Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31039 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 25, 2014 — Rated 9 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

very pleased with product and services.

Report a concern   July 25, 2014 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

timely, quality

Report a concern   July 25, 2014 — Rated 10 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

Chris and Jake were not only professional, courteous and nice, but they did a wonderful job of explaining what they were doing, and what the final result would be. I was very impressed with both of them, and would have no hesitation in recommending them to friends...in fact, I already have. :)

Report a concern   July 25, 2014 — Rated 10 out of 10 by L.L. Zerorez Salt Lake City
What do you like about our products and services?

Your employes put slippers on there feet and they took there time after i got on my face book and recomended it to all my fb friends.
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Report a concern   July 25, 2014 — Rated 10 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

It cleans really good and pet friendly.

Report a concern   July 25, 2014 — Rated 10 out of 10 by Jennifer Card Zerorez Salt Lake City
What do you like about our products and services?

I was so impressed with the carpet cleaning I had done the week earlier that I had Zerorez come back the next week and clean my tile floor and reseal the grout. I wasn't disappointed! the techs were again helpful and worked really hard to make sure that I was very pleased with the end results.

Report a concern   July 25, 2014 — Rated 10 out of 10 by Jennifer Card Zerorez Salt Lake City
What do you like about our products and services?

The carpet cleaning was the best that I have EVER had and it really dried quickly. I appreciated Daniel (the tech) who came to work on them. He was so careful and thorough - impressive. I will definitely hire your company in the future and have already mentioned the fabulous cleaning to friends.

Report a concern   July 25, 2014 — Rated 10 out of 10 by E.M. Zerorez Salt Lake City
What do you like about our products and services?

Really clean carpets. Not crunchy "clean" carpets!

Report a concern   July 25, 2014 — Rated 10 out of 10 by J.A.K. Zerorez Salt Lake City
What do you like about our products and services?

Very efficient and knowledgeable. Everything dried quickly, so we were not out of service long.

Report a concern   July 25, 2014 — Rated 7 out of 10 by M.M. Zerorez Salt Lake City
What could we do to improve?

There is a large yellow stain on my carpet that was not there before your workers cleaned my carpet and sofa. I am wondering if they spilled the cleaner. I would like you to take care of it.

I also asked for the protectant for my sofa and chair and it was not done, but I feel I was charged for it. Also the color on my sofa and chair is no longer uniform and very wrinkled.

I would like an itemized list of the things that were done. The bill was much higher than i expected.

I have to say I am disappointed with this visit in comparison to the one before.

Report a concern   July 24, 2014 — Rated 10 out of 10 by J.Y. Zerorez Salt Lake City
What do you like about our products and services?

I was impressed with how knowledgeable and friendly your service men were. I also liked how clean the carpets came with out using any chemical.

Report a concern   July 24, 2014 — Rated 10 out of 10 by Amy Fairbanks Zerorez Salt Lake City
What do you like about our products and services?

Clean reliable work! Great service techs

Report a concern   July 24, 2014 — Rated 10 out of 10 by T.S. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, thorough, informative. Did a wonderful job.

Report a concern   July 24, 2014 — Rated 7 out of 10 by T.H. Zerorez Salt Lake City
What could we do to improve?

Seemed expensive. Like bait and switch expensive. We could only afford to have 1/2 the planned areas cleaned because you were not up front with your pricing.

Report a concern   July 24, 2014 — Rated 10 out of 10 by B.L. Zerorez Salt Lake City
What do you like about our products and services?

Fast, efficient, and my carpets look great when you leave and I can put my furniture back the same.

Report a concern   July 23, 2014 — Rated 10 out of 10 by S.O. Zerorez Salt Lake City
What do you like about our products and services?

Clear and timely communication well before the appointment day and time expected to arrive. Informative associate arrived at the door with the ability to provide information as to what he was doing vs. deferring any questions with "I don't know" or to ask someone else. Leo was effective and efficient with his and my time, demonstrating he was well trained and took pride in his work.

Report a concern   July 23, 2014 — Rated 10 out of 10 by T.R. Zerorez Salt Lake City
What do you like about our products and services?

The guys were very nice. The stains I was worried about came right out of my carpet

Report a concern   July 23, 2014 — Rated 8 out of 10 by S.B. Zerorez Salt Lake City
What could we do to improve?

Try harder to come on time!!

Report a concern   July 23, 2014 — Rated 10 out of 10 by Vicki Carlson Zerorez Salt Lake City
What do you like about our products and services?

The guys that cleaned our carpets and sofa were great and they did an excellent job, from now on I will only use Zerorez.

Report a concern   July 23, 2014 — Rated 10 out of 10 by Shannon DiLauro Zerorez Salt Lake City
What do you like about our products and services?

I love how clean my carpets are and how quickly my carpets were dry!

Report a concern   July 23, 2014 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

The Serviceman (Bobby) was very nice and professional! We were very impressed that he came on time and was very quick and our carpets look great!

Report a concern   July 23, 2014 — Rated 9 out of 10 by P.C. Zerorez Salt Lake City
What do you like about our products and services?

I actually require my tenants to use Zerorez when they have their carpets cleaned at move out.

Report a concern   July 23, 2014 — Rated 10 out of 10 by Elizabeth Lamb Zerorez Salt Lake City
What do you like about our products and services?

I love that there is no soapy residue, that my carpet dried within hours of treatment, and the great customer service we received.

Report a concern   July 23, 2014 — Rated 10 out of 10 by B.I. Zerorez Salt Lake City
What do you like about our products and services?

The Courtesy of your employee and arriving when promised. The cleaning was good too.

Report a concern   July 23, 2014 — Rated 10 out of 10 by M.J. Zerorez Salt Lake City
What do you like about our products and services?

Services were on time, fast and thorough. Carpets dried in less than 6 hours!!

Report a concern   July 23, 2014 — Rated 5 out of 10 by M.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Some of the spots are starting to not look as clean as they did and it has only been a week!

Report a concern   July 23, 2014 — Rated 10 out of 10 by Kathy Weber Zerorez Salt Lake City
What do you like about our products and services?

The technician was very friendly and interested in my satisfaction.

Report a concern   July 23, 2014 — Rated 1 out of 10 by V.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I have had you guys here 2-3 times with absolutely NO problems. When your guy came Saturday (7/19) for an approx. 3pm appointment. He was 3 1/2 hours late. Then when he was getting his equipment out he found he had left a piece at his last appointment,(which is about 5 miles down the road). He got back at nearly 7pm. He finally started about 7:15 pm. He did have 3 bedrooms, a short hall then the living room. But the living room looks horrible. I could get this kind of a job with a rug dr. from Walmart. There are dirty streaks up and down the whole room. He kept telling me you were short handed. I can understand that...but that's not my problem. If there is anything you don't tell your customer ..it's a sob story to excuse a lousy job. I have worked at several large companies in town and that is the one thing you never tell a customer. Also, this guy had his ear buds in his ears the whole time he was here. I know it can be a hard job BUT...we should not be so out of touch with our customers. All in all...it was not a great experience.

Report a concern   July 22, 2014 — Rated 10 out of 10 by Linda Fillmore Zerorez Salt Lake City
What do you like about our products and services?

I loved my experience. My carpets look great, and the technician was very helpful and knew what to do to take care of the stains I had. He was very helpful, friendly, and fast.

Report a concern   July 22, 2014 — Rated 10 out of 10 by C.J. Zerorez Salt Lake City
What do you like about our products and services?

Able to schedule the cleaning promptly and the cleaner showed up at the time I expected him to he was kind and efficient.


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