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Guest Testimonials
The food, screen clarity and chairs. We love Embassy. However our experience yesterday was not pleasant unfortunately. I took my son to see "Joker". His is 30 years old. A man came into our row reeking of alcohol. He couldn't find the number of his seat on his paper so asked me what seat he is supposed to sit in. Then he asked my son if you all have in theatre service to serve beer. We told him he has to go to the counter in the main lobby. They don't deliver food into the main theater. He started talking loud, then his friend arrived and right after the movie started they still were making noise so moved to the end of our row by the stairs. Then their (mainly the one guy's) disturbance started bothering the lady in front. We thought she had gotten up to notify the manager as we were getting a little squirrelly. This is a movie about a mentally ill man shooting up people. My son and I stuck it out, afraid if one of us got up to notify a manager, then come back to our seat, then a manager arrived, we would be a target upon leaving the theatre. It just ruined it for us. Next time we will get up, notify a manager and leave the theatre to come back another time. We were also confident his behavior would be picked up by whoever was serving beer. It was just an awful, unnerving afternoon.
It's a very nice theater. It's clean and the staff are friendly and helpful.
Personable staff that rarely changes. Quiet theater. Neighborhood vibe. Good improvement in sound and seat quality.
Everything!! The seats, the screens, the sound the time shows they fit with my busy schedule cause they show different times and places
Friendly staff
Clean theatre
Clean restrooms
Love going to Embassy Santikos !
Santikos theatres I go to are always clean and the staff is friendly. I enjoy the comfort of the reclining seats.
friendly customer service, quality snacks, comfortable seating
The reclining seats are amazingly comfortable. The bar is really good
Nice theater, comfortable seats.
Friendly staff
Love the recliners in the theatre, staff was friendly and the food was good
The Embassy is my favorite theatre in San Antonio.
Always clean, good pretzels . Easy purchase online!
i am never able to add my reward number on line but when i get to Santikos I have never had an issue with your employees adding the points we purchased on line so im ok with that ......
Cleanliness, bar, and food!
seating
I enjoyed it. The new theater looks very neat and clean. I will be coming here more.
The ambiance, friendly service and comfortable reclining seating.
It’s a pleasant theater to spend a few hours with friends the food is good .
Great customer service and quick snack bar.
The chairs :)
Clean and friendly
Very clean and nice staff
Great seats, super sound systems, clean restrooms, & quick concession service!
I like the environment. The seats are very comfortable, and for Metropolitan Opera HD broadcasts, the sound system is good.
My one complaint is that during Met Opera intermissions, the lights in the theater are left down. As in the opera house, the lights should be on during intermissions!
Service
Experience
Cleanliness
Donations
Friendly staff!! Tasty food!! Pour your own butter!!! Recliners!!! Its fantastic!!!
I love the experience. My only issue is the bathrooms at the Embassy 14 could be kept up a little better, they look clean but sometimes there’s a smell. The smell might be linked to the drink machine located outside the bathroom, that possibly leaks, causing the theater to sometimes small like feet or mildew. The smell doesn’t start until you reach the carpet area for the hallway for theaters 1-7.
Skyler (at the front door) was awesome. She helped me work out an issue with some other members of my party. She was super helpful and genuine. The layout is beautiful! I'll be back soon!