based on 2084 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Bought a pre loved camper, outfitter was very helpful, showed us a couple campers ended buying the first camper we were shown, it fits our needs well. Jim the financing person was also very helpful for a smooth transaction. We spent a total of about five hours from sitting down with our outfitter till signing all the documents for the purchasing of our camper. Stopped into the camp store and bought a few items, they have everything you need for camping. Highly recommend Alpin Haus for your camper needs
As a first time buyer my experience with everybody was fantastic. Steve Frania was very helpful and professional. Thank you for making the experience a very hood one.
Very disappointed in your billing practices.
Did not send invoice.
Using credit card without approval.
We bought our 2nd camper here and had another great experience. The staff is awesome , financing dept is awesome , everyone is amazing
Dave always goes above and beyond whenever we need something. He always explains everything to us.
I have worked with three Alpin Haus dealerships now. Scott in service was by far the most polite, knowledgeable and helpful person I have worked with. He was honest, answered all my questions, and didn't try to upsell me on anything. I look forward to working with him again.
Vin
The team was absolutely wonderful to work with
After bringing in mg RV for service it took several months to complete. When I was told it was done I was excited go finally get it back. Wheb I check the door to make sure it open and closes properly it did not. I have 3 small kids and there is no way they could open or close the door previously which is whh I brought it in. The door is not much better after the “repair”. The worker told me “oh well it’s not going to be perfect. How is this an acceptable answer? If there is a fire or hazard where my kids have to get in or out it would ge impossible and potentially life threatening. Completely not acceptable. Also when looking to upgrade and buy a new RV the same model elsewhere is $20,000 more at Alpin Haus and I’m told this is their best price. Why be loyal to your dealership anymore?.
Alpin Haus had the right trailer at the right price for me and my family.
I was very satisfied with the staff they were very nice I'm happy with the purchase
Very friendly, came well recommended and they were honest with me about things that aren't necessary instead of trying to sell me something I didn't need.
The service department kept us updated on the progress of our repairs and worked with us to hold the camper until we were able to pick it up.
Their service department is very helpful and will do everything they can to get you taken care of.
Our salesman Art Cooper was fantastic.He helped us tremendously with our purchase. If you're looking for a camper call Art. The entire staff was great to work with throughout the whole process. This was the best experience I had with buying a camper and we have had a few.
Outstanding service
Kim is a true gem and while learning (we both are), she is customer centered and enthusiastic.
I felt comfortable or though certainly out of my comfort zone.
It is a pleasure to be apart of the Alpin family and I love my new trailer.
Grand Design seems to be a very well constructed RV, but I haven’t picked up yet, so we shall see!
Service is generally good, sometimes needs more communication. Happy overall.
Great, friendly, personable, caring people in ALL departments has been my experience with the team in Saratoga.
Large line of Campers and a Very Friendly and Respectful Staff. They worked very hard during the purchasing process and were very Courteous to myself and my Wife. Thank you
Dave, my service rep, was extremely helpful and professional while assisting with the repair of an extremely unusual problem with my 2022 Georgetown 36K7.
Everyone at Alpin Haus is very friendly. Always someone to help you with all your needs.
Best experience we had for first time RVers , the staff at Pt Jervis, was just exceptional
Mark House, who made our entire experience so comfortable and at ease.
Keith, in finance, and lastly Ed with our final walk-through
The knowledge and experience everyone had made purchasing so much easier!!
Highly recommend Alpin
Haus for your recreational needs...
Ed & Kori
Fishkill NY
Everyone was very professional. Salesman Mark House,took the time showing us different RV’s and which one of them would work for us. The amazing thing about this company was there were no pushy people. Keith Todd was also great with handling all of the paperwork and was extremely knowledgeable about everything we needed to know. Chris in service was also a big help, showing us our new 34’ Imagine and all of the ins and outs and installing the new tow hitch and explaining everything that we needed to know.We were very comfortable with everyone at Alpin Haus and they made us feel like family. Thank you so much for all your help and support and making this a wonderful experience for me and my wife. Sincerely, Matt DePasquale
Ever since buying our camper it’s been nothing but issues. Many cover ups and most recently dropping off for a winterization and being charged for an “estimate” of $1400 without authorization prior!!!
Great place to buy a camper. Everyone wants to help. There is no hassle. Very friendly people to do business with. We will pass the word on to our friends and neighbors. Thank you all at Alpin Haus. The Beagles
Sales and service departments
Your service Depatment is great, we bring our 5th wheeler over for our regular maintenance and also for other fixes. Michaela & Brian have always been great with setting us up for our appointments, and getting thing done.
The Last name removed's
Service team is top tier!
Very friendly people , we got a nice deal on our camper