Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31039 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 5, 2014 — Rated 9 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Cleaned well, took stains and bad smell out.

Report a concern   September 5, 2014 — Rated 8 out of 10 by C.S.P. Zerorez Salt Lake City
What could we do to improve?

Figure out a way to clean the edges of the carpet that are right against the wall. I wish I had some how scrubbed or pre-treated it along all the edges myself but I figured you would have a tool to do this.

Report a concern   September 5, 2014 — Rated 10 out of 10 by T.B. Zerorez Salt Lake City
What do you like about our products and services?

My carpets looked, smelt and felt new.

Report a concern   September 5, 2014 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

How we'll the carpet came clean without harsh chemicals

Report a concern   September 5, 2014 — Rated 10 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

Chemical free and the carpets look like new!

Report a concern   September 5, 2014 — Rated 5 out of 10 by C.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

did not listen to what I needed and then when you came you only came to give me an estimate and I needed the carpets cleaned that day. Had to hurry and find someone else that could do it.
Very disappointed.

Report a concern   September 5, 2014 — Rated 9 out of 10 by T.J. Zerorez Salt Lake City
What do you like about our products and services?

Clean carpets thoroughly with no lasting residue. Nice employees. Knowledgable.

Report a concern   September 5, 2014 — Rated 8 out of 10 by E.W. Zerorez Salt Lake City
What could we do to improve?

pricing

Report a concern   September 5, 2014 — Rated 10 out of 10 by C.D. Zerorez Salt Lake City
What do you like about our products and services?

No chemicals are used and that's makes me feel comfortable for family and pets

Report a concern   September 5, 2014 — Rated 10 out of 10 by M.L.D. Zerorez Salt Lake City
What do you like about our products and services?

When you clean my old carpets, even though they don't look new again (I don't ask the impossible!!), the stay looking clean for months, rather than a few weeks, which is what I've experienced with other carpet cleaning services.

Report a concern   September 5, 2014 — Rated 10 out of 10 by A.E. Zerorez Salt Lake City
What do you like about our products and services?

Your techs were friendly and informative. He even took the time to show me the equipment and explain the technology.

Report a concern   September 4, 2014 — Rated 9 out of 10 by Mindi Robbins Zerorez Salt Lake City
What do you like about our products and services?

Quick drying carpet cleaning

Report a concern   September 4, 2014 — Rated 10 out of 10 by Leslee Lundgren Zerorez Salt Lake City
What do you like about our products and services?

I was so pleased with your flexibility and kindness. You guys showed up right on time when you quoted me you would show up, and called us with a heads up. I'm so impressed! Thank you so much!

Report a concern   September 4, 2014 — Rated 10 out of 10 by A.F. Zerorez Salt Lake City
What do you like about our products and services?

I love the results, clean carpets without the residue.

Report a concern   September 4, 2014 — Rated 8 out of 10 by M.H. Zerorez Salt Lake City
What could we do to improve?

I didn't receive a call from your call center before the day of my appointment so I had to call at 730 the morning of. After being told my appointment would be at or after 1 PM and that I would receive another call when the technician was at the job before mine, the technician called me approx 1030 and said he was 15 minutes away. Although being early isn't neccesarily a bad thing, 2 1/2 hours early was a bit too early. I wasn't quite ready. But I will say the technician was very helpful and accommodating and I was very impressed with him.
So I would say that making sure the calls that are supposed to happen are happening.

Report a concern   September 4, 2014 — Rated 8 out of 10 by V.R. Zerorez Salt Lake City
What could we do to improve?

My only concern is that this morning, well over 12 hours later, the carpets were still damp. So I think the 4 to 6 hour drying time is unrealistic.

Report a concern   September 4, 2014 — Rated 10 out of 10 by R.A.M. Zerorez Salt Lake City
What do you like about our products and services?

Very kind employees. They ask for my approval, and if there is anything else I need. Clean and professional.

Report a concern   September 4, 2014 — Rated 10 out of 10 by Janice Johnson Zerorez Salt Lake City
What do you like about our products and services?

My carpets and sofa look fantastic! And they called and got here earlier than I expected (which I was hoping for). The technician was wonderful. Honestly, best carpet cleaning experience yet!

Report a concern   September 4, 2014 — Rated 9 out of 10 by O.J. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very willing to listen to my needs. The carpets look great!

Report a concern   September 4, 2014 — Rated 9 out of 10 by R.P. Zerorez Salt Lake City
What do you like about our products and services?

Timely
Convenient
Reasonably priced

Report a concern   September 4, 2014 — Rated 9 out of 10 by D.R. Zerorez Salt Lake City
What do you like about our products and services?

The professionalism, dedication, and care shown by the carpet cleaners...The speed that carpets dry out.

Report a concern   September 4, 2014 — Rated 1 out of 10 by J.L.A. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I am a property manager. I specifically told the person I scheduled with that I would be paying by credit card at the end of the cleaning. They told me it would be around $90 to do the cleaning and pet treatment on one bedroom. The guy that did the cleaning collected from the tenant and it ended up being $479 which is a huge difference. I should have been called and told the price before the cleaning ever took place. You could replace more than the carpet and pad for the price we were charged. I will never use you again for my business! Very unhappy with your company. I called to talk to someone about this and they could not help me so they said a manager would call me and they never have it has been a week ago.

Report a concern   September 4, 2014 — Rated 8 out of 10 by T.D. Zerorez Salt Lake City
What could we do to improve?

Not sure there is anything you could do to improve. I guess if someone asks I would say maybe you oughta give Zerorez a shot, they got our carpets pretty clean.

Report a concern   September 4, 2014 — Rated 10 out of 10 by E.T. Zerorez Salt Lake City
What do you like about our products and services?

Great service techs

Report a concern   September 4, 2014 — Rated 8 out of 10 by T.K. Zerorez Salt Lake City
What could we do to improve?

I was a bit disappointed that a few spots wouldn't come out. I guess if you can magically remove anything you can have a ten.

Report a concern   September 3, 2014 — Rated 9 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

Good thorough cleaning.

Report a concern   September 3, 2014 — Rated 8 out of 10 by D.T. Zerorez Salt Lake City
What could we do to improve?

Overall it was a good experience. The $100 minimum is a little annoying.

Report a concern   September 3, 2014 — Rated 7 out of 10 by R.A. Zerorez Salt Lake City
What could we do to improve?

my carpet isn't as clean a week later as it was the day of

Report a concern   September 3, 2014 — Rated 9 out of 10 by K.C. Zerorez Salt Lake City
What do you like about our products and services?

I like that my carpet feels clean and light after your employee's are finished

Report a concern   September 3, 2014 — Rated 10 out of 10 by G.K. Zerorez Salt Lake City
What do you like about our products and services?

The rugs always come back bright. Maual


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