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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy scheduling,honest evaluation,fast service
Great service and the carpets are very clean.
Quick service and dried quickly too. Friendly employee
The technician that did our carpet cleaning was Manti Jeffs! He did an exceptional job and was very concerned about the quality and customer service he provided.
Your carpet cleaning is second to none. The products used, left our carpet fresh and clean; and they dried quickly. Your technician, Chris Ure, was delightful, and did a wonderful job!
We are very pleased with your services, and will call you again when needed.
Great customer service from your employee, he was very professional, and explained things in detail. Please give him a BIG thank you
Clean, dries quickly and friendly, efficient technician.
No sticky residue, hard working employees
You make my 15 year old white carpets look brand new!
The price was great and I like that you do not use soaps or chemicals.
carpets are very clean
Your service is excellent, and my carpet is like new!
Prompt, courteous.
From the people answering the phones to the technitian the customer service was awesome.
It was quick, did the job, and great results!
No chemicals. Those who have come to clean our carpets have been good people who I have felt comfortable with. They are respectful and do a good job.
They were fast caring and careful very very nice
Love my carpets!! George was the best service person I have ever had a my house. I want to adopt him. Thanks so much for my carpets!
The guy showed up almost two hours later than he said he would, but I understand that can happen when you're juggling different appointments. Just would have been nice to have that communicated better.
The main thing was the blackened streaks across our carpet look exactly the same as they did before Zerorez came. After the guy finished I asked him if that was the best he could do to get out that stain, and he suggested putting protectant on it - why would we want to protect a stained portion of our living room carpet? We wanted it removed (or at least lessened) and that didn't happen. I wouldn't mind giving Zerorez another shot if they could actually make that stain better.
I like how nice and clean my carpets look and feel after zerorez.
I already wrote to you guys.
It was perfect!!!!!
Carpet was cleaned without any soap. Spots were treated and eliminated. Carpet is clean and feels good under te feet.
Friendly, clean, helpful employees. Quick & easy service. All stains gone
Only thing I would change is to ask service provider to turn lights out as he left the rooms
i love that the carpet was actually CLEAN after them. we had a can urine spot in the room and had tried everything, which also ended up making our carpet smell mildewy because when the carpet was cleaned by other methods, our carpet was left wet for too long. they came and extracted it all out and got the mildew smell out. A few days later there was still a mildew smell in one area and i called and Zerrorez was very helpful and apologetic and said that that shouldnt have happened. They came back and applied some cool stuff to all over the carpet in that room for free and it smells clean and great in there now. I cant express my gratitude enough, that room had been closed off and stinking with cat urine and mildew smell in the carpet for a few months of trying different things and we were about to have to get rid of our new carpet and sand the floor and refinish it. Zerorez saved us from that so thanks! I tell everyone i know about you guys and the zerorez employees that helped us were all great.
Max was very professional in all he did and said while in our home. He explained the Zerorez process very well and told us about all the products that were available to us. The rugs and the furniture he cleaned look great! He worked very hard and insured all was to our satisfaction. We will refer friends to you and call on you in the future.
The technician that cleaned our carpets, Bobby, did a *phenomenal* job. He spent the time to ensure the cleaning was done right and thoroughly. So much so, in fact, that it is likely that this is the best cleaning job we have received from Zerorez. Bobby clearly cares about ensuring the customer receives the highest quality carpet cleaning possible.
The Service Techs are always professional and very nice. Love that the carpet drys quicker than any other service.
I felt that the system actually cleaned and brightened the carpet.
The associate that did the cleaning was professional, hardworking, and accommodating.
We did have a problem with the spots where our dog has had an accident. I was worried about them wicking up to be larger than they were and that is exactly what happened. The associate told us to put a fan on those areas so they would dry faster to hopefully prevent much of that but they did grow much larger than they were before. We will have to find a different way to clean those areas that doesn't not include water treatment. You had a coupon for a free gift certificate to Boondocks that we forgot to cash in on before he left. Can I still take advantage of that?
Carpets are still damp 24 hours after the service. Next time take a couple extra seconds to suck out more water.last time they dried much faster.