- Phone: 509-582-9000
- Visit Website
8122 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Zero Rez team was nice and professional. They did a great job.
Jordan did a phenomenal job. Very personal, professional, and knowledgeable. Next time I book with zerorez, I will request him specifically.
Zerorez is a company easy to work with. Personal are polite and prompt. After I made my appointment I received emails reminding me and then a phone call shortly before technician arrived telling me he was on his way.
He was careful of where the hose was so it did not bump against anything and he put protection shields at wall corners. Our carpets have seen many years of use and the tech did a good job on 'walk area's'.
I have used Zerorez the last few cleaning's and will use them again.
Devyn was awesome and friendly. Didn’t mind the numerous questions I threw at him and never brushed me off. Would recommend to others!
Great job! I am impressed with how clean my carpets are. All stain marks came out.
Brandon did a great job. We are very happy with the carpets.
Convince, Quality, and they were on time for appointments
I like the fast drying time, and friendly people.
The tech Nick was outstanding he asked if there were problem places. He worked efficiently and it came out grate
Everything from booking to alert as to tech arriving. Infirmation on process. Courtesy of tech, the only service I will use. Carpets dry very quickly with a couple fans on a hot day especially. Great service
Thorough and thoughtful customer service.
No smell
Timely, friendly, and effective.
Finally got the urine smell out of my carpet
I was very appreciative that Zerorez was able to respond to an emergency call in a very timely manner. Nick, the technician was very concientous, polite and proficient. Our pet had become ill and soiled a light color carpet, Rosie, the customer service agent took the call and between her and Nick had our carpets cleaned without a stain remaining within 2 hours.
Thanik you!
CS
7/20/2023
Price. Excellent results. Friendly, courteous, and knowledgeable employees.
Very professional exceptional work! Thank you!
There was a lot of adding and confusing pricing. I was told three different prices and a 4th one at the end of all the work. I wasn’t told about any type of specials. For making 300$ for just 30 minutes of work sounds right to you?
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
24 hours later and our carpet was still damp.
no soap or residue
The tech that came out was super nice and very fast. We have two dogs and three teenage boys. Our carpets take a beating and your cleaning did a phenomenal job getting the stains and smells out!! Thanks a bunch!
I have used you before and feel you do a great job.
On time. Did a great job. Friendly.
Great job .
Only had two rooms and the stairs cleaned this time. The biggest plus is the drying time. The bedroom carpets are dark colors, so cleaning doesn't really show, but our stairs are light and clean. All spots are gone.
You take excellent care of your clients.
Very professional and they did a very good job
Our experience with the tech was positive. The carpet in the master bedroom, however, was damp and had an unpleasant odor, so we placed bowls of vinegar around the room to absorb some of the odor. I was expecting your service to use little water and leave little water behind. I am disappointed with the smell that has lingered in the master bedroom.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
I have already discussed this with them.
You did a good job and your technicians were friendly and cooperative