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based on 84548 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I feel that I was over charged.
The equipment the technician use really cleaned my carpet very well. The technician also was very friendly and did an awesome job.
Justin was great! He listened to what I needed and could tell he took pride in what he was doing. I would definitely have him out again. Thank you did always going above and beyond.
I had my tile cleaned in kitchen and there was residue left and I had to mop to get it up. Also there is some residue left where the grout was left dark where most of the other grout is cleaner?? A little disappointed.
no soap
With a family of eight, I have Zerorez out regularly. We love Keith! He is professional, helpful, and thorough. We are loyal Zerorez customers!
Carpet is like new
Did not appreciate all the hidden pricing
expertise
They are chemical free
Thorough cleaning. Joe worked until we were satisfied that our carpet was as clean as possible
Take a little more time. Some tiny spots were not addressed. But I have removed them on my own a couple of hours later. Overall a very good job the large stains were cleaned.
The representative was very knowledgeable and helpful.
our carpets were clean but needed some work in the areas most walked on and after cleaning I do not see any difference and what I hear on Radio and what I saw as results 2 different things, I did use Zerorez once before and I was not satisfied and I though in 4 years your services might have gotten better but no changes, $ 400 wasted
No chemicals are being used to clean the carpet. I also like how fast it dries after the cleaning is done. Very impressive!
no chemicals, do a good of cleaning and very courteous personnel,
They are clean and leave no residue, and the technicians are friendly and professional. The carpet looks great and dries quickly!
Great job... Consultant was very knowledgeable about proud and procedure
Very professional and personable customer service from first contact via phone for appointment to follow up on commitment to advise arrival time. Technician was absolutely on top of his game in terms of explaining every step in the process, asking my expectations/concerns. Upon completion of the work again asked me to review the results and wanted to know if I was satisfied. We had a discussion about the new "wand" you are now using and it does seem to make a difference in the drying time. Good for you Zerorez.
Technician was friendly and accommodating. Chose to have the deodorizer applied and displeased with the moldy odor. Pet stain treatment was also ineffective.
Very prompt and efficient
The young man that came was very nice did a great job.
did a great job, as usual!!!
I found Zerorez to be easy to schedule with, their technician was timely, even early, and very professional. He introduced himself as Jaylin and proceeded to check out the areas to be cleaned and confirmed exactly what needed to be done. He confirmed the price with me and then got to work. He finished the work quickly and did a great job. The carpet dried in a timely manner and felt clean and not sticky. I would recommend Zerorez for carpet cleaning.
Devon was awesome! Very thorough and nice too! Thank you!
The technician was prompt, polite and efficient. The carpet came out much better than I dared hope. I now think we can get a couple more years out of them before replacing them.
I was expecting it to look cleaner. The person was professional and contacting me before habd was very good. But just not happy with the look.
My carpets looked brand new, the young man who did the cleaning was very nice.
The tech was polite and explained how the cleaning process works, as well as all the optional services. He was in and out in about an hour. It left a fresh clean smell throughout my house. I like the fact you don't use chemicals or cleaning solutions.
I did not expect the final price to triple by the time everything was done. I understand we added some things and the pet removal is priced per gallon but we used a $99 promo and our final price was $300+ However, the technician was very professional and courteous and I think he did a great job. It's just the price we were very unhappy with.