- Phone: 210-798-9949
- Visit Website
Guest Testimonials
Staff were excellent. Popcorn great. Seats amazing. Thank you for a nice experience.
clean theaters and comfy seats
I have Always had a good experience it this theater. This past Wednesday wasn't a very good one. Ordered so.e chicken strips and and were they bad. Took them back got them exchanged figured I would get some better ones. Not successful though. Didn't want to miss my movie so just sucked it up and dispose of them after the move. Might just stick to a burger next time. Won't order strips ever again
Loved the ambiance. Cleanliness and the structure of the building
Seat, food, AVX, etc.
great and comfortable seats and surround sound
Staff is pleasant and friendly
The food is amazing. I love the reclining seats!
I enjoy the atmosphere and excellent staff . I do wish you could improve on the popcorn. Usually very dry. But the food we eaten we have enjoyed.
Food convenient. It all works. Gender neutral bathroom helps too!
Beautiful theatre with friendly help and great movie screens.
Friendly customer service agents
It was great!
Seats were comfortable even to be in the 2nd row
She was great
The VIP seating was exactly what we were looking for in our first movie at a theater since COVID. Great service from the waitstaff, solid food, and awesome seats!
Everyone is always friendly and helpful. I appreciate that santikos gives back to the community and that is the main reason why I choose santikos.
A Remarkable Turnaround: How Adam and the Movie Theatre Addressed My Concern
I recently had the opportunity to experience the exceptional customer service at Palladium | Santikos Entertainment, and I am delighted to share my journey with you. After my initial review expressing some concerns, I was pleasantly surprised by the swift and attentive response from Adam C. Moya, the Production Manager at the theater.
In my previous review, I had mentioned a few issues that I encountered during my visit. These concerns revolved around some inconveniences related to how our movie experience turned out that evening at the Mezz. However, Adam proved to be an outstanding professional, showing genuine concern for our experience and resolving these issues in a way that exceeded my expectations.
First and foremost, Adam reached out to me personally, acknowledging my feedback and thanking me for my candidness. As a fellow Military Veteran, his heartfelt connection instantly put me at ease and assured me that my concerns were taken seriously.
To address the seating situation, Adam went above and beyond by meticulously finding the best available seats for me. He even provided a photo of the seating arrangement, highlighting the rows and seats, which turned out to be the perfect choice for enjoying the movie with an optimal view of the screen. This level of attention to detail demonstrated Adam's commitment to ensuring that every guest has a comfortable and enjoyable experience.
Moreover, Adam kindly offered to assist with the ticketing process and generously provided the 5-ticket package and the mega combo, making my visit even more special and hassle-free. His selfless gesture and dedication to resolving my concerns left a lasting impression on me.
On the day of the event, I arrived at the theater filled with anticipation and excitement. As we settled into our excellent seats, I couldn't help but notice the friendly and helpful staff members who ensured that everything ran smoothly. The movie-watching experience was exceptional, and I couldn't have asked for a better time at the theater.
In conclusion, I am immensely grateful to Adam and the entire team at Palladium | Santikos Entertainment for their outstanding efforts in addressing my concerns and transforming my previous experience into an unforgettable one. Their commitment to providing exceptional customer service, coupled with Adam's personal touch, sets an example for other establishments to follow.
Without a doubt, I wholeheartedly recommend Palladium | Santikos Entertainment to anyone seeking a top-notch cinematic experience, backed by a team that genuinely cares about its guests. My faith in the theater's dedication to customer satisfaction has been reaffirmed, and I look forward to returning soon.
Thank you once again, Adam, for making our visit truly memorable.
Sincerely,
Jessica J. Cabrera
The whole experience!!
My experience with movie night is always a great experience. From the first encounter with ticket sales to the customer service desk. To the polite and friendly concession employees. Even after our movie the clean up crew is there ready to wish us a good day and take our empty popcorn buckets. We love our whole experience at Santikos!
Perfecto
Great variety of movies. Clean & friendly staff. Comfortable temperature in theatre.
Adam has given a timely response was very friendly and concerned with my opinion. He been very helpful thru out the week. He has shown why he's a Production Manager.
Great Service, Clean Environment, Great Movies!
Con: Too much salt on popcorn.
Great customer service
The over all experience great seats great customer service clean environment. But I will admit the prices on things are highly priced.
The theatre was clean, bathrooms were clean, staff was friendly. The recliner chairs were very comfortable.
clean theaters. friendly staff.
The theater is clean, comfortable, has lots of food options, and is always a great place to see a movie! The workers are kind. It is super convenient to order tickets on line and also allows you to choose/reserve your seats.
We had friends that went there recently and their truck was broken into. I just read about another vehicle break in within the last few days at your theater. Please put security in place to address this! It is too high a cost to have your vehicle broken into, just to see a movie!
I recently sent some feedback about a movie experience not wanting anything but in the spirit of making things better. I was pleasantly surprised to not only get a response but to hear that action was being taken to remediate the concerns. Working with Adam has been very constructive and appreciate his prompt response.