Member Testimonials
Front desk personnel are very personable and responsive to requests.
Friendly staff and open to suggestions and follow through with suggestions
Clean, lots of equipment, friendly staff, accommodating hours
Clean and friendly staff
Friendly staff, numerous equipment options, cleanliness, and location.
Open all the time. Friendly staff. Nice array of machines and equipment
I enjoying coming to Fitness Factory to take a variety of fitness classes. The facility is clean, the staff are all friendly, and helpful and the instructors are fantastic! I belonged to a gym 5 minutes from my house and barely went! Now I am 15 minutes from home at FF and attend classes 4 times a week. That says it all! Never been happier at any other gym!
Friendly staff. Good deals. Available equipment.
plenty of equipment available. Swimming pool.
Everything is great, new machines are awesome...but the sauna is constantly needing to be reset in the morning. I feel bad for Bill always having to deal with that with the morning crowd.
Recommend the place to anyone who asks me where they can go.
great location, love all the new improvements and equipment
Clean, plenty of room, friendly staff
I love the variety of classes, especially, the silver sneakers workout. What made the experience extra special is that before and after each class, people (both instructors and participants) approached me and asked if I liked the class, if I was coming back and what other classes will I be at. They gave me advise and encouraged me to take other classes. I really loved the friendliness of everyone!
Clean, convenient and so many health options available. Sauna and jacuzzi are a nice, relaxing and healing bonus. Staff is always helpful and friendly.
Cleanliness
Great customer service. Variety of weight lifting equipment and cardio equipment. The gym is always clean and the bathrooms too. Awesome gym!
I like the different equipment in Novi. I recommend putting instructions on the equipment on how to use them. Every now and then when trying to use a machine it would be broke.
Los empleados soy muy amables y serviciales y por las demás personas todo bien cada quien está pendiente a lo suyo. 10/10
Top notch friendly and professional staff that cares about the health and fitness of its members. Always offering an upbeat, encouraging attitude from staff!
Everyone is super friendly, helped me navagate through my first visit
Workers are nice!
Great staff. Clean locker rooms. Maintained equipment.
Good desk grew, friendly trainers, good cleaning crew... 50,000 sq feet, what's not to like? If someone is using something, there's always another machine to use...
Gym is very well laid out with very good equipment and very new. Would love to see an actual sauna with sauna benches and some real heat that would make this gym a 10 out of 10.
I like the fact that Club 24 is open 24 hours and has a lot of different machines.
Everything
Very clean
Everyone is so lovely and helpful. One thing I love is the group exercises, which push me to be the best, along with the motivation I've been missing for a couple of years. I will never change this now. Thank you...
Super friendly staff, ready to help with any issues. Amazing gym atmosphere
The gym is really clean and not too crowded. Keep up the good work. Helpful staff