Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26423 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 22, 2022 — Rated 10 out of 10 by C.V. Zerorez Jacksonville
What do you like about our products and services?

Knowledgeable and courteous staff. Quick follow up to touch up a couple of small spots.

Report a concern   August 21, 2022 — Rated 10 out of 10 by R.T. Zerorez Jacksonville
What do you like about our products and services?

Jacob was excellent! My carpets and couch look great! Thank you!

Report a concern   August 21, 2022 — Rated 10 out of 10 by Jacob Martin Zerorez Jacksonville
What do you like about our products and services?

Very nice professional service. Technicians were very clean and organized and did a great job cleaning our air ducts. I would highly recommend

Report a concern   August 21, 2022 — Rated 10 out of 10 by K.D. Zerorez Jacksonville
What do you like about our products and services?

Our technician was very professional — took pride in what he did & wanted to make sure that the sofa was cleaned to my satisfaction. It looks like new. He also took a lot of time to answer my questions about rug cleaning/pads, etc. - resulting in 2 of my rugs being picked up to clean at your shop. Great attitude — Zerorez should make sure that they reward and value such a professional employee. They are hard to find.

The sofa wasn’t overly wet, soil removed, no chemical smell No mess or damage to home from hose or other products.

Report a concern   August 21, 2022 — Rated 10 out of 10 by L.C. Zerorez Jacksonville
What do you like about our products and services?

They made sure that everything was clean and I couldn't be more happy

Report a concern   August 21, 2022 — Rated 10 out of 10 by A.A. Zerorez Jacksonville
What do you like about our products and services?

Great customer service and great rug cleaning. The technician, Cameron, listened, was diligent, worked to get me the best service for my money, and seemed to really try to get all of the stains out of my rugs and furniture. He seemed very thorough.

Report a concern   August 20, 2022 — Rated 10 out of 10 by V.K. Zerorez Jacksonville
What do you like about our products and services?

Your agent arrived on time. I was provided an overview of the products and your services. Your gent allowed me to view him step by step. And there was a problem with my estimate but your agent and Zerorez honored my online estimate. I will recommend Zerorez to my friends.

Report a concern   August 20, 2022 — Rated 10 out of 10 by D.H. Zerorez Jacksonville
What do you like about our products and services?

The people you send out to clean. They are very polite and do a very good job

Report a concern   August 20, 2022 — Rated 10 out of 10 by S.G. Zerorez Jacksonville
What do you like about our products and services?

Excellent service, quick availability and a job well done. The service tech, Rod, explained the services available very well.

Report a concern   August 20, 2022 — Rated 10 out of 10 by Robin Frost Zerorez Jacksonville
What do you like about our products and services?

Best upholstery cleaning I’ve ever had! Other companies never even came close. White sofa, loveseat and chair. The tech did a great job.

Report a concern   August 20, 2022 — Rated 9 out of 10 by A.V. Zerorez Jacksonville
What do you like about our products and services?

Able to schedule in a reasonable amount of time. Quick and efficient

Report a concern   August 19, 2022 — Rated 10 out of 10 by Patricia Nisley Zerorez Jacksonville
What do you like about our products and services?

The gentleman by the name of Rod came to my home and was extremely professional! His demeanor was kind and courteous. After showing him what I hoped he could help me with, he explained in details what he intended to do to fix my problem. I was very thankful for that!! He then set to work and did so diligently. He also offered to do other tasks for me. Which I thought was very kind and considerate. I highly recommend this nice gentleman. He takes care and represent your business as if it was his own. He is personally very proud of the company where he is employed.

Respectfully
Patricia Nisley

Report a concern   August 19, 2022 — Rated 10 out of 10 by Fredricka Waymon Zerorez Jacksonville
What do you like about our products and services?

You guys are the only one I use since the purchase of my home. I also used you guys when my fiance' and I live in our apartment in Baymeadows. So, you're like family at this point because I've been with you guys for approximately 11 years. :);)

Response from Zerorez Jacksonville:

Thank you so much for your kind words! We're so grateful to be able to take care of your home. Thanks for allowing us to earn your trust!

Report a concern   August 19, 2022 — Rated 10 out of 10 by Lisa Darnall Zerorez Jacksonville
What do you like about our products and services?

Professional staff and technicians
On time
Quality work

Report a concern   August 19, 2022 — Rated 10 out of 10 by S.M. Zerorez Jacksonville
What do you like about our products and services?

Cody was polite, competent, and did the very best job ever on cleaning my carpet.
He was also very considerate and consoled me on the loss of my pet dog.
You have a real jewel there.
Thanks ever so much
S m Last name removed

Report a concern   August 19, 2022 — Rated 8 out of 10 by P.M. Zerorez Jacksonville
What could we do to improve?

Morgan worked hard, doing his best. He was not helped with the information he needed to get to the right place, park and extend hoses an extra distance into to a unit of this continuing care community. I think you owe him some compensation for the extra time needed. You will be doing this often with Vicar's Landing. Coordination before with our housekeeping office and preparation for parking, hose lengths and "wet" signs (hose locations elderly residents must cross; seven signs were provided by housekeeping for this job) is needed.

Report a concern   August 18, 2022 — Rated 10 out of 10 by Kevin Taylor Zerorez Jacksonville
What do you like about our products and services?

They were professional, provided quality service, on time and they were quick. Nothing more I could ask for.

Report a concern   August 18, 2022 — Rated 6 out of 10 by T.L. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Too many things went wrong with the process. I was told you could remove stains but it did not happen. From the first step my billing was incorrect, what I asked for on the phone and what the tech had on the order was completely wrong. Took us longer to get it straighten out, and the work did not accomplished what I was after. Second company like this I have tried and was disappointed in both companies. Better off renting a machine and doing it myself.

Report a concern   August 18, 2022 — Rated 10 out of 10 by E.M. Zerorez Jacksonville
What do you like about our products and services?

Very professional and very quick. Made sure there was nothing else they could do.

Report a concern   August 18, 2022 — Rated 10 out of 10 by Chris Simoes Zerorez Jacksonville
What do you like about our products and services?

Carpets look awesome. Sounds cliche but the technician, Frank truly was courteous and professional. We’d call again for sure.

Report a concern   August 18, 2022 — Rated 10 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

Courteous, professional, efficient

Report a concern   August 18, 2022 — Rated 10 out of 10 by C.C. Zerorez Jacksonville
What do you like about our products and services?

The young man did a good job.

Report a concern   August 18, 2022 — Rated 10 out of 10 by Thomas McHenry Zerorez Jacksonville
What do you like about our products and services?

Our tech Frank was on time, very courteous, professional and exceeded our expectations.
The Zerorez system does a fantastic job with the residue.
We have an older dog and she has had some problems of late but our carpet looks like brand new. Thanks Frank

Report a concern   August 18, 2022 — Rated 10 out of 10 by Rose Porter Zerorez Jacksonville
What do you like about our products and services?

All the spots disappeared. The technician was very professional.

Report a concern   August 18, 2022 — Rated 10 out of 10 by Charles Steinell Zerorez Jacksonville
What do you like about our products and services?

Efficient, courteous, reasonably priced

Report a concern   August 18, 2022 — Rated 10 out of 10 by William Reis Zerorez Jacksonville
What do you like about our products and services?

The two service techs that came out were extremely professional and courteous, offered to help move a few things that were in the general area, we have a 2-year-old that constantly spilled things on the carpet we were worried about a few stains that wouldn't come up , after they finished the carpet look brand new even with the few stains that we were worried about. The professionalism, courteousness and the finished results is well worth the price. I would highly recommend Zerorez! And I personally will use them in the future. Thank you to the team of Zerorez for the great Job!!!!!

Report a concern   August 18, 2022 — Rated 10 out of 10 by N.M. Zerorez Jacksonville
What do you like about our products and services?

Ramiro and his partner were awesome. Very polite and they explained everything to me. I have already recommended them to a friend. Even though I added additional items to my service, I felt that I was getting what I needed to have done......not over sold. "Thanks guys" for a great job and for a great "clean up" job after you finished the cleaning and installation.

Report a concern   August 18, 2022 — Rated 10 out of 10 by Brittany Vasiz Zerorez Jacksonville
What do you like about our products and services?

I really enjoyed my experience. Jermoine was so nice and very informative. He walked me through step by step. I will definitely be a returning customer.

Report a concern   August 18, 2022 — Rated 10 out of 10 by Ashley Rothacker Zerorez Jacksonville
What do you like about our products and services?

The technician, Barry, was on-time, knowledgeable, kind and completed the job nicely. Stains came up and now we are ready to put the house on the market! Thanks so much!

Report a concern   August 18, 2022 — Rated 10 out of 10 by Erin Peppers Zerorez Jacksonville
What do you like about our products and services?

Professional, fast & reliable.


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