Employee Testimonials

Quality Care

Efficiently run business, friendly staff, and if my first assignment is anything to go by I will be a very content employee!

You treat your staff with respect, the call in center is very easy to work with and your company has high standards. I'mproud to say I work for Nurse Next Door.
May I suggest that it may be good advertising to have something viable like a top to wear for work, a scrub top or pink shoe laces with NND on them as well. Thank You, Penny p.

I think they provide a great service & I love the emphasis on providing a fun experience, and not just looking to meet basic needs.

Very accommodating when trying to match me up with visits that fit into my already busy school schedule. Have alway been understanding when I've requested time off. Extremely friendly individuals in the call centre. Care designers have been very supportive when incidences have arisen.

The news letters are very informative about alot of health issues etc.

Attention to the clients needs is foremost and you do your best to accommodate them.

Your Core Values!

That it is all about caring and making a difference. I have recommended Nurse Next Door to a friend that has a senior that is needing some extra help.

The quality and compassion of caregivers

I feel like a valuable member of the team. Also, although at times this can present a challenge, I have had to use my initiative to deal with situations that I have come across in the field. I am allowed to dig into my personal resources (skills and personality) in order to provide care. That also allows individual growth and style, within the scope of NND's values, etc.

I really love this company.... I applied so many times for this ... Finally i got this job.....i m getting very good shifts.... So i m very happy

Wow customer service....

Your approach to wholistic care and I feel valued as a member of the staff

Nurse next Door is company the rates both their clients and their employee high. I am always made to fell that my opinions are important. NND do everything to find out how things are going with me, and this is both in my work and private life. I am confident in doing my job with NND, will continue to work with them for long as am living in Canada.

The care being provided is the care that I think is missing from "health care". It isn't simply getting done what needs to be done as quickly and cost effectively as possible, it brings back the humanity to the people who need it most.

flexibility, very pleasant and understanding staff on the phone. The employer-empployee system is straight-forward.

I like the fact that the employees are respectful towards me and other co-workers and they are organized. They give the best care that the family and clients need. If I would recommend this job or someone who needs care, I would recommend Nurse Next Door.

Caring is a real talent in this company...care not only for it's client/patient but to the employees as well..

The way the client is treated with Nurse next door is excellent.

It is a great company to work for.

You have a 24/7 call center and the call reps are doing a great job as well as the coordinators.

Flexible hours. I learned a lot by being a caregiver. It is a great place. Whenever i called for questions or requests, the agents answered really nicely. I also met great people (clients) through NND.

I like the fact that the staff at NND carry out the core values not only with the clients but with each other as well. I feel value as an employee and I really like how well some of my ideas have been implemented in order to make things better for the company.

flexibility, friendly,fun

Willing to do whatever it takes to accomodate clients needs.

- I like how thorough & accessible the Care Plans are.
They look (are) so professional. Also they’re helpful to review because I don't have any medical training.

- Also, just recently noticed the Info Sheet in pink binder listing common do’s & don’ts. I was with Gwen L. at the time, & used it as a talking point. It helped to make her feel impt.

- Most of the time I don’t fill in those forms containing check boxes beside “interested”, “not interested” etc. Am I supposed to use these as well as the Progress Notes (which I always use)?

- Just wondering for legal reasons, is it my responsibility or the HCA’s to brush client’s teeth (and insert dental bridge, in Doreen’s case)? I do these things often, but one of the HCA’s sort of implied recently that I wasn’t doing my job right because Doreen’s family had written feedback to them about her unclean teeth. I know the HCA's are always busy & I'm very ok doing things that they might not have time for, but just want to know what the deal is.

- I occasionally assist Florence with going to the toilet—not because she asks for help (I'm sure you know how capable & independent she is) but because she’s at risk for losing her balance. Also, with Kay Ball, I help her get dressed every morning. I don’t mind doing these things, but wonder about the legal/insurance issue too.

- Speaking of Florence,even though I've resorted to every supportive measure I can think of to help her smile again, including bringing her flowers, nice little jewellery gifts, a watercolour painting exercise in which she contributed, etc., I now feel almost useless because she’s becoming so dejected & withdrawn. I would welcome some tips or strategies here!

- Last Tuesday evg, I called Vancouver 800# about whether George Ball needed me the next day. Allie (?? not sure) checked her notes, said there was no mention stating that I should NOT go, so therefore I should go, "unless I hear otherwise". WRONG! When I arrived at Canterbury the next day at 10:45am, I was really lucky to run into George at all! He was literally walking to his car to visit Kay in hospital & was surprised & flustered to see me. It was embarrassing for both of us. Once I got home again, I spoke to Paulina who said, like some kind of recorded, impersonal voice, “They don’t require any more service.” Wow, thanks for letting me know—and in such an empathetic way!! I feel devastated that this client/caregiver relationship is over. We really clicked on so many levels.

- RANT TIME: I don’t think NND’s mileage reimbursement policy is fair. When I log out of one appointment, then log in to the next half an hour later on the other side of town, isn’t it a given that I’ve incurred an ongoing mileage expense? I’m so not good at attending to these kind of things on my own time, I don’t see why this isn’t automatically entered on the NND admin. Software. Anyway, even though I haven’t submitted any mileage claims since March, when I became Kay’s caregiver, I would like to be reimbursed, if possible.

- I do promote NND to prospective clients, often give them my NND business card or scribble it on paper if necessary. Also suggest NND to those looking for a meaningful job. Just 10 days ago or so, a friend of Kay Ball's at Canterbury said how useful our service would be for her husband (Alz unfortunately), but she said she couldn't afford more than 1 hour appts. because the $26 fee was too high. I think her name is Mrs. McCleod. BTW, her husband resides in the NW, close to St. Albert.

I like how our company matched the caregiver that they are
sending to our clients request and what their situation is .
Our company listen to clients needs and their family as well.
Nurse Next Door really makes life better .

carin understanding people.

Provide comprehensive ,competent ,compassionate care

Better communication between care designer and scheduling. I am saying this because of an experience I had with a client to which NND did not get paid for services. This may have been avoided had scheduling let the care designer know about a situation that the caregiver had given in regards to the client not having power. I am grateful to NND that I was paid for my services.

I would appreciate this not being publicly shared. If the client was going through a difficult time I wouldn't want them knowing that I am sharing this.