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31039 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly service man. Appreciated the calls to better gauge the time they were coming. Great explanation about their services.
The carpets are clean and soft--they dried quickly. Your technician was a hard worker and very helpful.
Carpets looked and felt clean and soft. Technician was helpful, enthusiastic about the process and products and informative. Took time to explain things and then let us decide what we needed/wanted to have done....no pressure.
When appointment are made, while your field account is out and does the measuremnet to go over the type of payments that you accept. What was mention that you take checks and credit cards. I work in a dental office, and the Dr. had left his credit card, american express to use. It wasn't until I went to pay for it, that was told that you guys did not take it. The tech at this point was also put in a uncomfortable situation trying to collect for services rendered. After he call the office to ask, and not getting anyone he decieded to try and see if it would go through. Yes, it did.
The tech was fabulous!
I like that it is very clean and dries quickly
I felt the job done was no better than any other good carpet cleaner could do. Matter of fact those using the roto-brush head seem to get tuff areas cleaner. I felt the up-sale to my daughter was strong because I was not there. We will see if our carpets stay cleaner longer before I become a raving fan!
This very pleasant young man offered to do any lifting (I'm 82 years old) worked very hard to remove problems caused by the previous carped cleaning firm, and my old carpets look almost new,
Very pleased with results! Technition very respectful and very good. . Was able to clean all my trouble areas. Will definitely use you again. Thank you!
Clean carpets and no residue!
The carpet looks good. The best part are the service people that actually come do the carpets. Very nice, helpful and efficient!
No residue. Clean carpets!
There's no odor or residue.
George was friendly, professional and efficient. He did outstanding work.
Your products and services work and solve my problems! Also, your workers are great - always very considerate and thorough. I appreciate having people come to my house that are friendly and helpful. George did an excellent job! Thank you so much! Marjohna
Every time I use Zero Rez I get an education about carpet. I don't need to be up sold; I know what I want.
Can't think of anything.
Quick drying
the gentlemen that did our carpet were very professional and did a great job!
Efficient work. Knowledgeable serviceman. Wonderful results. Glad no residue left in carpets.
professional staff, on time, thorough cleaning, told me my options
I was disappointed that you were not offering the Boondocks promotion even though it was still on the radio and that is why I called at this time.
You were able to clean our dryer vent! And the carpet looks very nice, too
On time. Great customer care. Quick drying
I was told they would be here at 10, & didn't show up until after 2.
Quality work, punctual, friendly service from tech and phone, etc
Your man was Excellent. Careful, very meticulous. He did an superb job! I will always use your company.
Efficient and great technician! Thanks George!!
Very helpful and did a great job.
The technology is awesome and Isaias knows how to best us it.
I like that your company doesn't use soap in the system , the quick drying time, and the cleaning system itself. It's a greener way to clean.
I also really appreciated the tech that did my home. His name was Jace. Even though the bill came to much more than I was quoted over the phone, I felt like he was more than fair and explained the square footage requirement much better than the employee on the phone.
He was thorough, careful and was very professional. I will use Zerorez again.