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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Before Zerorez came I was thinking we needed new carpet. I am happy to report that that is not the case. My carpet and tile look close to new. I am so pleased with the results. I love that there is no residue left on the carpet for dirt to build up on and that my grout is sealed. The carpet dried fast. The Tech asked me to approve the area before he moved on. He was very professional. My kids even noticed the amazing results. Maybe this will help them keep their rooms clean. We shall see. :) Thanks Zerorez!!
I did not know when I got my online quote that air duct cleaning supplies were separate, so when my technician showed up and I asked if he could do the air ducts, he had to call another technician to get the cleaning supplies. He did a great job and was very friendly. (Sorry, I should have done this survey earlier! I forget his name-I think it was Bobby-a very tall man). But I think on the webpage it could have been better-explained how making that estimate works.
The carpets looked GREAT- so product and service were successful!
They were very flexible about my time schedule and very understanding
I like that the carpets aren't being filled with shampoos that will build up a residue and collect dirt.
EVERYTHING! I appreciate that you stand behind your product. Chris and his assistant were great. We had a particularly challenging stain that took a lot of additional effort on Chris' part and the results were as hoped, perfect. Thank you.
Love how soft the carpets are after being cleaned. Isaias came to our home and suggested certain treatments for my pet problems. He was very detailed and thorough in his cleaning. I love your products and am impressed with your staff.
That you call for payment when I cannot be there when you are done
Professional and knowledgable
the representative was very good! he did an excellent job
Just had a good experience with George Pedroza. He was very kind and answered all of our concerns. To be honest, I'm not sure I noticed a difference yet from other cleaning methods, but I would use you again because George helped us feel comfortable with the process.
There was damage to our home that the techs didn't tell us about. We are working to get it fixed.
they do a great job, very professional and helpful in answering questions.
Great results! The staff was great two, the technician who performed the cleaning was great!
Zerorez was quick and efficient and addressed my concerns. I especially like that the carpet feels fresh and clean without any residue.
I paid the extra money for the pet cleaning and all of the stains are still there. They aren't dark but I can still see the circle. They were there the night after it was cleaned. I'm not happy with the way it looks and won't recommend you to my friends.
Did a good job.
Great stain removal(removed a 4year ink stain), great natural carpet cleaner, Luis was very professional and courteous and thorough. Great Val Pak coupon and receipt sent to email. Very fast service, looks great!
Well done and quick. No residue
Showed up on schedule, dealt with filthy carpet, eliminated some nasty stains, killed pet odor.
Your people are so kind and helpful. I always feel that I and my home will be treated with respect. Isaiah and Paul did a great job! Thank you!
Service was good and the technicians were willing to move furniture to get carpet clean.
It took much longer for carpets to dry than what we had been told. Weather may have been a factor with the humidity. Found one small place that doesn't yet look clean that we didn't notice during the walk through. Our problem.
we were very happy with the results of your service
Professional and friendly service.
The quality of cleaning and no residue.
Did a great job on getting our carpet cleaned without leaving a residue or spreading around the dirt and making the rest of our carpet look dingy.
Very happy with the job.
He was friendly but professional. He listened to my needs and responded with the information that I needed. He was diligent and consistent with the cleaning of my carpets. He made professional suggestions about keeping my carpets cared for. Although it was after 5:00 pm and he had been up since 5:30 am, he still worked hard and did a superior job in cleaning my carpets. His manner was respectful and he was not intrusive at all. His skill level in communication and his work are commendable. I wouldn't hesitate to tell my friends and neighbors about him and the service he provided.
Carpets look wonderful and stay clean for a long time. Very professional company with all the people I dealt with.
The techs were friendly, efficient, careful, and did a very good job. Carpets felt soft when dried.