- Phone: 248.366.4611
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based on 3610 ratings.
What our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I scheduled a last minute appointment with Malik as I was having severe TMJ pain. He admitted that he didn’t do craniofacial massage often, but he did a fantastic job. I woke up the next day without a headache for the first day in two weeks. I had never had a male masseuse before but will definitely be seeing him again. He is professional, respectful and very good at his job.
Marie and David are both very good. I like the scraping technique. It's about the only thing that gives me any relief from my constant neck and back pain/tightness and discomfort. I really appreciate the extra effort. Those two are both just great. I highly recommend this place.
Thank you for sharing your experience! We are pleased to hear you found two great massage therapists on our team to fit your needs. Marie and David are both passionate about providing excellent service for their guests, and we are happy to hear that was noticed. Take care and we look forward to your continued patronage!
Awesome service as always!!!
From the minute you step inside, there is a calm and comfortable ambience. Then once in the massage room, the background music that is piped in is even more relaxing. I chose to have a massage that was between a Deep Tissue and a Relaxing massage. There are key areas around my neck and shoulders that I wanted to work on. Kristen was amazing and did exactly that. I haven't had a massage in over a year and this made me want to get a monthly massage.
Great experience.
Marvalene is wonderful
Very easy to book appointment. Staff extremely kind understand and helpful. Kennesaw location very clean and atmosphere was very relaxing.
More availability of night and weekend appointments.
Convenient location
Many therapist to chose from
It always feels a bit unorganized! Running late, but not adding time to appointments. Mixing up appointments. If you could become more efficient, that would help!
The staff was very kind and answered all of our questions with it being a first time. They were very professional. The massages were great! Will definitely be back!
Very calm and friendly atmosphere and kind and knowledgeable technician
Joy is the best!!
Quality service
Everything was great! The office is always clean, workers are friendly, and the therapist was very knowledgeable and professional!
Hello John, Thank you for your review we appreciate you, We would love to have you back -management.
Rooms need updated and repainted the lobby, and bathrooms looks nicer than the rooms. You walk into the front door it’s pretty more inviting then you go back to get your massage then it’s looks old . Color scheme and decor should be like the lobby. Treat your therapist better with respect and pay them more money . I miss Zac and Shante they really knew their job and explained things if you are a member (which I have been since 2010) things you can get as a-member. Offer more incentives as a member to stay like add oils to your session or something else. I get the impression that money is now more important than your customers or employees.
I have stayed this with Lavida because I love my therapist.
I had a massage on Friday evening and I was very disappointed—had previously use your salon, with satisfactory results. This recent experience was mediocre.
Hi Deborah, I am happy to hear you had a great experience with us and decided to rebook another appointment with us. It is great to try out different therapist's to see what you like or dislike during your session. On your first visit Bathshua was your massage therapist, she is amazing, unfortunately not all massage therapist are alike. They all offer different modalities, pressures, and techniques while working on their clients. I would encourage you to rebook with Bathshua in the future. Thank you for your feedback and if I can be of any further assistance please feel free to contact me at 678-354-1161. Sincerely, Deana (Owner).
Friendly front desk, and massage therapist Michelle was great
Spencer was great at his craft. Definitely planning on scheduling another massage.
Clean friendly environment. Dislike the broke headrest. My face was touching a metal bar. O had to inform the massage therapist.
Love the staff. Friendly, competent and compassionate.
Too expensive
We're sorry you are unhappy with the cost. If we could charge less, we would but our staff works extremely hard and deserve a livable wage so our costs reflect that. We are very competitive with other massage franchises though. Thank you for your feedback!
Great customer service and Adam gives a great massage hitting all the sore spots!
Oksana was amazing as usual.
Freindly staff, Massage was wonderful! I liked that the therapist took my concerns seriously and let me know ahead of time what to expect during my appointment.I recommend to friends and family because I feels they provide more of a professional service in every way.
Thank you for your review! We are so glad to hear that you enjoyed your experience with us, and we look forward to seeing you again!
Jordan gave a wonderful facial. Will definitely be back to see her
Spencer was great!
Conducted professionally, focused on areas specified, calming environment
I loved the facial that Valerie recommended. My face has been glowing!
I felt comfortable and relaxed the entire time! Everything was very clean and the atmosphere was incredibly relaxing and peaceful.
I love my massages. Chantel is fantastic!!