Customer Testimonials

Great service each of my first 3 stops so far and great variety of products.

The Staff in the store was very helpful and informative - gave great advice and assistance through the entire process.

Helpful staff

I enjoyed my latest bike purchase with the friendly and knowledgeable help from the service staff

Fair and thorough. Great shop.

Friendly and knowledgeable staff. Relaxed shopping environment. Great location.

Honest, quality work! Discovered fixes that saved me cost, and did a great job!

Quality products coupled with a knowledgeable staff.

I find the staff very helpful and friendly. If you don't have what I am looking for, they will help me find it.

Staff was friendly and was a comfortable buying process.

Knowledgeable sales staff.

I had a great experience buying my Specialized Diverge 4 from BGI. Kyle was my initial point of contact when I called and he was very helpful and informative. I test rode the bike, asked questions and he helped me plan my purchase and pick-up since I live 2.5 hours from the store.
He helped me time my purchase to coincide with the annual tent sale which saved me $$$. I was also given what I felt was a very fair price for my trade in (2008 Roubaix Expert). Thanks Kyle!

After I got home, even before I even put my pedals on the bike, I found a crack in the rear carbon wheel. I called BGI and spoke to Zoe since Kyle was not in that day. Zoe understood the problem and went to the store owner Scott who gave me the identical wheels off of another Diverge 4 that was in-stock. No questions asked. Just the kind of accommodation and service you would dream of. I came back to the store the next day, met Scott and Zoe, and watched as they delivered on their promised solution. They were so nice! Scott made sure that I rode my bike after the wheel changes to make sure that all was as I wanted it to be. My satisfaction with the process was their priority. I am grateful.

I can't say enough good things about BGI, the sales staff, the techs, and Scott the owner. Their responses were all way above and beyond. This is the place and these are the people to buy your next bike from! First name removed

helpful and knowledgeable

Friendly, knowledgeable staff. It feels like they’re actually helping you as opposed to trying to sell you something you might not need. Always enjoy being in the store.

Had a tune up on my two bikes. They did a great job.

Great service

E-bikes, Specialized especially! SERVICE!! They are always friendly, helpful and AVAILABLE!

Personalized service

The staff is always super nice and informative.

Everything was explained that was needed to fix my bike .

Patrick is a knowledgeable sales person. He went above and beyond to learn all he could about my Trek Fuel+ given that it was the first one BGI had sold. He conveyed the competence and excitement of the mechanics because they got to put this together. I am SO excited about this bike!

Knowledgable stagg who took the time to listen to my needs and find solutions.

Replaced a tire for reasonable cost and timely.

Very friendly and knowledgeable!

Service

Great experience! The team at the 106th and Michigan road location are great to work with.

The service from these guys is exceptional. Friendly, engaging, and knowledgable. I really appreciate how helpful they are. Very glad to support this bike shop!

It's a great local bike shop that I will continue to use.

I like how knowledgeable your mechanics are! Ethan was my mechanic at the location on 106th street and he was extremely helpful and patient with me! Worked on my triathlon bike in about a week and it looks great and works great!

Super helpful and personal service