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31039 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Figure out a way to clean the edges of the carpet that are right against the wall. I wish I had some how scrubbed or pre-treated it along all the edges myself but I figured you would have a tool to do this.
My carpets looked, smelt and felt new.
How we'll the carpet came clean without harsh chemicals
Chemical free and the carpets look like new!
did not listen to what I needed and then when you came you only came to give me an estimate and I needed the carpets cleaned that day. Had to hurry and find someone else that could do it.
Very disappointed.
Clean carpets thoroughly with no lasting residue. Nice employees. Knowledgable.
No chemicals are used and that's makes me feel comfortable for family and pets
When you clean my old carpets, even though they don't look new again (I don't ask the impossible!!), the stay looking clean for months, rather than a few weeks, which is what I've experienced with other carpet cleaning services.
Your techs were friendly and informative. He even took the time to show me the equipment and explain the technology.
Quick drying carpet cleaning
I was so pleased with your flexibility and kindness. You guys showed up right on time when you quoted me you would show up, and called us with a heads up. I'm so impressed! Thank you so much!
I love the results, clean carpets without the residue.
I didn't receive a call from your call center before the day of my appointment so I had to call at 730 the morning of. After being told my appointment would be at or after 1 PM and that I would receive another call when the technician was at the job before mine, the technician called me approx 1030 and said he was 15 minutes away. Although being early isn't neccesarily a bad thing, 2 1/2 hours early was a bit too early. I wasn't quite ready. But I will say the technician was very helpful and accommodating and I was very impressed with him.
So I would say that making sure the calls that are supposed to happen are happening.
My only concern is that this morning, well over 12 hours later, the carpets were still damp. So I think the 4 to 6 hour drying time is unrealistic.
Very kind employees. They ask for my approval, and if there is anything else I need. Clean and professional.
My carpets and sofa look fantastic! And they called and got here earlier than I expected (which I was hoping for). The technician was wonderful. Honestly, best carpet cleaning experience yet!
The technician was very willing to listen to my needs. The carpets look great!
Timely
Convenient
Reasonably priced
The professionalism, dedication, and care shown by the carpet cleaners...The speed that carpets dry out.
I am a property manager. I specifically told the person I scheduled with that I would be paying by credit card at the end of the cleaning. They told me it would be around $90 to do the cleaning and pet treatment on one bedroom. The guy that did the cleaning collected from the tenant and it ended up being $479 which is a huge difference. I should have been called and told the price before the cleaning ever took place. You could replace more than the carpet and pad for the price we were charged. I will never use you again for my business! Very unhappy with your company. I called to talk to someone about this and they could not help me so they said a manager would call me and they never have it has been a week ago.
Not sure there is anything you could do to improve. I guess if someone asks I would say maybe you oughta give Zerorez a shot, they got our carpets pretty clean.
Great service techs
I was a bit disappointed that a few spots wouldn't come out. I guess if you can magically remove anything you can have a ten.
Good thorough cleaning.
Overall it was a good experience. The $100 minimum is a little annoying.
my carpet isn't as clean a week later as it was the day of
I like that my carpet feels clean and light after your employee's are finished
The rugs always come back bright. Maual
Cleaned well, took stains and bad smell out.