Customer Testimonials
The staff! The fact that my dog loves to come here.
Excellent grooming services.
Neat, clean, friendly. Always a prompt response to boarding and daycare requests. Also very accommodating of special care requirements.
Love the personal attention our dog Ruger gets.
Nikki is the best!
I have been a customer at All American Royal Oak for almost 2 years and it has been a great experience overall. Having said that, I do have one issue that needs attention.
Our family has 2 dogs (Stewart and Hitch). Stewart has been visiting AAPR-RO from day 1 and he absolutely loves it (and the staff loves him).
Hitch joined our family in May and has been to AAPR-RO close to 10 times in 2020 (combination of day care and boarding). Hitch has ALOT of energy and I know that AAPR would be a great resource to help him burn the energy and get more socialization with other dogs. However, that has not been the case...Hitch still is categorized as "under observation" due to his excited nature and has not been included in group play or socialization programs. Due to the pandemic, I feel Hitch has regressed in his dog socialization skills (outside of Stewart). This has put Hitch in a difficult situation: he needs needs the programs offered by AAPR, but he is not yet allowed...and I don't know when it is going to change.
I understand 2020 has been a crazy year and your top priority is to provide a safe environment for all dogs...which I greatly appreciate. I know Hitch would benefit/thrive if given the opportunity to do more programs, just as Stewart has experienced.
Please remember, I am not angry and gave AAPR-RO a top score...but you asked for feedback and I felt it was time to be honest with you. Thanks for listening.
Name removed
Great facility, staff, love of animals.
Polite efficient staff
Staff is very friendly and accommodating. Only used it twice but they know my dog already. He runs in when we get there!
My dog always has a really good time during daycare
And he’s a terrier and if he didn’t want to go he wouldn’t so that’s a good sign
I’ve been pleased with all the services at All American Pet Resort in Royal Oak.
full transparency with webcams, staff is very friendly
Friendly and clean
We have been bringing our fur kids to AAPRRO for over ten years. All American has grown in size and popularity, but so has their commitment to service. The groomers do a great job on our golden. All the staff, from the front desk to the kennel folks, are welcoming and give our senior citizen attentive care. For her part, Jasmine the geriatric golden drags me across the lobby to be greeted by her human friends. When our late golden Gable was still with us, All American was a lifesaver for our high energy, very vocal “speaker of the house”. We looked forward to daycare days because it meant a calm, quiet night at home. We are very grateful for AAPRRO!
Everybody is so friendly and helpful
convenience
Flexible times to drop off and pick up.
The care my dog gets and he loves going to daycare.
What Kali and Spike (and before them London and Stryker) love is the people! It has relatively many long term employees given the general turnover in the industry, and Resort management Nicole and Alicia ensure that new employees are properly trained and monitored. Casey, a mature and long-term employee, has an almost telepathic relationship with our dogs that attend on a regular basis, ensuring that they are brought to the peak of what they can do and learn through play. This is especially important as we adopt older dogs, some with underlying medical issues. If we have to go out of town for a while, we know they are in the best hands and minds, and trust them fully to seek medical care if a dog requires it.
Amy and Bill Parker
The staff treats my dog like she’s their own. My dog absolutely LOVES going to AAPR. I’ve taken her to other facilities in the past, and this is the only place where she runs away from me to go play. Usually she will cry and not want to go.
Our puppy loves it here!
The fact that the facility is staffed 24 hours. Our rescue dog is a climber and we are able to enjoy our vacations knowing he won’t escape.
Love a good bath after boarding!
I've been coming here often for 9 years. The staff is so nice and helpful, always! My pup gets so excited to go there and he has a weird temperament but always walks in like it's his family there. He's a St. Bernard and they are the only ones that groom him and they do an awesome job with the big furball!
Friendly staff, cleanliness, and appearance.
It all comes down to the fact that I don't have to worry about my dog when he's with you. Period. I know you'll be there and you'll take care of him, whether it's an extra belly rub or an emergency trip to the vet (as happened one very early morning with a dog of mine who had cancer). I would recommend you to anyone. (The only suggestion I have is that I KEEP HOPING THE ROYAL OAK LOCATION WILL ONE DAY EXPAND TO BOARD CATS!!!!)
You all do such a great job taking care of Baxter. He whimpers with excitement whenever I pull in to drop him off. He absolutely LOVES coming to day care.
Thank you so much and have a Merry Christmans!!!!!
I have only used daycare so far, but love that the people who work at AAPR really seem to love the dogs. It's very obvious as soon as we walk in that my dog cannot wait to get inside - he just loves it. I also enjoy having access to the cameras when I'm missing my puppy throughout the day. I feel so much better when I see him running around and having fun!
Totally professional daycare! Caring, smart employees. My one-year old shepherd-Great Dane mix rescue Ellie is a handful--sweet, but a handful--but the folks at All American clearly know how to work with bundles of energy like Ellie. She comes home pleasantly exhausted, and a bit better mannered after each visit. And the place is super clean.
Nikki is the best Groomer I’ve ever had the pleasure to meet. Give her a massive raise!!
Absolutely the best place to bring your pet to! We have had daily visits and most recently a week long visit, never felt better leaving home before. This place is just awesome and they care about your pet and give you updates on how your pet did during their stay.
Thanks again and we will bring Milo back soon!!!