my cleaning was excellent.
Great services all the way around!!
Very thorough, courteous and professional. Floors and carpets look new!
Knowledge and service of technician
Our first experience with Zeroex, cleaning of carpet, was excellent . The agent, Regan was very knowledgeable and meticulous, based on that experience, we contracted Zeroex to clean our tiled floors , over 700 sq. feet. Unfortunately, we were unable to schedule with the same person. The cleaning was only an ok job, with puddles of water and water marks left behind requiring a thorough mopping afterwards.
Professional and prompt service
Was prompt and professional service
Great job!
Reliable, fast, clean service
Quick,efficient, and no oily residue
The service is great, the results are excellent and the employees are very professional.
This is the only carpet cleaning company I’ve ever used where you are required to move the furniture yourself if you want the rug beneath the couch, loveseat, etc. cleaned. Everyone else has employees that do that.
Your employee helped move portable things but I only got about two-thirds of the area cleaned that I paid to get cleaned. He did offer to help move the heavy things but said they shouldn’t be put back on the carpet for several hours.
That would have required me to move all the heavy furniture back by myself. That’s just odd.
The quality was comparable or a little better than companies I’ve used before. But when you factor in only getting part of the room cleaned the other companies’ value is probably better.
The guy who was sent to do the services I requested was really professional. He did a great job in a timely manner. I am well pleased with the results.
No chemicals
1st time customer. Very good result. We plan to use you again!
Professional, friendly, thorough service! Highly recommend!
I like the friendly and knowledgeable Technicians. Always on time and efficient. job well done.
Technician was very helpful, polite and through. Carpets look much better.
Service tech was great , tile turned out great . Will have your company out again
Great service.
The carpet barely looks like it was cleaned this time. Each guy seems to clean differently. This is my 3rd time using you and each time the carpet comes out differently.
Unimpressed. The first time Zerorez “cleaned” our tile floors there were residue pools scattered throughout the house. And walking barefoot on the “cleaned” floors resulted in dirty, brown soles.
The second time (to the company’s credit, 2 days after the first visit) to “fix” the residue issue resulted in no visible residue; however, now the areas in the house with tile floors smell like a dirty bar rag. Or dirty socks. Or a mix of the two. Either way not pleasant. And while not as bad, walking barefoot on the “clean” tiles still resulted in dirty feet.
And there’s really no visible difference in the grout. While not visibly dirty, it’s nothing special either.
Competent technician, good service, dried quickly with no stickiness.
Brad did an amazing job saving our sectional couch. We have two fur baby that love to get on the couch so the smells was getting really bad but thank god for Zerorez and Brad hard work that we are finally enjoying our couch again :). The odors is no longer there and the color is back to it original just the way we bought it. Definitely training our dogs not to get on the couch from now on.
Zerorez got very old yucky carpet very clean. I could see and feel the difference. The technician was very straight forward, helpful, and polite.