based on 1148 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have had many great dining experiences at the Hickory ECW. This past time, not so much. (1) The music was so loud. Having One by Metallica, The Zoo by Scorpions, as well as other metal bands blaring at lunch time? Never a good idea. We like the bands; it just wasn’t the right time or place for them. Here’s why: many of us catch lunch quickly, often eating with co-workers we barely know. It’s not a productive or enjoyable time when we can’t hear ourselves talk. It created an awkward situation. (2) I’ve gotten Kentucky Bourbon sauce on my wings before. It’s one of my favorites. This time most of my wings came out with ranch sauce dumped on top of the KB sauce - like it was suppose to be that way. I didn’t have time to wait for them to be corrected, but it was disappointing. I will add, our waitress was nice, maybe new’ish - and the place was busy, but not packed. We’ll be back, we know how hard the restaurant business is - but hopefully our next visit will again reflect our previous great experiences.
Always friendly. Always excellent food.
Because the person that waited on me was very nice explaining with a beautiful attitude awesome
Fast service and delivery. Door dash driver very pleasant.
The service was middling. There appeared to about 3 servers and 10 tables when we were there and about half had food. It took about an hour to get some side salads and chicken wings. We didn't see our server for about 30 minutes after ordering and had empty drink glasses during that time. If the wait was going to be that long for food an offer to bring the salads out ahead of time would have been great. Food was great.
Good selection and good food! Pleasant atmosphere. Great service.
We go here often and it never dissapoints.
Had a to-go order & SOOO not right!…not the 1st time!!!
Once I got home, I ‘plated up’ my dinner order that apparently wasn’t mine, OR,…the order wasn’t fulfilled properly. Ugh!!!
Burger was so INCREDIBLY burnt;
asked for American cheese and got NO cheese.
…asked for side item to be placed in a separate box; course not!
Portion size was really small. Just over half size of ECW in Mt. Airy.
Love the food, beer choices and staff.
Ease of ordering. Speed of service. Order accuracy. Friendless of staff.
Everything
The food is great.and a good price to have lunch
Awesome wings!! I love the extra crispies
Everything
The wait staff always helpful and nice to us and we like the food
Cold beer. Good food and people
Food is always great & service is as well. Shane(the GM) has a great team & Peyton(my server) always takes care of anything I need.
Service was great along with the food.
Food always excellent-
Service always accommodating-
Moving from Winston-Salem, we missed ECW. Glad to have found one pretty close to Durham.
Beer cheese!! And if course the WIIIIIINGS!!!
Service is always fast and friendly. These are the best wings I have ever had and the beer selection is good.
Food was good. Service is a little slow
Brittany is a great server!
I honestly eat at this place at least once a week...sometimes even three haha. My food is always good and pick up is always speedy...faster than most fast food places.
Things I enjoyed:
- THE FOOD (Wings are always nice and crisp and flavorful and the FRIES ARE ALWAYS AMAZING..oh and the texas toast)
- The lemonade was good
- Fast pick up . I order head and 95% of the time by the time I get there the food is ready.
- Location Convenience (not even 10 mins away from my apartment)
- Staff is always super friendly
Excellent food served as ordered at a good price!
Wait staff and food are top notch!
Initially loved that they opened this location years ago however, this location has declined. Not enough staff. Called on many occasions and no one answers phone. Twice I called and placed order so I wouldn’t have to wait , only to get there to find out they never put my order in. Employee at front promised to add a few more wings to order at no charge for the inconvenience which is why I chose to wait further however, when he came to front with order, he said he couldn’t add a few more wings. So I guess he promised something that he didn’t have the authority to carry out. I have also witnessed guess come in and sit down only to get up and walk out after no employee came to their table to service them.
Much better chips then last time. Crunchy and good amount
Fastest service I have had yet and food hot and delicious