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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The job is always done well. The products makes the carpet look new.
This was the second time we have had Zerorez out and have been pleased both times. The service tech this time was named George and he was professional and friendly. He was trustworthy and did a great job too.
give a more realistic time table for when the carpet would be dry enough to move furnature back in. We were told 4-6 hours and it was easily 10 hours with the stairs being closer to 14. Better information would have been appreciated.
Carpet feels great, like new. Customer service has been excellent and friendly.
Professionalism of technician.
The guy that came to our u ouse was very friendly and seemed very knowledgeable
The carpets looked great. They were running behind and I called the office and they called and found out the problem. I really appreciated thar. I would recommend them .
Took out all my stains and cleaned my carpet up real nice. The gentelmen who did the job, worked very hard to make sure all my concerns were met.
Zerorez cleaned my carpets more thoroughly than any other carpet service I've used. It some time to dry and was a little more expensive but worth it. Thanks
I like the fact that you are not putting soap into my carpet that will stay there and collect dust.
Our technician was amazing!!!!
Technical had no care whatsoever for the home (no corner guards), he failed to clean the entire area because a pillow was covering it and didn't bother to even ask if we could move it or if we wanted to clean underneath it. Had to get him to come back and finish. The floor was saturated with water (so much for zero-res) and took over 12 hours to dry.
You were on time and he did a great job. Could not be happier with your service .
The care and attention of your technician Max. He made sure that all our needs were met.
Your technicans were very clean and respectful. Top notch guys. That was very refreshing! The carpet looks and feels great too
Your service person, George, was very professional and did an excellent job in cleaning. I will definitely call Zerorez again for cleaning.
Timeliness of appointment and courtesy call if delayed
great products, the carpet looks very good, the tech called and was on time.
QUALITY SERVICE, FRIENDLY AND PROFESSIONAL TECHNICIANS.
It seems to get the job done price is ok
1. End price was higher than I was quoted on the phone
2. Had a couple of stains that were confined to a smaller area and now they are spread over a larger area
3. The carpet in my family room has pink stains all over it that wasn't there before, the areas where it is pink also has an oil or residue feel to it. The discoloration marks are in areas that are normally covered by furniture, we waited over 24 hours before moving any of our furniture back.
4. There is also an area that looks bleached
5. Where there were spill marks it looks they were spread over a larger area
We would like you to see if it can be remedied, if not, we would like to be reimbursed and we will have a different company come in and see if they can fix it. My carpet was not in bad condition and now I am so frustrated looking at it - I am actually getting more upset the more I see it. Depending on remediation, will determine whether I refer your company or not - I'm in the real estate industry and come in contact with buyers and sellers everyday that need carpets cleaned, ducts cleaned, hard floor surfaces cleaned, etc.
The technicians were very pleasant and worked hard to earn our satisfaction. The carpet dried in a few hours (except for the pet-treated spot) and it looked great when they were done.
Not disappointed. Relax already.
We like that just water is used
High traffic area wasn't cleaned as well as the last time Zerorez cleaned it.
Loved your cleaning process: no chemicals, quick dry time, etc.
Technician was friendly and professional. No surprises--the price was just as suspected.
Talk about amazing service. The process to remove the pet smell & stains is by far the most efficient!
The carpets were in the basement that were cleaned. It needed to have fans put on them....it took
Way tooo long for them to dry! Next time might offer fans as a service to aid in drying.
Thank you for working me into the already busy schedules the next day to clean carpets.
Zerorez rocks!
I love that you always do a good job
I love how clean and soft my carpets are. The technicians were AMAZING and so helpful.
Seem to do a good job :-)
Manwell is very friendly very helpful and very knowledgable. He can answer any questions you may have. I was very impressed with how professional he is.