based on 2086 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Support and problem solving
Great people
Had some warranty work that needed to be done, even though I didn't purchase the unit there they were willing to help me and my family with all of or issues.
Be more timely with repairs.
Excellent service and staff at the Port Jervis location very helpful and knowledgeable.
The service has always been great, staff is very friendly and knowledgeable.
Customer service still needs improvement.
You should get rid of Forever Warranty, it's worthless.
great product knowledge and great staff
Professional and Honest
Very good to work with. Returned phone calls promptly.
Prompt service.
Responsive sale and repair technicians.
Spacious and meticulously maintained RV site.
Products and People are outstanding. Will definity be doing more business in the future.
Made my purchase of a new 5th in August. The staff from sales to service were extremely helpful with anything I needed. Brian , Michaela and Chris in service were there for everything. Good group of people.
Don’t make profits on the backs of families Sell at honest prices and tell the truth , loosing 15 thousand right when an rv leaves the lot is a disgrace I’ll never shop here again and tell everyone to stay as far away from this place as they can. Liars and thieves should be disgusted with your selfs !! What goes around comes around. Hope this place closes
My coach has still not been repaired and the service manager does a poor job of following up and explaining issues with my coach.
I purchased four new house batteries in February 2023, and now those batteries are bad. There has been no explanation of what is causing there issue, and there seems to resistance in providing warranty coverage from Interstate Battery, Forever Warranty, and the extended warranty I purchased with the coach.
Last thing I heard was the technician would check with Tiffin to see someone there could provide technical advice.
Service department does a good job.
The team at Alpin Haus was wonderful! We came in as a result of a personal emergency to look for a temporary housing solution following a house fire, and Mark House immediately got to work finding us a suitable solution! He worked with his team to make sure that we found something right way. The process was seamless and when we found what we needed, the application process was super easy to follow and hassle-free! I am thankful for Keith as well, who helped us with the process of financing and insuring everything. Every moment working with the Alpin Haus was amazing, even despite the emergency that brought us there. Thank you again, everyone!
Great and friendly staff. East to work with and knowledgable.
Great staff, most helpful and reliable.
Been going there for many years!Always have had good service,
No pressure from salespeople
I was under the impression that my bank loan was approved but it was only a pre-qualification. I need/needed my purchase IMMEDIATELY due to an unusual family emergency situation because I AM LIVING IN THE CAR WITH 3 CATS (since November 30, 2023; today still in the car December 8) and, apparently, Bank of America is sitting on the final approval I thought we already had. It would have been really nice to have been told I was pre-qualified, not actually approved. Bad communication. Already having second thoughts about my purchase entirely.
Julie kept me up to date on repairs, dealt with insurance.
Staff is very friendly, knowledgeable, patient and helpful.
Thank you...
Good customer service
I like the professional and friendly service
My driver called to make sure my RV was ready for pick up.
When he arrived the RV was not ready, not washed etc.
This is not the first time my driver went to pick up mob RV and it was not ready, in fact last time the RV was damaged when my driver picked it up.
The service department is perhaps the worse service department I have ever had a vehicle, airplane or boat serviced with.
The long-time presence and competence of David Behuniak.
Service department is amazing!
Very pleased with the expertise of the service department in diagnosing and repairing my HVAC issues. There was good communication and a fair price for this service.