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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet stays cleaner longer
The person that came to my house was professional and courteous.
I think the method keeps my carpet looking better longer.
Quick professional & leaves no Oder
Though my carpets were cleaned very well this time (which was a "fix-it" visit), I feel your prices are ridiculous. For the amount I paid, I should just not clean my carpets and purchase new carpet very 4 years or so.
Did a good job
The service was fast and efficient. George took care not to damage our furniture and hardwoood floors. The carpets look fantastic.
The carpets really get cleaned and you dont leave soap and chemicals in the carpet
I have always loved you. What happened????? New guy or something? He did decent of the obvious wear in the hall way, but my living room is a huge disapointment. The area in front of the couch was fluffy, but as I vacummed an put away furniture the real story unfolded and I was so shocked to find the disapointing results. I went ot work on my own, but really, if I wanted to do it, I din't need you yet, right? I still got a lot up on my cleaning towel and one area of a food splatter My kids drinkable yougurt the night before you came) was completely ignored. I really need to call again, a rep returned my message and tried to reschedule me for a fix up. (thanks) I forget to call during business hours. I used vinegar and water to re clean the most disappointing areas so I could move back in. The hard work took care of most of my irritation, but I do feel you owe me money back or another visit. For now it is fine, (eye roll) I'll try to remember to call again later today and we can schedule something in a couple of months.
The technician was courteous, friendly, and knowledgeable. My carpets look fantastic.
They Help Take Stains OfF My carpet
Very knowledgeable and friendly technician.
Chris did a very good job. He was thorough and any areas I was concerned about he worked extra hard on them. Very customer oriented and friendly.
They came on time. The carpets dried quickly. Great service.
arriving promptly. Leaving carpet soft.
My carpet is very clean and stays that way. George was very professional, and worked very hard to get my carpet clean. I am very impressed with this company and the technician.
The cleaner was prompt and friendly and listened to what I had to say about spots and trouble areas. He got the work done efficiently and it looks good. The cost seemed like a fair price. My only trouble came when I was called initially about the time of the cleaning on Monday. I did not want a 6 p.m. cleaning time (I would rather wait until another day). The girl who called did not know how to respond and said she would talk to her supervisor and get back with me--she never did. This was a Saturday and so I called on Monday and Amanda gave me a time and date (for Tuesday) and it all worked out fine.
Removed pet stains
Jarom was wonderful, courteous, through, on time and offered the protectant. I love Zerorez and recommend to all my friends. I also recommend my technician. You have a wonderful product and I will have you back again and again.
The staff is friendly and informative
Professional & prompt...Michael did a great job.
Steam cleaning rather than water. Service done in a professional way. Included hall as part of the room size.
Isaiah wear protective booties and guards on walls he is very professional and shows up on time!
Everything was fine. I'd prefer to have them clean my carpets early in the morning because when you have it done in the afternoon, the carpets weren't dry that evening. The young man was done at around 3:30 p.m., but the carpets were still wet at 10 p.m.
Natural --- safe--- everything looks great--- appreciate your good & prompt service.
Stain removal and customer service.
The rugs are clean as advertised The tech was great and very professional
They came in and taught me how non toxic there approach to cleaning carpet was. The did a great job of cleaning it was like new carpet. Then they gave the pitch about the protectant for just another small fee. All their hype about zero residual was a myth. The carpet was clean. Then they dirtied it. I am very sensitive to chemicals. Icahn not walk on the carpet without shoes on because it burns my feet.
Don't buy their protectant. The Tech was right all those other companies that leave residual in the Capet makes the carpet look dirty quicker. My carpet after moving my furniture back into the room looked close to what it did before the came. NOT impressed. It would have been a great job if they had not offered to put a residual chemical on my carpet. The sales hype sounded just like all the adds so it seemed the thing to do. Dumb me!
I like that my carpets are clean.
You didn't disappoint us. We just don't usually recommend services to friends.
The carpets all looked beautiful when they finished. They dried quite fast.