Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8071 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 22, 2018 — Rated 10 out of 10 by Scott Mitchell Zerorez Tri-Cities
What do you like about our products and services?

The cleaning specialist, Preston, was very good and presented himself well!

Report a concern   May 22, 2018 — Rated 10 out of 10 by W.Y. Zerorez Tri-Cities
What do you like about our products and services?

Technician was very informative and friendly. Did an excellent job and took his time to get it right

Report a concern   May 21, 2018 — Rated 10 out of 10 by M.L.S. Zerorez Tri-Cities
What do you like about our products and services?

Very informative about arrival time ,technician was very nice and professional highly recommend to my friends and family

Report a concern   May 21, 2018 — Rated 10 out of 10 by N.F. Zerorez Tri-Cities
What do you like about our products and services?

We liked the service that we received and the products used

Report a concern   May 21, 2018 — Rated 10 out of 10 by Michael Harrington Zerorez Tri-Cities
What do you like about our products and services?

The service tech was great. He explained the process and did a professional job.

Report a concern   May 20, 2018 — Rated 10 out of 10 by Kevin Young Zerorez Tri-Cities
What do you like about our products and services?

Absolutely everything. From the initial call to the after service follow up. Every step was pleasant, professional, timely and affordable. In addition the service not only met but exceeded my expectations. My special thanks to the tech that came to my house. Anthony is a shining example of how customers should be treated. Zerorez’s dedication and execution of their service approach is exemplary of the standards consumers deserve and all companies in the service industry should meet. Thank You. Kevin Young

Report a concern   May 20, 2018 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

no chems

Report a concern   May 20, 2018 — Rated 10 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

Clean carpets!

Report a concern   May 20, 2018 — Rated 10 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

The work was done well and fast. The tech was nice also.

Report a concern   May 19, 2018 — Rated 10 out of 10 by M.A. Zerorez Tri-Cities
What do you like about our products and services?

I give Michael a 10, he did a great job very professional. I would recommend it to friends .

Report a concern   May 19, 2018 — Rated 10 out of 10 by R.L. Zerorez Tri-Cities
What do you like about our products and services?

I was very impressed with the professionalism of Nathan and his excellent customer service. He didn't even step into my house without putting on the protective booties! My carpet looked amazing when he was finished. Unfortunately, we had a wicking issue and I had to call to get it taken care of. I spoke with Emily and she was quick to offer a return visit to deal with the problem. My rug hadn't been professionally cleaned for quite sometime and did present some challenges and I was extremely pleased with the resolution offered. Thank you all for the amazing customer service.

Report a concern   May 19, 2018 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, professional service.

Report a concern   May 19, 2018 — Rated 10 out of 10 by M.J. Zerorez Tri-Cities
What do you like about our products and services?

Technician was very thorough and provided excellent customer service.

Report a concern   May 18, 2018 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

My carpet looks and feels amazing. Reasonably priced, helpful staff, just all around a great experience.

Report a concern   May 17, 2018 — Rated 10 out of 10 by L.O. Zerorez Tri-Cities
What do you like about our products and services?

Armando is amazing, quick and friendly. Personally guarantees your satisfaction! Would highly recommend.

Report a concern   May 17, 2018 — Rated 10 out of 10 by Lily Guardado Zerorez Tri-Cities
What do you like about our products and services?

Thank you so much for coming back and working on that spot! I checked it out today and it looks 10X better! What great customer service!

Report a concern   May 16, 2018 — Rated 10 out of 10 by Jade Townsend Zerorez Tri-Cities
What do you like about our products and services?

Everything was good. I liked he explained what he was going to be doing. Super respectful and not pushy.

Report a concern   May 16, 2018 — Rated 10 out of 10 by M.W. Zerorez Tri-Cities
What do you like about our products and services?

Seems to be a good service. We'll see in time.

Report a concern   May 16, 2018 — Rated 9 out of 10 by L.P. Zerorez Tri-Cities
What do you like about our products and services?

The tech was very professional and thorough. He was on time for the appointment

Report a concern   May 16, 2018 — Rated 8 out of 10 by D.P. Zerorez Tri-Cities
What could we do to improve?

Didn’t no how much extra it was going to be for a couple stains

Report a concern   May 16, 2018 — Rated 10 out of 10 by Wendy Davis Zerorez Tri-Cities
What do you like about our products and services?

I absolutely LOVED the chemical-free cleaning! It's the cleanest and softest my carpets have ever felt after being cleaned. All your services seem wonderful and I can't wait to have my leather cleaned as well. Your crew was amazing and Axl was very knowledgeable. I will recommend you to everyone I know!

Report a concern   May 16, 2018 — Rated 10 out of 10 by N.S. Zerorez Tri-Cities
What do you like about our products and services?

The care and testing of all areas of the carpet to ensure the cleanest possible solutions were used.

Report a concern   May 15, 2018 — Rated 10 out of 10 by N.S. Zerorez Tri-Cities
What do you like about our products and services?

Overall great service.

Report a concern   May 14, 2018 — Rated 10 out of 10 by Ginger Lewis Zerorez Tri-Cities
What do you like about our products and services?

They were very fast and efficient. I liked the results. Carpets look great! I also liked the way they communicated with me on when they were arriving. Thank you!

Report a concern   May 14, 2018 — Rated 10 out of 10 by N.H. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, thorough and professional service

Report a concern   May 14, 2018 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

I loved how clean and fresh smelling our house was after our carpet cleaning service. The carpets were soft and fluffy again. We will absolutely use Zerorez again!

Report a concern   May 13, 2018 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

Ace was very respectable. He took his time and did a nice job.

Report a concern   May 12, 2018 — Rated 10 out of 10 by J.G. Zerorez Tri-Cities
What do you like about our products and services?

Customer friendly

Report a concern   May 12, 2018 — Rated 10 out of 10 by Brandi Myers Zerorez Tri-Cities
What do you like about our products and services?

Friendly associate, scheduling was easy and was able to get an appt fast, very trustworthy, love that you don’t use chemicals, very knowledgeable about services, like the pet product you used

Report a concern   May 12, 2018 — Rated 10 out of 10 by Denise Sommer Zerorez Tri-Cities
What do you like about our products and services?

Love that no chemicals or soaps are used. My carpets seem to stay cleaner longer. They also don't keep you waiting for a long block of time. They keep you informed the day of the appointment of the approximate time they will arrive. The tech was friendly and professional.


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