Customer Testimonials

Our service technician David Choate has been very attentive and responsive to our needs. I give his customer service a 10 out of 10.

Branch #: 5049
Customer #:Phone number removed330

Great job. Thanks.

One thing I do NOT like about Trugreen is the revolving door of specialist sent to treat my yard. I would love having just one specialist treat my yard on a permanent basis.

I want to commend Sergev Mikhaylichenko. He has treated my yard before & I would love for him to be my permanent Trugreen specialist. Having just 1 person work on a yard would be helpful as he would know the history & maybe spot things a person who has never been to your house would miss. Sergev is always polite & seems knowledgeable.

My lawn care Specialist, MICHAEL SMITH, was extremely pleasant to deal with on his first visit to my home. Got out of his truck, greeted me with a handshake and a smile, said for me to contact him if I have any questions -- all things you'd expect to happen but truly doesn't on an ongoing basis.

Michael Smith and I spoke for 30 seconds and I feel good about our relationship going forward.

Your service has been great this year. My yard is green and beautiful. Thank you,

It seems to be working.

I tried taking a survey based upon a flier left by my specialist:
Specialist Name: Travis Young
Branch#: 5049
Customer#:Phone number removed424.

This survey was the closest thing I could find on your website that resembled what the flier was talking about - but I don't think it is.

The flier says after I login, there should be something on the fight hand side that says "Rate Your Specialist" and "Take Survey". But I see nothing of the sort.

Anyway, Travis did a great job.

I like the shift toward more personalized customer service! Today, I met David Choate, our new Specialist. We talked about the state of the lawn, expectations after treatment, & future planning. He was personable, enthusiastic & knowledgeable. He said we will work with him directly now, & not have a constant flow of different folks. That's GREAT for our relationship building!

Since we only switched to TruGreen last August, we are still concerned with transitioning to a nation-wide corporation, thinking our service may be less personal, less frequent or less attentive. Thankfully, we have had a wonderful experience with TruGreen so far. Meeting David today just insured us that we made the right decision.

In fact,everyone I have come in contact with so far in the call centers, in our yard, & over the phone (Jesse Galbreathe), have been friendly, professional, knowledgeable & honest. They have provided the level of service we were seeking, & I feel like I know longer have to worry about the lawn & our trees/shrubs. I also don't feel like TruGreen isn't constantly in my pocket book, which leads me to believe that when new services are recommended, I trust it is essential & not just a sales booster. Thank you for the great pricing & please acknowledge David, as well as Jesse, for offering such good customer service. We appreciate it!

Duvere Brookswas very Good and very Professional!

Effective, efficient, easy on the customer!

Our service technician, Graham, is friendly, professional and very helpful. He really cares about his customers and goes out of his way to ensure we are happy with his service.

Knowledgeable staff, quick work, friendly too.

After having a issue with service, both the manager and General manager immediately gave me a call to rectify the issue. Much appreciated

Timely and specialists do a good job.

Convenient. Reliable. Results!

Travis Young did an excellent job explaining our services and giving information regarding the current state of our lawn. Very knowledgeable!

I like that the specialist was very informative and listened to my questions

Specialist explained what was the treatment was going to be, asked if I had any questions and then afterward had a very nice printout for my records.

very knowledgeable service tech ( Travis Young)

Friendly persoanalized service provided by Anthony Felton.

Travis Young, my service specialist, took a personal interest in my service. I was away on a week long business trip and forgot to leave my gate open; he called me and then came back today to finish up the back yard. He was very friendly and professional.

Anthony greeted me and introduced himself as my technician. He explained what he was going to be applying to my yard today. He was very Professional.

I had a card in my door hanger saying "Tell Me How I Am Doing." It said I could go to the website to complete a short survey. I could not find the link to the "Rate Your Specialist", but I would like to give Sunni (branch#5049; customer #Phone number removed) the highest score possible! She is freindly, efficient, and carefully answers my questions.

My Tech Tony Wolf from branch 5049, worked to explain the service he was providing, walked the property with me and answered all my questions. He was prompt, professional and courteous.

Nicholaus Reyes is very thorough, considerate (he called before he came to do the application, a note that is in our Trugreen file and that no one ever reads until now.

Very reliable and always pleasant.

Our technician,Greg lemons, was friendly and knowledgeable. Last year our lawn was the envy of the neighborhood. We are hoping for the same this year.

Great service!

Nick Reyes is fantastic and has worked on my lawn the last few times. Very important to have the same Specialist work on the same lawn. Has made all of the difference as my lawn is in the best shape it has been since we moved in and getting better!

Always reliable. Nick Reyes is excellent.

Very , very knowledgeable specialist