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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I really enjoyed the attitude of my technician. Came on time and got right to work.
Always comes on time and notifies us ahead of time, comes with booties and is careful going through house...always works hard to make our carpet look spectacular! We only have Zerorez come do our carpets...have tried others in the past...not been happy with them, and since we started using Zerorez, have always been pleased with the final outcome.
How clean it gets my carpets
I appreciated the quality of the service. My carpets were much cleaner after. I was a little disappointed in the time. From the time you first called to say the tech was 45 min away, it was 3 hours before he actually came to my door. One of the reasons I chose Zerorez was because my friend recommended you - she said "they give you a time, not just big window of time." That was definitely not my experience. Having said that, the tech was super friendly and did a great job. I would call you again, but make sure I had the whole day open.
While your representative seem to be a very nice man, he arrived 1 1/2 hours after the phone call I got that said he was going to be there soon. His van was low on gas so he had to leave to go fill it up part way thru the job. It was well after 9 PM before he left. I signed off on the job, just to get him gone! But the carpet has a lot of spots left on it. I have used your service twice before and was happy with it. But after this job, I don't think I can recommend you.
Quick, professional and great results
The experience was bad from the moment I scheduled the appointment. I previously used zero Rez but it must gave been the Murray franchise that is no longer in business. Guy had water all over my living room trying to clean a love seat. Won't use you EVER again. Nothing special about your water except that it made a huge mess.
You were quick and professional.
Still clean after several weeks.
Kyle was very polite and efficient. He was careful to explain everything. He worked very hard and got finished fast! We love the way our carpets look! Thank You.
You did a great job and the person I had do my carpets was knowledgable and polite.
Safe and effective products, and I appreciated the prompt, friendly service.
They were on time, efficient, friendly, and most importantly they did a great job.
More thorough job when cleaning upholstery
They have been around along time and seem to do a good job.
I like that there are no chemicals or soaps going into my carpet.
I like that you don't leave a residue on my carpet or tile.
First time using Zerorez, came highly recommended. Brady was on time, efficient and knowledgeably explained our options for treating pet stains in a double-wide mobile home rental. The cleaning worked wonders on the stains and the home actually smells good now! Even better, carpets are soft, no residue! Highly recommend their services, thanks! GSJ
The service has been excellent. We have used you for several years and our carpets have always looked new.
Clean carpet, good service
Carpet looked new! Zerorez employee worked hard and fast.
I love the citrus scent you have to make the rooms smell so clean and fresh.
I like everything but it took 2 full days to dry. I put a posting on my FB page and have had five friends book
Everything was great. I had arranged to have the cleaner at my house between 8-8:30 because I was leaving out of town for the weekend. There was a problem with someone on your end calling in sick. Everything worked out I would have liked a call to let me know what was going on. I am very happy with the work that the carpet technician performed.
The lack of chemical smell and stiff carpet fibers
The drying time was no different than other carpet cleaners I have used in the past.
I was never informed about the $10.00 tack on fee with two telephone calls and in person.
It cost me more than I would normally pay.
The tec who cleaned the carpets did an execellent job and was very polite and very thural.
The carpet feels clean and you don't feel residue in the carpet because you don't use shampoo. I love it!
We're very happy with Zerorez, and are only disappointed that it's such a big job for us personally when it comes to moving the furniture prior to having carpets cleaned. If that weren't burdensome, we'd do it in a more frequently. Your employees are articulate and very willing to help, but we're aware it's our responsibility to move all furniture.
Sincerely,
David and Name removed
Our carpets turned out very nice. Our technician was very honest and nice to deal with.
I feel that there are some areas that are not cleaned very well, the border line with the tile in the kitchen looks clean in some areas but dirty along some other areas.
the very first step in the stairs is still dirty. i feel that that were some areas that were not cleaned throughly