Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8122 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 28, 2023 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

You did a good job and your technicians were friendly and cooperative

Report a concern   July 28, 2023 — Rated 10 out of 10 by Natalie Nelson Zerorez Tri-Cities
What do you like about our products and services?

The Zero Rez team was nice and professional. They did a great job.

Report a concern   July 27, 2023 — Rated 10 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

Jordan did a phenomenal job. Very personal, professional, and knowledgeable. Next time I book with zerorez, I will request him specifically.

Report a concern   July 27, 2023 — Rated 10 out of 10 by Jeanne Colvin Zerorez Tri-Cities
What do you like about our products and services?

Zerorez is a company easy to work with. Personal are polite and prompt. After I made my appointment I received emails reminding me and then a phone call shortly before technician arrived telling me he was on his way.
He was careful of where the hose was so it did not bump against anything and he put protection shields at wall corners. Our carpets have seen many years of use and the tech did a good job on 'walk area's'.
I have used Zerorez the last few cleaning's and will use them again.

Report a concern   July 26, 2023 — Rated 10 out of 10 by A.D.L. Zerorez Tri-Cities
What do you like about our products and services?

Devyn was awesome and friendly. Didn’t mind the numerous questions I threw at him and never brushed me off. Would recommend to others!

Report a concern   July 26, 2023 — Rated 10 out of 10 by Jacque Fuller Zerorez Tri-Cities
What do you like about our products and services?

Great job! I am impressed with how clean my carpets are. All stain marks came out.

Report a concern   July 25, 2023 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

Brandon did a great job. We are very happy with the carpets.

Report a concern   July 24, 2023 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

Convince, Quality, and they were on time for appointments

Report a concern   July 24, 2023 — Rated 9 out of 10 by Pat Cleveland Zerorez Tri-Cities
What do you like about our products and services?

I like the fast drying time, and friendly people.

Report a concern   July 24, 2023 — Rated 10 out of 10 by Tim Locke Zerorez Tri-Cities
What do you like about our products and services?

The tech Nick was outstanding he asked if there were problem places. He worked efficiently and it came out grate

Report a concern   July 23, 2023 — Rated 10 out of 10 by Jeanne Abbott Zerorez Tri-Cities
What do you like about our products and services?

Everything from booking to alert as to tech arriving. Infirmation on process. Courtesy of tech, the only service I will use. Carpets dry very quickly with a couple fans on a hot day especially. Great service

Report a concern   July 23, 2023 — Rated 10 out of 10 by Chris Stokes Zerorez Tri-Cities
What do you like about our products and services?

Thorough and thoughtful customer service.

Report a concern   July 23, 2023 — Rated 10 out of 10 by Annette Daugherty Zerorez Tri-Cities
What do you like about our products and services?

No smell

Report a concern   July 23, 2023 — Rated 10 out of 10 by M.A.Z. Zerorez Tri-Cities
What do you like about our products and services?

Timely, friendly, and effective.

Report a concern   July 22, 2023 — Rated 10 out of 10 by Jennifer Weston Zerorez Tri-Cities
What do you like about our products and services?

Finally got the urine smell out of my carpet

Report a concern   July 22, 2023 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

I was very appreciative that Zerorez was able to respond to an emergency call in a very timely manner. Nick, the technician was very concientous, polite and proficient. Our pet had become ill and soiled a light color carpet, Rosie, the customer service agent took the call and between her and Nick had our carpets cleaned without a stain remaining within 2 hours.

Thanik you!
CS
7/20/2023

Report a concern   July 21, 2023 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

Price. Excellent results. Friendly, courteous, and knowledgeable employees.

Report a concern   July 21, 2023 — Rated 10 out of 10 by Whitney Garcia Zerorez Tri-Cities
What do you like about our products and services?

Very professional exceptional work! Thank you!

Report a concern   July 21, 2023 — Rated 6 out of 10 by N.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

There was a lot of adding and confusing pricing. I was told three different prices and a 4th one at the end of all the work. I wasn’t told about any type of specials. For making 300$ for just 30 minutes of work sounds right to you?

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   July 21, 2023 — Rated 8 out of 10 by R.W. Zerorez Tri-Cities
What could we do to improve?

24 hours later and our carpet was still damp.

Report a concern   July 21, 2023 — Rated 10 out of 10 by Jack Donnelly Zerorez Tri-Cities
What do you like about our products and services?

no soap or residue

Report a concern   July 21, 2023 — Rated 10 out of 10 by Brittany Lassiter Zerorez Tri-Cities
What do you like about our products and services?

The tech that came out was super nice and very fast. We have two dogs and three teenage boys. Our carpets take a beating and your cleaning did a phenomenal job getting the stains and smells out!! Thanks a bunch!

Report a concern   July 21, 2023 — Rated 9 out of 10 by Gaylene Lembcke Zerorez Tri-Cities
What do you like about our products and services?

I have used you before and feel you do a great job.

Report a concern   July 20, 2023 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

On time. Did a great job. Friendly.

Report a concern   July 19, 2023 — Rated 10 out of 10 by Karima Tomasino Zerorez Tri-Cities
What do you like about our products and services?

Great job .

Report a concern   July 18, 2023 — Rated 10 out of 10 by Carrell Evans Zerorez Tri-Cities
What do you like about our products and services?

Only had two rooms and the stairs cleaned this time. The biggest plus is the drying time. The bedroom carpets are dark colors, so cleaning doesn't really show, but our stairs are light and clean. All spots are gone.

Report a concern   July 18, 2023 — Rated 10 out of 10 by J.G. Zerorez Tri-Cities
What do you like about our products and services?

You take excellent care of your clients.

Report a concern   July 18, 2023 — Rated 10 out of 10 by D.V. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and they did a very good job

Report a concern   July 18, 2023 — Rated 5 out of 10 by S.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Our experience with the tech was positive. The carpet in the master bedroom, however, was damp and had an unpleasant odor, so we placed bowls of vinegar around the room to absorb some of the odor. I was expecting your service to use little water and leave little water behind. I am disappointed with the smell that has lingered in the master bedroom.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   July 14, 2023 — Rated 8 out of 10 by B.G. Zerorez Tri-Cities
What could we do to improve?

I have already discussed this with them.


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