Member Testimonials
It’s always clean, staff is always friendly and helpful.
It's a friendly and clean environment. If there is a machine you don't know there is always someone there more than happy to help.
The West Bank team is amazing and the equipment is clean and serviceable. I do wish we had more specialized lifting equipment on the main floor with the cardio equipment on the top floor.
people who work at this gym are all awesome always helpful and nice
Good staff and equipment
great environment
Very good range of the fitness equipment that I like to use. However the turf area is too small though and some of the machines although in good condition are low quality.
I have been at Fitness Factory over 35 years and I still enjoy going for the wonderful staff.
My favorite classes are spin, Zumba and sculpt and strengthening:)
Clean facilities; friendly staff.
Cleanliness, classes, sauna
Your service is very good. Your gym is so close in proximity to my office at JPM and that’s key to getting out after a good workout during the lunch hour. Your staff is very good and they’re friendly and attentive.
I like the variety of equipment and classes
Very clean and alot of space, just how I like it. Two thumbs up!
The exercise equipment in the pool.
Friendly Staff
Always get emails info on changes etc
Owner is friendly & pleasant to talk to amand and open to ideas
playing racquetball
Cleanest gym I’ve been to and equipment is well maintained
The price is right the people are great and the workers are very helpful
Many and broad range services/equipment
Knowledgeable team members
Super clean facility
Bright, well lit environment
Clean locker room and professional staff
love this gym. very clean
staff are very nice too
Kids club!
There is plenty of equipment available and the machines are always in working order. The facility is clean and the staff is friendly and welcoming.
I'm always greeted with a sincere "Hi, welcome back!", even if I don't go to the gym for months at a time. The new weight room upstairs is perfect for if you don't like a big crowd during busier times. And when I leave, the greeters always say "Take care!" while waving goodbye.
Clean, sauna isn’t crowded, a lot of equipment available, many amenities offered, open 24 hours.
24hr access
Low price
New equipment
The amenities, the classes, and the great staff.
Friendly, clean, great classes!
LOVE that you guys did some painting. The group training room looks great, the decals on the walls are so refreshing- helped elevate the place a bit.
Also cool to see you guys putting the QR codes on the machines to inform staff of any issues with them. Maybe a small poster upfront communicating what they are will help with engagement?
I think the biggest opportunity for a major improvement is the stretching area on that raised platform up the stairs in the corner. It’s typically empty. I think could be a good spot for either more turf, additional free weights or other machines…the stretching machines just seem underutilized.
Finally, a tiny nitpick is the turf in the back where the PT office used to be does seem over crowded with machines which seem to reduce the available turf to use for floor exercises. Especially with SGT using the other turf at the moment. Most people crowd by the open area by water fountains. Not sure what can be done about that but it’s something I’ve noticed.
Overall love the gym, love the classes offered, and the staff is always super friendly.
Thanks!!!
Staff is very nice and kind. Yoga instructor was wonderful as is Cynthia the cycle teacher