Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31039 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 8, 2014 — Rated 9 out of 10 by R.T. Zerorez Salt Lake City
What do you like about our products and services?

Customer service

Report a concern   October 8, 2014 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

I always feel that my carpets and area rugs are really clean. Your service employees are very friendly and always have me check it several times before I pay. I appreciate the service that I have always had with zerorez!

Report a concern   October 8, 2014 — Rated 10 out of 10 by K.O. Zerorez Salt Lake City
What do you like about our products and services?

They're cleaner than other cleaning processes.

Report a concern   October 8, 2014 — Rated 10 out of 10 by S.D. Zerorez Salt Lake City
What do you like about our products and services?

Excellent job!

Report a concern   October 8, 2014 — Rated 9 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

We especially like the fact that there is no residue left in our carpets when you clean them. Chris did a great job this last time. He listened to concerns I had about certain spots in my carpets and suggested solutions to those problems.

Report a concern   October 8, 2014 — Rated 7 out of 10 by K.D. Zerorez Salt Lake City
What could we do to improve?

The guy was running quite a bit behind schedule and the place where he did the pet treatment feels like there is residue left.

Report a concern   October 8, 2014 — Rated 9 out of 10 by P.B. Zerorez Salt Lake City
What do you like about our products and services?

Your workers are skilled, pleasant, clean, and considerate.

Report a concern   October 8, 2014 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

Great service and end product.

Report a concern   October 8, 2014 — Rated 10 out of 10 by Marcel Cochegrus Zerorez Salt Lake City
What do you like about our products and services?

Reliable and no chemical residues

Report a concern   October 7, 2014 — Rated 7 out of 10 by C.J. Zerorez Salt Lake City
What could we do to improve?

A couple of small things were in the way of his machine and he could have moved them. I felt that the protectant was quite expensive.
The rest was very well done and I liked the way he asked me to check each area.

Report a concern   October 7, 2014 — Rated 10 out of 10 by S.D. Zerorez Salt Lake City
What do you like about our products and services?

Competent professional service

Report a concern   October 7, 2014 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

On time and great people.

Report a concern   October 7, 2014 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

I have never used Zerorez in the past, and my carpets have NEVER been cleaned! I have 4 cats and 2 dogs that have just ruined my carpet to no repair. So i called Zerorez and asked them to come and clean the carpets, and to be honest i wasn't expecting much. MY CARPETS ARE DISGUSTING! But Zerorez came and when i got home i was BLOWN AWAY! My carpets were free of pet smells and it looked FANTASTIC! I will recommend this service to anyone and everyone! I was VERY SATISFIED!

Report a concern   October 7, 2014 — Rated 9 out of 10 by M.P. Zerorez Salt Lake City
What do you like about our products and services?

After the second guy came back, it was easy to notice the first guy did a poor job. The second guy even acknowledged that. After the second cleaning of the problem area, there was a big difference. We wished the rest of the areas we had done would have been done right the first time.

Report a concern   October 7, 2014 — Rated 9 out of 10 by B.T.H. Zerorez Salt Lake City
What do you like about our products and services?

It got all the stains out, and they were bad.

Report a concern   October 7, 2014 — Rated 9 out of 10 by K.P. Zerorez Salt Lake City
What do you like about our products and services?

It's cleaned with just water and no chemicals.

Report a concern   October 7, 2014 — Rated 10 out of 10 by T.S. Zerorez Salt Lake City
What do you like about our products and services?

The carpets look very clean. I am optimistic that they will stay clean w/o the residue showing through. I am very pleased.

Report a concern   October 7, 2014 — Rated 4 out of 10 by B.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Too many hidden cost. The price per room was not the actual price. Then when the total came back at over double the anticipated price. The experience was very disappointing.
We were told the technician would be out at a given time and then calls to say they will be much later. This was very disappointing as well. The cleaning job was good, but not great.
Overall the experience was disappointing. I will try a different company next time.

Report a concern   October 7, 2014 — Rated 10 out of 10 by M.L.F. Zerorez Salt Lake City
What do you like about our products and services?

I like the fact that there is no soap residue left in the carpet after cleaning, that your technicians are almost always courteous and knowledgeable, and that your prices are affordable

Report a concern   October 7, 2014 — Rated 10 out of 10 by David Dredge Zerorez Salt Lake City
What do you like about our products and services?

You kept coming back until all the spots were out.

Report a concern   October 7, 2014 — Rated 10 out of 10 by J.Y. Zerorez Salt Lake City
What do you like about our products and services?

My carpet looks wonderful and like brand new. I was very impressed with the guy that cleaned the carpets. He spent time going over things that would be a problem, had me check things out as he went along and ask if he needed to redo anything. He explained about the pet areas and how they could help.

Report a concern   October 7, 2014 — Rated 9 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Very profesonal and courteous.

Report a concern   October 7, 2014 — Rated 10 out of 10 by C.G. Zerorez Salt Lake City
What do you like about our products and services?

the last two services have had disappointments that were immediately taken care of. superb customer service. very quick to respond and go above and beyond.

Report a concern   October 6, 2014 — Rated 10 out of 10 by Sharon Bodily Zerorez Salt Lake City
What do you like about our products and services?

The techs were accommodating and careful not to damage woodwork and furniture. My carpets looked amazing: like new.

Report a concern   October 6, 2014 — Rated 10 out of 10 by R.C. Zerorez Salt Lake City
What do you like about our products and services?

The technician was excellent. He carefully reviewed everthing that needed to be done and consulted me on different options. Of course the result speaks for itself. It looks great!

Report a concern   October 6, 2014 — Rated 10 out of 10 by Karen Andersen Zerorez Salt Lake City
What do you like about our products and services?

Mike was AWESOME and incredibly professional to work with. Our carpets look NEW. No, really....NEW! Grease stains...gone. Oil stains...gone. Amazing.

Thanks very much!

Report a concern   October 6, 2014 — Rated 10 out of 10 by K.Q. Zerorez Salt Lake City
What do you like about our products and services?

I like the fact that you don't need to use shampoo to get the cleaning power you achieve.

Report a concern   October 6, 2014 — Rated 10 out of 10 by K.T. Zerorez Salt Lake City
What do you like about our products and services?

Our service team were extremely accommodating and helpful.

Report a concern   October 6, 2014 — Rated 10 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

The whole thing!

Report a concern   October 6, 2014 — Rated 9 out of 10 by Cindy Poulson Zerorez Salt Lake City
What do you like about our products and services?

I appreciated the honest communication about what was possible witht he pet stains that we had in our family room.


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