based on 6944 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The estimate was outrageous in my opinion
Not impressed with customer service, Miscommunication on the appointment time and date evaluation of deck was kinda rushed. Thanks for coming though
The cost for jobs that are small is wayyyy out of people price range. To level a 16 ft circle and 3 in depth would cost $1200. I will shop elsewhere for any service I need instead of this company.
I wanted deck repair not a tear down and new deck.
the salesman was supposed to meet me on 14 July and he never showed..never called or try to reach out.
Never heard nor received an estimate from the guy who came to see the kitchen project. He disappeared.
No one came to the scheduled appointment
Aron came by to give us an estimate for repairs and we never heard back from him or anyone else.
Person was arrogant and not receptive to my needs.
over priced need 6 deck boards replaced that cost about $200 for the wood you want 1,650 dollars for the repair you you are CRAZY RIP OFF!
The price that was quoted was three times more that two other company.
The price of the project is too high. The estimate was $5000+ to power wash and stain a deck that cost $25k to install. I’m sure you’d do a great job but the price is exceptional.
Quick response from the company on a weekend. Well-informed estimator that came out to the property first thing on Monday (Mike).
Joe was very friendly and pleasant, and he helped me to better understand the issues with my damaged floor. I will more than likely be contacting you again because I have a few more questions before I make a commitment.
Initially no one showed up for the site visit. After calling, someone came two days later. More than a week has gone by and I haven’t been provided with and estimate for the work to be done.
Your staff is always friendly and helpful! The only thing I don’t like is your prices. You quoted me $3,000 for a door that I can buy at Menards for $500. No way it cost $2,500 to install a single exterior door.
Process is great thus far.
Quick to come and look at job and estimating
Very professional. Only "complaint" is that the sales guy showed up early to the appointment (haha). Mark was great - spot on all around.
Sales rep was extremely rude. Worst customer service ever. Terrible attitude and extremely confrontational.
They are a well established full service company that stands behind the product and installation equally. What more could you need?
Really impressed with the knowledge, experience and conversation with Howard. With maintain
contact with BBI in the future. Thank you
Have received quote from contractor that stopped by to view the project
They were a no call/no show for the 1st appointment. They were 2 hours late for the second appointment. Their bid for the job was 100% higher than the 1st company that looked at the job.
Thanks but no thanks.
Price higher than other quotes
Got My Estimate Within A Day....
cost and waiting time, ANDERSON IS GOING TO DO FOR FAR LESS $ AND SCHEDULED IN 4 TO 6 WEEKS
the sales
person
Communicate in a timely manner.
They were scheduled to come out and confirm their price they had already given us to cut our grass. They were a no show for our appointment. when I attempted to call them they hung up on me. I was told by the company that they were no longer cutting grass and someone had tried to call me. I told them they should have left a message.