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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They are very accomodating to my busy schedule when setting up appointments. The Service techs are always friendly and explain what they're doing.
However, I was disappointed that a valve that Standard Heating had installed for my humidifier was replaced rather than fixed, which cost considerably more. The 10% discount didn't make it any easier to swallow.
Everyone is always so kind and professional
I like the call ahead and the shoe covers. Very friendly and knowledgeable.
Mike was very helpful and very willing to answer all my questions
Everything? Scheduling, calling before, booties, questions answered
Not really anything to improve - there's just not much opportunity to impress on a basic pre-paid furnace maintenance where the furnace was functioning fine.
PROMPT, CLEAN, KNOWLEDGEABLE, COURTEOUS, HONEST, HARD WORKING, RESPONSIVE, FRIENDLY, CONSIDERATE!
Promptt Efficient GREAT in an emergency
I feel that the service personnel are very friendly and professional and most of all, I feel that they have all been honest with me about what is going on with my furnace/April aire/air conditioner unit. I have had three of your service reps and have been very happy with all of them. The first one, Sven impressed me the most.
Considerate and timely.
Your charges are too high.
Your men and their work are good.
Great experience from the service tech, to sales, through installation. Everyone was very knowledgeable, helpful and respectful. Thanks
Very prompt; right on schedule. Personable, polite technician.
Friendly, knowledgeable staff and extremely reliable.
nice guys, prompt, knowledgeable
prompt
Everyone is friendly and preofeasional, from the office staff to the technicians. I appreciate how respectful the technicians in my home, especially that they wear booties.
The furnace technicians know their jobs, are polite and efficient.
Friendly and informative staff
Good communication on the time of service.
Friendly furnace man.
Explained goings on clearly.
You're prompt, true to your warranty promises, and dependable.
Fast and friendly service at a fair price. The tech was awesome and responded quickly.
Jason, very knowledgable
Very satisfied.
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You replaced a part that, as far as I can tell, was not broken. (Zone valve.). Then you came back and said the thermostat was defective so I replaced that. I still having the same problem as initially reported: the heat upstairs stays on even when the temperature set on the thermostat is really he'd and it gets too hot.
Prompt and knowledgable
Showed up on time and when the tech said he would
Efficient professionals...not trying to sell anything but just to give you what you need/want.
Chris was prompt and provided info on what he was doing. He was very attentive to making sure everything was clean after his work was completed.
Friendly, knowledgeable technicians and ease of scheduling.