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based on 1179 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am really not sure how to rate you so I just picked a number. There were several things that I had expected you to do that were left undone and it is impossible for me to do a lot of cleaning at the moment.
The stainless wall piece behind the stove was not cleaned......but the stove looked nice.
The toilet ......around the base was not cleaned. I got down to clean it and the vinyl flooring around the toilet and could not get up because of my arm injuries......but I did get it cleaned.....easily, except for getting up!
The hardwood floors looked nice.....thanks. the vacuuming was nice too.
I bought some small garbage bags for the small wastebasket so that they would not use the large 30 gallon size and tie a knot......we could not undo the knot so we could add more stuff when we took the garbage down......they are under the kitchen sink.
I will get more stuff off of the floor before you come again. I will be glad when I get full use of my arms again!
I like that the products are non toxic. The house is always very clean and spells great when I come home.
It is now the same person and last time no NEW people for me to train or help the person train.
friendly professional staff and fresh smelling cleaning products
Do a visual check on everything. Sometimes the girls go thru the motions but do not see something that didn't quite get cleaned with the usual motions.
For me, it would be trying to keep the same crew coming to my house. And using a toothbrush to clean around sink faucets.
Very pleased!
The products you used did not leave any toxic smell, just nice & clean. This is critical since I have respiratory issues. It was a nice surprise to see some of the little items cleaned, like blinds & appliances that have been missed in past my myself. It's nice to know now it's truly cleaned! Great job! Very much appreciated.
House smells/looks clean and the floors feel/looks clean as soon as I step in the house. The floors were never this shiny when I did them! I never, ever have to worry whether or not something was or was not done. I am truly grateful for all the hard work!!!
Sarah is really great.
I called Merry Maids when my regular cleaner was gone for the week. Two women came out for two hours at $55/hour each. After they had gone my 13 year old son commented his bathroom looked dirtier than before. This was likely due to cleaning residue left all over the counter, fixtures, glass and mirror. Upon inspecting, this type of quality was consistent throughout the house. Corners were cut, residue and streaks were left and there was still obvious dirty areas. I had company coming for the weekend and ended up rushing around spending an additional hour cleaning up after them. While I was there, they also chatted often, paused and waited for the other to continue on. Unfortunately, with this type of work ethic and results for $55/hour, it is not only unlikely, but a guarantee I will not recommend Merry Maids or have them return to my home.
Huge improvement,since our last conversation,Thank you. I noticed that the walls around the kitchen counters as well as dining areas are not being spot cleaned and in my daughters bedroom there are still paint water color marks for the last 3 weeks( walk in door to the rioght).Overall I notice that the floors are clean, the bathrooms are very clean. Things are looking good.
I was a little confused aout rotation items( although I realized later) that it was on the little card).I lefta message last week, but I have not received a call back, yet.
The office looks great when we come in on MOnday, Crystal is doing a great job!
Thank you MB
I am very happy with all your products and staff
Your survey requests are annoying. I'm assuming the cleaners did a good job but cannot say for sure as I am no longer residing in the residence that was cleaned. Good day.
Although the service is good, it is also expensive. A reduction in costs would make me recommend merry maids. Also the current person cleaning does a fantastic job. But it is not always the same person who cleans. Some of the cleaners in the past have not done as good a job.
You do a very thorough job -- things are really clean and shinny --more than I could do myself so your products and staff are really good
Complete the checklist provided and follow instructions. For the amount of money spent, we would have expected a little more attention to detail. We had to come through and re-write things down.
Team is responsive to special requests. This month Krystal cleaned a big mess off my rug and did a great job.
I gave you a pre dated check for $300 to cover three hours of work; it turned out the girls were here for 2 1/2 hours. The "check up" person and I discussed the cost adjustment that needed to be made. She called a person named Larry and I was told that a $50 refund check would be in the mail by the next day. After waiting a week I called your service yesterday, got a recording and left the above message. Mail just came today (Saturday) and no check and no return on the phone call. Are you a franchise? Who do I call next to discuss this with? This will not be "right" until you honor your agreement and send me my check.
My team knows just what I like, they leave everything in it's exact place when done, everything is very clean, and I'm super picky about that! They are always cheerful, prompt, and work very hard. They do an excellent job, so I can do my own work. Thank you, MM !
Thus was for a house sell. I didn't see the end result of the cleaning but the Buyers were very disappointed. We had to provide them with additional money at closing because they wanted it cleaned again by a different company.
Communication between workers and office. I guess more interplay with your workers.
Staff have been professional and efficient.
Missed vacuuming the edges in all rooms. Missed cleaning under one of the bathroom sinks. Other than that great job
I'm totally pleased with the whole process of Merry Maids. From the 1st phone call to them, to come home to our beautiful clean apartment. Amazing. A job well done. From happy clients, Ron and Joni Clark
the team is very good at what thy do
Reliability, consistency, friendliness, trustworthiness.
1. I appreciated the quick response to the first crew's inadequate work and the second crew's superb cleaning of my house. I wish I could afford you every month!
2. I appreciated the use of my special products for my floors, they are just beautiful!
Thank you for your kindness and your timely attention and superb work.
I was surprised to see how expensive it was considering how little the maids are paid. I will find a cleaner myself and pay her a decent hourly rate in the future.
Where do I begin? You sent me two young ladies that clearly didn't know the first thing about cleaning. She started by dusting off dining room table and didn't remove runner. I babysat the entire job which was very stressful. I called for a supervisor to come and she was very perfessioal, but half the house was cleaned poorly and several rooms weren't even touched. They were cleaning the kitchen floor and mopping around scatter rugs. That's when I lost it . We did settle on half the price, BUT I wish they would have said Mrs. Last name removed we are on our way with our A Team to get the job done right. It wasn't about the $$$$. No I will not use you again, and sorry to say that.