Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31039 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 19, 2014 — Rated 10 out of 10 by C.F. Zerorez Salt Lake City
What do you like about our products and services?

Expert workmen and excellent results. (Although the carpets took nearly 24 hours to dry.)
Report a concern   October 19, 2014 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Quick, efficient and clean!
Report a concern   October 19, 2014 — Rated 10 out of 10 by Lauren Raeder Zerorez Salt Lake City
What do you like about our products and services?

Professional and friendly technicians. Went beyond and did my stairs for free! Thank you! Great experience!
Report a concern   October 18, 2014 — Rated 10 out of 10 by A.G. Zerorez Salt Lake City
What do you like about our products and services?

Efficient, quick, & clean!
Report a concern   October 18, 2014 — Rated 9 out of 10 by A.C. Zerorez Salt Lake City
What do you like about our products and services?

You do what you say and fix your mistakes.
Report a concern   October 18, 2014 — Rated 10 out of 10 by D.R.H. Zerorez Salt Lake City
What do you like about our products and services?

Excellent
Report a concern   October 18, 2014 — Rated 10 out of 10 by Janet Christensen Zerorez Salt Lake City
What do you like about our products and services?

Professional and thorough
Report a concern   October 18, 2014 — Rated 10 out of 10 by Valeen Zumbrunnen Zerorez Salt Lake City
What do you like about our products and services?

The tech. that came to my house was very professional and did a great job.
Report a concern   October 18, 2014 — Rated 10 out of 10 by Paula Swenson Zerorez Salt Lake City
What do you like about our products and services?

I have loved my experience with Zerorez from the very first phone call to the final carpet cleaning experience. The customer service is very friendly and professional. When the two gentleman, Jason and Angelo came to clean my carpets, they were very informative, thorough, and professional. They did a great job! I will recommend Zerorez to all my friends and neighbors and will definitely use them again!
Report a concern   October 18, 2014 — Rated 10 out of 10 by Xandra Wille Zerorez Salt Lake City
What do you like about our products and services?

It smells so great and the customer service was so friendly
Report a concern   October 18, 2014 — Rated 10 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look like they are new. Wendy was wonderful and did a great job. There were a couple of really dirty spots on the carpets and Wendy worked until they were gone. She is wonderful and I will request her the next time I call to get my carpets cleaned. Your product is the best. Thanks
Report a concern   October 18, 2014 — Rated 10 out of 10 by Walt Layton Zerorez Salt Lake City
What do you like about our products and services?

The young man who cleaned my carpets today was very thorough in explaining the process as well as any on-going specials. He invited me to inspect his work. I would definitely refer your company and this representative whenever possible.
Report a concern   October 17, 2014 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

Everything! I appreciate that the carpet usually dries very quickly, the service associate is professional and thorough, and that there are no chemicals used in the cleaning process.
Report a concern   October 17, 2014 — Rated 10 out of 10 by K.O. Zerorez Salt Lake City
What do you like about our products and services?

Wendy did an excellent job.
Report a concern   October 17, 2014 — Rated 10 out of 10 by M.K.H. Zerorez Salt Lake City
What do you like about our products and services?

I liked Luke's service on my carpets and his honesty in letting me know costs before doing the job. He was efficient and thorough. The carpets look great!
Report a concern   October 17, 2014 — Rated 6 out of 10 by D.L.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I own and have rental properties and so I need to call in to get the specifics right. With this last job, I asked that the technician call another phone number to be met @ the address. The CS representative assurred me this message would be relayed in a timely manner. He never got the call.
Report a concern   October 17, 2014 — Rated 10 out of 10 by C.E. Zerorez Salt Lake City
What do you like about our products and services?

Chris the technician I had was very thorough and friendly and very informative about the product
Report a concern   October 17, 2014 — Rated 10 out of 10 by M.H. Zerorez Salt Lake City
What do you like about our products and services?

Appreciate the attention to detail.
Report a concern   October 17, 2014 — Rated 10 out of 10 by S.G. Zerorez Salt Lake City
What do you like about our products and services?

The results are fantastic and the people who provided the services went above and beyond.
Report a concern   October 17, 2014 — Rated 10 out of 10 by P.W. Zerorez Salt Lake City
What do you like about our products and services?

Good quality service. Well trained professional people.
Report a concern   October 17, 2014 — Rated 9 out of 10 by E.A.W. Zerorez Salt Lake City
What do you like about our products and services?

Juan was friendly and cleaned our carpets almost like new. I would recommend anyone to call Zerorez.
Report a concern   October 17, 2014 — Rated 10 out of 10 by M.T. Zerorez Salt Lake City
What do you like about our products and services?

Bobby Brown. He explained things so well, answered my questions, and was so knowledgeable!
Report a concern   October 17, 2014 — Rated 9 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

The carpets dry quickly and once you clean my carpets they stay clean for quite awhile. Your employees did a very good job.
Report a concern   October 17, 2014 — Rated 9 out of 10 by C.F. Zerorez Salt Lake City
What do you like about our products and services?

Prompt, friendly, dried faster than I thought
Report a concern   October 17, 2014 — Rated 10 out of 10 by N.C. Zerorez Salt Lake City
What do you like about our products and services?

The service was timely and performed as advertised.
Report a concern   October 16, 2014 — Rated 10 out of 10 by K.D. Zerorez Salt Lake City
What do you like about our products and services?

We were really impressed with how clean our carpets were.
Report a concern   October 16, 2014 — Rated 10 out of 10 by D.A. Zerorez Salt Lake City
What do you like about our products and services?

getting the heavy stains out of my carpet, i was very impressed
Report a concern   October 16, 2014 — Rated 9 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

Professional and thorough
Report a concern   October 16, 2014 — Rated 9 out of 10 by Holly Jones Zerorez Salt Lake City
What do you like about our products and services?

Polite timely technicians
Report a concern   October 16, 2014 — Rated 6 out of 10 by C.V. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I had couches cleaned. Looks great but the residue left behind took me well over an hour to clean. My laminate flooring had milky white substances dried and my laptop and two end tables that were several feet from the couches had what I would call castoff or overspray on them... Along with my big screen TV and TV stand. With respect, the couches were cleaned great but what was left behind makes me say the $200 bill was not worth it to me. What could be done to make it right... Credit me some money back for my time and effort to clean what the technicians didn't clean and cause problems between myself and my roommate. Or simply make sure any messes are cleaned before technicians leave.

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