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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love the way my carpets look every time you clean them! I love the service I get from your technicians and this time was especially great. He did a fantastic job and it was a difficult approach and very complicated getting all the hoses and equipment up to the loft in our cabin. I had almost decided to just rent some equipment and try and do it myself, but your technician was great to work with!
Their professionality.
Friendly service. Excellent cleaning.
Crew was very professional. carpet looks great & the vents were badly in need of cleaning.
I have 32 grand kids that come over all the time so I am loving that zerorez cleans with no chemicals!! And the boys that did the cleaning were good hard workers and very polite. Zerorez is the only carpet cleaning co.I will call when I need my carpets cleaned again!!! Debra
Juan, the tech was great. He was able to explain the process and did a great job.
The carpets and tile looked great when he was done, and as advertised, their was no residue on the carpet!
I dont feel like your product works.
the scheduling need some work they changed my appointment 3 times due to the lady making the appointments
I like that less water is used and no chemicals. Also both Andrew and Rick were very polite and hard working. They answered all my questions and made sure that I was satisfied with their work. They both did a great job and represented your company very well. First name removed M.
Educational and clean carpets. Andrew was very pleasant to work with as was Gaylord.
Your technician was excellent. He did a fabulous job
Got my carpets clean
Very professional! The representative was careful and took time to do a beautiful job. The cleaning was for my elderly Mother-In-Law who is 91 years of age and homebound. She is very happy and her carpets and house smell really fresh and clean. Thanks for a job well done!
The results were amazing! I love the lack of residue and the use of a safe, non-toxic cleaning process. Our technician, George, was informative, thorough, friendly, and professional. We will definitely use Zerorez in the future.
My carpets look like new, I am so happy, Also had a recliner cleaned, and it looks amazing. The carpets dry so quickly, and I like there there are no chemicals used. See you again in six months.
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Very pleased with the results. The young man,Angelo,did a great job cleaning,and demonstrating.
That there are no substances left in the carpet after it is cleaned. Your employees are always respectful.
no chemicals
Over priced for the service I received
You guys were awesome my tech was very friendly and explained everything while he was treating my carpets. Plus you guys were able to come out the same day I called.
Considerate and thorough service!
The results are 100 times better than other carpet cleaner methods we've used. Love zerorez. They are always attentive, professional, and carpet looks and feels fantastic. You can tell there's no residue, funky smells.
You fixed the carpet. Thanks!
the job was very well, we were completely satisfied.
It stays looking better longer
I wouldn't send the new guy to long time customers. I would not recommend after my last cleaning but based on prior experiences. My carpets were the more wet for longer than I have ever experienced with you. They were not as clean as usual and my set time that I validated twice, was compromised for what would be convienent for your business. This may be my last visit or at the least I will check on who is coming and prior experience.
My service man was very thorough and pleasant. He came back to redo a couple of tough spots and was very polite and kind about it. My carpet looks great and feels soft and new. Thanks.
The service man was very nice. He was willing to do more than I had originally asked for, which I appreciated very much. He was also nice enough to tellme how much the extra kitchen floor would be and also a wool rug if I was interested. I had two area rugs I had done. One was from a high traffic area. There must have been a lot of dust in the space between the carpet and it's backing. When we put the rug back in it's place a lot of dust came out on the floor. We spent a while vacuuming up the back of the rug to get rid of the dirt. It was probably just too old and dirty to clean. But I appreciate that he tried. You probably wouldn't have known without moving the rug again and we had to wait for it to dry to go on the wood floor. It just made us wonder how much dirt the carpet cleaning got out when so much was left in the rug. But, like I mentioned earlier, it wasprobably that the rug was too old and hadn't been cleaned as often as the carpets. There isn't really anything that needs to be done. But thanks for the offer.
No chemicals or fragrances (I'm allergic to fragrances), fast dry time, friendly and professional staff.
You do outstanding work. The carpet is really clean and stays that way for a long time. No other carpet cleaning company does better.