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31039 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I always feel that my carpets and area rugs are really clean. Your service employees are very friendly and always have me check it several times before I pay. I appreciate the service that I have always had with zerorez!
They're cleaner than other cleaning processes.
Excellent job!
We especially like the fact that there is no residue left in our carpets when you clean them. Chris did a great job this last time. He listened to concerns I had about certain spots in my carpets and suggested solutions to those problems.
The guy was running quite a bit behind schedule and the place where he did the pet treatment feels like there is residue left.
Your workers are skilled, pleasant, clean, and considerate.
Great service and end product.
Reliable and no chemical residues
A couple of small things were in the way of his machine and he could have moved them. I felt that the protectant was quite expensive.
The rest was very well done and I liked the way he asked me to check each area.
Competent professional service
On time and great people.
I have never used Zerorez in the past, and my carpets have NEVER been cleaned! I have 4 cats and 2 dogs that have just ruined my carpet to no repair. So i called Zerorez and asked them to come and clean the carpets, and to be honest i wasn't expecting much. MY CARPETS ARE DISGUSTING! But Zerorez came and when i got home i was BLOWN AWAY! My carpets were free of pet smells and it looked FANTASTIC! I will recommend this service to anyone and everyone! I was VERY SATISFIED!
After the second guy came back, it was easy to notice the first guy did a poor job. The second guy even acknowledged that. After the second cleaning of the problem area, there was a big difference. We wished the rest of the areas we had done would have been done right the first time.
It got all the stains out, and they were bad.
It's cleaned with just water and no chemicals.
The carpets look very clean. I am optimistic that they will stay clean w/o the residue showing through. I am very pleased.
Too many hidden cost. The price per room was not the actual price. Then when the total came back at over double the anticipated price. The experience was very disappointing.
We were told the technician would be out at a given time and then calls to say they will be much later. This was very disappointing as well. The cleaning job was good, but not great.
Overall the experience was disappointing. I will try a different company next time.
I like the fact that there is no soap residue left in the carpet after cleaning, that your technicians are almost always courteous and knowledgeable, and that your prices are affordable
You kept coming back until all the spots were out.
My carpet looks wonderful and like brand new. I was very impressed with the guy that cleaned the carpets. He spent time going over things that would be a problem, had me check things out as he went along and ask if he needed to redo anything. He explained about the pet areas and how they could help.
Very profesonal and courteous.
the last two services have had disappointments that were immediately taken care of. superb customer service. very quick to respond and go above and beyond.
The techs were accommodating and careful not to damage woodwork and furniture. My carpets looked amazing: like new.
The technician was excellent. He carefully reviewed everthing that needed to be done and consulted me on different options. Of course the result speaks for itself. It looks great!
Mike was AWESOME and incredibly professional to work with. Our carpets look NEW. No, really....NEW! Grease stains...gone. Oil stains...gone. Amazing.
Thanks very much!
I like the fact that you don't need to use shampoo to get the cleaning power you achieve.
Our service team were extremely accommodating and helpful.
The whole thing!
I appreciated the honest communication about what was possible witht he pet stains that we had in our family room.
Customer service