based on 6957 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cost.
There are other windows companies that may be less expensive but none can match Woodlands’ continued professionalism, honesty, quality workmanship and windows. From setting up the appointment to meeting with Phil who is outstanding with ideas and suggestions and the rest of the process, everyone from each step is fantastic at what they do. I also love your marquee with the positive quotes. When I drive by I always make a point to read what you have posted.
I received a call from Patrick on Thursday 5/19/22, asking if I still had a need for floor work. Surprised, I said YES! I explained to Patrick that Beltway had been out to my place last year, (professional, but I forget who it was) and walked around, and suggested I should call a home renovation company. Patrick said, well...we have a new project manager now. So as not to waste anyone's time, I wanted to ENSURE Patrick knew the work I'm talking about. I'm trying to fix squeaky floors in my top floor condo that are bothering me and my neighbor below. I explained to Patrick that I believed the scope of work involved, 1) take up the carpet and padding, 2) REMOVE the parquet floor underneath, 3) ASSESS and propose remediation to the wood subfloor underneath.....4) but the existing carpet and padding back. Patrick assured me Beltway could do the work. Appt. Scheduled for 10am on Saturday 5/21. I actually CALLED Beltway afterward to confirm that it wasn't a scam or someone else. They said they had me in their system and CONFIRMED MY ADDRESS. Saturday...no call, no show! By 10:15am, I realized I had Patrick's phone number from the Thursday call. I seemed to catch him offguard. I asked him where he was. He said, wait....WHERE do you live again? I said Gaithersburg. He said, "OH SORRY! We're no longer doing work in Montgomery County!" Since THURSDAY?!? "Yeah...we have a new project manager and aren't serving Montgomery County at this time." I do not believe this changed from a Thursday afternoon to Saturday. You knew (or should have known) that I live in Montgomery County when you called me or when you decided to make the appointment! Perhaps when I called Beltway on Friday, ...when they confirmed my address...they should have told me then?!? And no courtesy call until I called Patrick Saturday morning to learn he wasted my time. PATHETIC!!
Good service.
I have gotten about three estimates for different projects from your company in the last 3 yrs. Your estimates are always far higher than most. When the phone rep. texted me soliciting business I told her your estimates are always too high. She pleaded for me to give you guys another shot and I did. Greg was very sociable and pleasant but his estimate was $795. I contacted TaskRabbit and for $26 per hour they successfully completed my project in 2 1/2 hrs. ENOUGH SAID!
So far we have received answers to all questions.
Agent called me back and followed up after
This is the third time we have contacted Marcia Williams who is with Graboyes to help us with our doors & windows. We have been very pleased with their product & service.
Great customer service.
I don’t think they like to do the small jobs
They were courteous and efficient
They were courteous and efficient.
Product and the designer.
Prices are not at all competitive.
No
Matt was very business-like, wasted no time is assessing the situation and gave us a synopsis of the corrective procedure. We appreciated his efficiency.
Eric took his time to prepare an estimate, asked the right questions and listened to what I wanted.
EVERYONE IS VERY PROFESSIONAL AND HONEST! THERE IS NO HIGH PRESSURE SALES SO I AM NOT RELUNCTANT TO PURCHASE.
You guys were 20 thousand over any other quote we got and never even responded to my email
Thanks to the quick response in scheduling an appointment for the reported repair, and the professional and skilled technician, I hope to business with your company in the future.
Ryan was knowledgable about their products and his visit was helpful... especially seeing the pictures of various doors on our home!
My consultant didn't listen to me and didn't want to discuss another project I had in the backyard. AND the estimate was 80 percent higher.
I am evaluating my options with the latest project on the agenda. I received an estimate on installing animal barriers from your company in my yard under the fence. I want to get them but I am concern if this will work. I also thought about installing the wires to stimulate the dog from digging under the fence. I don’t know if your company does that work. If so please let me know.
Quick and honest quote. Repairs made quicker than expected. Polite and respectful staff. Highly recommend them for any repairs that your home requires.
I appreciate the professionalism and the skill shown during the Project Manager's visit to my humble home.
I requested an estimate for a bathroom remodel. Glen showed up a little late, but he called and told me he would run late finishing another estimate. He is professional and thorough. He took pictures. Everything is written out clear and concise.
Out of my price range.
They are responsive
Terrible service
I'm getting two more estimates next week. Volpe Windows and Renewal by Anderson. Tom quoted me $6,800.00 for 6 new replacement windows and installation and that seems high to me. Over $1,100.00 per window etc. I forgot to ask Tom exactly how much each window cost.