Client Testimonials

What I liked most about my recent service was Ryan. His customer service approach was outstanding. I give him the 10, in terms of rating. He was late, and took full responsibility for the delay.

What I didn't like was the phone contact. That woman could use a lesson from Ryan on customer service. Ryan had not arrived, and it was 30 minutes after his expected arrival. All the woman on the phone could offer, when I called about the delay, was:
"Yes, you are our first appointment in the 8:00-11:00 service slot, but that does not mean you should expect him at 8:00. We can't control traffic."
"The only way I can make contact with your cleaning contact is by text, and he is probably driving, so I can't say when he will be there".
When I asked if he could be reached by phone, she made clear that only a manager can call the cleaning contact. I told her I would really like to know when to expect him, and had to ASK HER to have a manager make contact. She offered nothing.
She was not interested in me as a customer at all. If not for Ryan following up with great customer service, I would have discontinued using Zerorez.

Great Job, the carpets look amazing.

Great carpet cleaning results and high quality customer service. Overall, very satisfied customer.

Extremely helpful and attentive cleaning technician.

Great staff, no residue, prompt!

Timely and efficient

Prompt and courteous and did a good job

My Technician was outstanding. My carpet look great. We've used Zerorez before and they are always good, but this last guy was a real gem! He can go far in this company if they will groom him,.

Excellent service, very friendly and carpet looks like new

Ryan did a great job cleaning our carpet and getting the job done quickly. He was a great representative for your company.

The cleaning materials

The guy made the buildings carpet look like brand new!

Friendly an knowledgeable. Knew his business.

It has been three days and the carpet still looks good. Check with me again in a couple of weeks.
Name removed

Polite and friendly service providers. Furniture upholstery is significantly improved, giving more longevity before we need to consider replacing.

The technician did a very thorough job of cleaning the carpet and the tile Looks great

Christian did a credible job........very thorough.......carpet and sofa sparkly clean....
However, your minimum for my area is almost not affordable...we will see next year...may have to replace the carpet with wood...
You have been providing great service over years.....Thank you

Wonderful attitude by the technician and absolutely clean carpets in both rooms - neither carpet is new and we have old cats. Great job.

Great job!

Technician was very professional , easy to work with , clearly competent .

The technician was great and the furniture looks great. It’s pretty pricey, though!

Technician appears to be knowledgeable & makes good effort to provide customer service
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Justin was here to clean my carpet on 6/21. He was great!.
WAS VERY PROFESSIONAL, FRIENDLY, AND VERY KNOWLEDGABLE ABOUT YOUR OTHER SERVICES AND PRODUCTS. I bought a bottle of your spot cleaner. He recommended an additional service to the cleaning - something that would protect my carpet and make it easier for me to clean any future spills. I had him include that service. My carpet looks great!
The next time I schedule my cleaning I will definitely request to have Justin come back,
A HAPPY CUSTOMER -

Service was timely and thorough

good job

I like the customer service provided by your associates. They are always polite and professional. My rugs are clean and smell fresh after cleaning with no residue. My tile and grout look new. I have only used ZEROREZ for my carpet, floor and furniture cleaning for the last 5 years.

Great service from Zerorez and from the serviceperson Christian!!!! Ten all the way around.

The job is done fast and efficiently. The service men are always friendly and knowledgeable.

I have hired this company repeatedly for carpet cleaning. I always have a good experience in doing so. The men who come out do a great job and are always conscientious & very pleasant to have on my property. I highly recommend Zerorez to anyone who is looking for these types of services. I’ve been hiring them since 2014, at my own home in Woodside & at a west Menlo Park rental house.

Your customer service via phone was exemplary. The cleaners were there within the appointed time. Correspondence via email was prompt. The carpet cleaning was satisfactory. Thank you!