Customer Testimonials

Very knowledgeable and did a great job on my sons bike.

Service was prompt and friendly!

Great service. Excellent turnaround on an ordered art

Store Manager Bill Rowe is very cool and chill. I'm neither advanced nor novice in the world of bicycles, but I imagine Bill covers the bases with all levels of buyers. A friend of mine tells me that Bill has extensive knowledge in bikes, and one would about have to have this sort of knowledge to succeed in this business today. Thanks, BGI!

I love that the store has not lost it's neighborhood feel. It has everything an advanced rider would need without the pretense. I appreciate the advise I get as well as what always feels like preferential service (don't tell anyone else!)

Nice to do business with

The staff is very knowledgeable and supportive.

Great helpful team!

Large selection of bicycle goods

I like the recommendations and professional assistance.

They tuned my bike quickly and efficiently! Did a great job, I can ride it again with ease!

The service was easy to schedule & thorough.

Great staff and great service!

Almost always have the parts or accessories I need. Very helpful and competent staff.

Jeff and Bill are both amazing.

The initial check by the mechanic was FAST and easy. The quote was quick and reasonable considering the problem. The replacement parts took a while to receive and the installation time took longer than expected. I was without my bike longer than I was told. However, the actual cost was a few dollars less than the quote and their work was terrific. They are my "go to" bike store and will remain so. The inventory of eBikes is not as good as it used to be.

Helpful and friendly staff!

what a great bike shop

Friendly, helpful and knowledgeable service!

Outstanding service from the people.

Staff is highly knowledgeable

Staff is very helpful. I like their recommendations!

Quick service for a flat tire

It thought Patrick and the first guy I worked with were knowledgeable about bikes and friendly to work with.
When I got home there was a slight rub on the back tire, I thought it was the brakes but after assessing it further, it was the base of the reflector rubbing on the tire and I was able to adjust it.
I plan to bring my bike back to this shop is a couple months for an annual type tune up.

Knowledgeable and helpful staff

I checked out at 4 other bike shops in the Carmel, Westfield area looking for a new bike. None of them came close to meeting my expectations, not only for the type of bike I wanted but also the knowledge and helpfulness of the staff.
I was delighted when I walked into the Carmel Bicycle Garage, they have a great selection of bikes to choose from.
Jeremy, the salesman greeted me at the door and was so very helpful and knowledgeable, that I purchased a new bike the same day even though I was only there to look and not expecting to buy.
I'm pleased with my new bike and very pleased with the way Jeremy approached the process. He was willing to go the extra mile and that means a lot to me.
Great place and I highly recommend it.

Promo. Do a good job

The team is always helpful and prompt.

Just great customer service. Very helpful with tire repair.

S-Tier support from the guys on Michigan road. Theyre always incredibly helpful, personable, and always point me in the right direction. Personally, I won't be going anywhere else as long as im able to ride.