- Phone: 780.737.4323
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Employee Testimonials
It is a great company to work for.
You have a 24/7 call center and the call reps are doing a great job as well as the coordinators.
Flexible hours. I learned a lot by being a caregiver. It is a great place. Whenever i called for questions or requests, the agents answered really nicely. I also met great people (clients) through NND.
I like the fact that the staff at NND carry out the core values not only with the clients but with each other as well. I feel value as an employee and I really like how well some of my ideas have been implemented in order to make things better for the company.
flexibility, friendly,fun
Willing to do whatever it takes to accomodate clients needs.
- I like how thorough & accessible the Care Plans are.
They look (are) so professional. Also they’re helpful to review because I don't have any medical training.
- Also, just recently noticed the Info Sheet in pink binder listing common do’s & don’ts. I was with Gwen L. at the time, & used it as a talking point. It helped to make her feel impt.
- Most of the time I don’t fill in those forms containing check boxes beside “interested”, “not interested” etc. Am I supposed to use these as well as the Progress Notes (which I always use)?
- Just wondering for legal reasons, is it my responsibility or the HCA’s to brush client’s teeth (and insert dental bridge, in Doreen’s case)? I do these things often, but one of the HCA’s sort of implied recently that I wasn’t doing my job right because Doreen’s family had written feedback to them about her unclean teeth. I know the HCA's are always busy & I'm very ok doing things that they might not have time for, but just want to know what the deal is.
- I occasionally assist Florence with going to the toilet—not because she asks for help (I'm sure you know how capable & independent she is) but because she’s at risk for losing her balance. Also, with Kay Ball, I help her get dressed every morning. I don’t mind doing these things, but wonder about the legal/insurance issue too.
- Speaking of Florence,even though I've resorted to every supportive measure I can think of to help her smile again, including bringing her flowers, nice little jewellery gifts, a watercolour painting exercise in which she contributed, etc., I now feel almost useless because she’s becoming so dejected & withdrawn. I would welcome some tips or strategies here!
- Last Tuesday evg, I called Vancouver 800# about whether George Ball needed me the next day. Allie (?? not sure) checked her notes, said there was no mention stating that I should NOT go, so therefore I should go, "unless I hear otherwise". WRONG! When I arrived at Canterbury the next day at 10:45am, I was really lucky to run into George at all! He was literally walking to his car to visit Kay in hospital & was surprised & flustered to see me. It was embarrassing for both of us. Once I got home again, I spoke to Paulina who said, like some kind of recorded, impersonal voice, “They don’t require any more service.” Wow, thanks for letting me know—and in such an empathetic way!! I feel devastated that this client/caregiver relationship is over. We really clicked on so many levels.
- RANT TIME: I don’t think NND’s mileage reimbursement policy is fair. When I log out of one appointment, then log in to the next half an hour later on the other side of town, isn’t it a given that I’ve incurred an ongoing mileage expense? I’m so not good at attending to these kind of things on my own time, I don’t see why this isn’t automatically entered on the NND admin. Software. Anyway, even though I haven’t submitted any mileage claims since March, when I became Kay’s caregiver, I would like to be reimbursed, if possible.
- I do promote NND to prospective clients, often give them my NND business card or scribble it on paper if necessary. Also suggest NND to those looking for a meaningful job. Just 10 days ago or so, a friend of Kay Ball's at Canterbury said how useful our service would be for her husband (Alz unfortunately), but she said she couldn't afford more than 1 hour appts. because the $26 fee was too high. I think her name is Mrs. McCleod. BTW, her husband resides in the NW, close to St. Albert.
I like how our company matched the caregiver that they are
sending to our clients request and what their situation is .
Our company listen to clients needs and their family as well.
Nurse Next Door really makes life better .
carin understanding people.
Provide comprehensive ,competent ,compassionate care
Better communication between care designer and scheduling. I am saying this because of an experience I had with a client to which NND did not get paid for services. This may have been avoided had scheduling let the care designer know about a situation that the caregiver had given in regards to the client not having power. I am grateful to NND that I was paid for my services.
I would appreciate this not being publicly shared. If the client was going through a difficult time I wouldn't want them knowing that I am sharing this.
The interested in Caring and surpored for the Elderly, Able to matched cg to clients, that is so very important. Personality differences, can make a big difference with individuals.
Providing care to patient. Caregivers and family work sometimes together in order to meet the need of a patient.
N.N.D let know staff ahead if there is any change of patient care plan.
We truly do care, and sometimes cry for and with our clients, the care designers are great.
The flexability of shifts
Very flexible hours
Services, wonderfull staff
We are efficient and quickly to respond to new clients.
The core values and the people
Flexible schedule
super flexible even I don't accept a shift when offered it wont affect.
can easily talk to and understanding
They care for their client as well as their workers.
This is no something you fine easily, now a days.
amongst companies. I'm pleased to work for and to be a part of the company
What I most like about working at The Nurse Next Door is the 24/7 service.
It has great values.Nurse Next Door is professional, works hard to pair clients with staff, and is very approachable.
I like that I can get flexible hours that work around my schedule.
Beside see the that beautiful car around the City. I Listen to advertizement on the radio
about what the Company offers, and business website that has good rating about the Company. You have come along way with beliving in Culture and good CG's that believe in what they do. Great Job Keep up the good work, Reach For the Top.
The variety of clients, various shifts & different times of shifts
The shifts are very flexible
The way the client is treated with Nurse next door is excellent.