based on 493 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You cannot seem to keep service desk personnel. I was dealing with Louis who was great, then I heard he left then I was dealing with Gill who never called me back of which I found out that he quit after less than a week. Then I was dealing with the service manager who didn’t call me back. My trailer spent 5 1/2 months at your dealership while trying to decide whether Keystone or your facility was going to handle the repairs. Well Keystone decided they wanted to handle the repairs, so it spent 4 months there (not your fault) to completely rebuild the camper of which they didn’t do a bang up job so it’s back at your facility awaiting parts from Keystone to re-repair what was supposedly fixed at the factory. Soooo….needless to say I’m not a happy camper (no pun intended)
WE WANTED TO DO THE TRAILER SWAP IN THE SARATOGA DIVISION BECAUSE IT WAS VERY CLOSE TO THE PLACE WE ARE STAYING USING OUR CAMPER AS A SUMMER RESDANCE AND MAKE THINGS SIMPLER THAN DOING THE TRADE IN PORT JAVIS. MOST STEPS THERE WAS NOT VERY READY FOR THE SWAP EXCEPT THE WALK THOUGHT, THERE WERE SMALL PROBLEMS THAT NEEDED TO BE CORECTED AND WERE. IN THE END EVERY THING WAS COMPLEAT AN WE LEFT WITH THE TRAILER WE COULD LIVE IN AN ARE HAPPY WITH.
Great service
The Alpin Haus team was awesome start to finish! I started with a Class B van rental - Novalie was super sweet and made me feel at ease with the rental process. When I returned from my trip, Steve took time to show me some vans on the lot and stayed in touch to walk me through possible options that became available. He was patient through the buying process!! Jim made the payment part of the purchase seemless and straight forward. On pick-up day, Blake was AWESOME!! He was a fantastic teacher - he knows his stuff and it shows!! He took lots of time with us and made sure we felt 100% confident before we hit the road. I traveled over 2.5 hours to come to the Amsterdam location and will be back for maintenance and service in the future because Blake was the best! I would definitely recommend the Amsterdam, NY location to anyone looking to rent, purchase, or service an RV 😀
Should say on advertised sale price that it is without a trade
Wide variety a little bit of everything to look at
Unfortunately it has taken 6 attempts to fix our refrigerator since 2018. Our fifth wheel camper was left there one entire winter to get it fixed, however it sill didn't keep anything cold. We brought it down for three weeks this spring and it worked for one weekend. A technician came and found that the seal needed replacing. It held temperature last weekend, but we are still using a small refrigerator until we can trust that it will keep temperature. We have lost well over $500.00 in food that we had to toss due to it not keeping temp. Randy has been fantastic and has kept me abreast of the diagnosis and the part status. He is the first person that has kept his word that he would take care of us and keep in contact with us. You need to communicate with your customer like Randy has. You need to follow through with your customer like Randy has. I was in the swimming pool business and I know that telling a customer bad news is not a fun conversation, however making that call is so much better than ignoring the situation. I give Randy a 10 for our dealings with Alpin Haus. As for the previous dealings I give a rating of a 6.
Sincerely,
Name removed
Tom from sales was excellent. Prior to coming to Alpin Hause we were negotiating a deal at Meyer's RV, when we got there to sign the paperwork the manager changed the deal and wanted more money. We walked out very angry. The following Saturday we met Tom and the entire process was enjoyable. We pick up our travel trailer Friday. Thank you
The service department was very nice. They repaired our trailer in a timely manner. We would come back again for any other repairs.
They always go above and beyond to make sure the customer is taken care of during and after the sale.
IT WAS VERY EASY TO TALK TO EVERY ONE AND UNDERSTAND WHAT WE NEEDED TO MAKE THIS TRADE GO FOWARD AS EASY AS IT COULD WERE WE WERE USING THE CAMPER AS SUMMER RESIDANCE IN THE WILTON NEW YORK, WE BEING FROM CONCORD NEW HAMPSHIRE
When I brought my trailer in for fridge not working, they diagnosed and we made repair decisions. Was told be ready by Friday, Wednesday of next week I stop in, haven’t heard anything. Front end of the camper is damaged from moving it with tractor. I go into service and coincidentally on phone calls with customers about damaged trailers. When they finally got to me, then passed to manager. Should have already called me and told me, I find out there waiting on parts to repair. Almost like if I hadn’t stopped, I wouldn’t have known. Wife and I go out to check fridge and find dent on side back quarter panel, tell service person that that was not there either. Says okay. Take camper to Maine, before repair, and bring back afterwards. Coincidentally repair manager on phone again with someone about damage to a trailer. Explain fridge not working when traveling, something is beeping near fridge when moving around and excessive moisture in fridge. Go over repair’s needed and leave camper after agreeing to fix everything. Camper done call, go in see the repair front end, fridge gas supply but not dent. They bent it out some but stopped. Told they didn’t do it so can’t repair. Customer beware and take pictures when leaving anything. Worst part, was thinking of upgrading to a fifth wheel. After this experience it won’t be there.
My wife and I stopped in to look at a fifth wheel. Our first rv. The staff was very knowledgeable and did not push us into any purchase. Thanks to Mark H ,Mark R and Keith all part of sales team. Thanks to Chris and Dan in service department and having patience with us. Our whole experience was wonderful. We felt like family. And by the way,we left a deposit and went back a week later for final purchase of our first fifth wheel. Highly recommended. Thanks again
contact [ Email address removed ]. the particulars were sent there.
The service is not complete. The solar shade was sitting on the couch not installed, the entrance stairs didn't work, I have been waiting since June when I dropped the vehicle off and it is still not ready.
Alpin Haus sells quality RVs and their service department can not be beat. Helpful, professional staff make it a fun place to shop and browse. A friendly CJ greets you when you arrive. Knowledgeable outfitters listen to your needs and wants, then show you what RVs would best suit your needs. The Service department, lead by Jim Nolan has a very competent, friendly and honest team to service your RV in a timely manner and get you back to camping!!!
If you are looking for a family run business that understands the products they sell and can competently provide great Service, look no further than Alpin Haus!!!
Great selection and very helpful and knowledgeable sales team! This is our first travel trailer and couldn’t be happier!!
The entire operation all so an excellent job.
Service and sales team were awesome and went above and beyond to help make the buying experience as smooth as possible.
1. They don’t answer their phones or call back in service. 2. Once we did finally get through…Our fridge door on our brand new camper was failing. We made an appointment to have it fixed. Towed it there for them to realize they didn’t have the door it was back ordered. Towed it back home. Towed it back to Alpin haus once they had the door in stock. It didn’t fix the issue and worse more we asked that they locked the key in the camper so we could pick it up after hours using our spare key and they didn’t lock it. They didn’t even shut the door they just put the grab handle across the door. Glad it was us and not someone trying to steal stuff out of our camper.
Randy Robb is awesome.
Everything went as expected this time. Service reps are friendly and knowledgeable
Our first 5th wheel purchase was a Grand Design from Alpin Haus-Amsterdam in 2017. We were pleased with our purchase and any service we received. We chose Alpin Haus-Port Jervis for our new 5th wheel because this location was closer to our home, repaired our old rig, and now carried Jayco. We found the 2023 North Point 382FLRB on the lot and loved it and the price!
They were fair on our trade-in and the day of pickup went smoothly. Mike, Dan, and Keith answered our many questions and made our day a memorable one!
Everyone is very friendly, and service has been great.
They have really supported my needs,
Be more upfront with payment totals
Friendly
I scheduled service that included warranty work. These guys were excellent in communication and making sure I was all set well before my visit. I recognize "Randy" for his professionalism and willingness to get me back on the road as quickly as possible. Work was done well and on time.
People very nice and appointment was pretty much on time as I was waiting.
Camper was not left out for after hours pickup even though Randy confirmed that it was out there. Drove to Amsterdam for nothing.